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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,501 topics in this forum

  1. [Solved] Account recovery and transfer to Plesk

    By callebad,
    • 4 replies
    • 606 views

  2. [Solved] Can I get invitation for Johnny account?

    By monitor2,
    • 2 replies
    • 482 views

  3. [Solved] Format or wipe account

    By yasky,
    • 1 reply
    • 565 views

  4. [Solved] Change account type

    By lmmv9411,
    • 2 replies
    • 498 views

  5. [Solved] can not access my account

    By cabum,
    • 4 replies
    • 1.1k views

  6. [Solved] Missed the invitation to create the Johnny account

    By andrmarc,
    • 3 replies
    • 684 views

  7. [Solved] Didn't receive my invite to transfer to plesk

    By jugar,
    • 3 replies
    • 590 views

  8. [Solved] delete account

    By Guest hunterp11,
    • 1 reply
    • 479 views

  9. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 690 views

  10. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 849 views

  11. [Solved] Deleting my account

    By jamairi,
    • 1 reply
    • 383 views

  12. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 519 views

  13. [Solved] change of main domain

    By bca,
    • 1 reply
    • 490 views

  14. [Solved] main domain change

    By tristano,
    • 1 reply
    • 595 views

  15. [Solved] Unable to SSH in

    By CaseyB,
    • 2 replies
    • 711 views
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