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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,250 topics in this forum

  1. Donation/Invitation

    By mrbuzz1,
    • 1 reply
    • 6.8k views

  2. [Solved] Can't add new domain or create subdomains

    By juliano,
    • 4 replies
    • 599 views

  3. [Solved] Tommy Let's Encrypt SSL - How to add DNS CNAME?

    By gtom1984,
    • 2 replies
    • 680 views

  4. [Solved] Domain alias DNS issue

    By kcyan,
    • 2 replies
    • 598 views

  5. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 618 views

  6. [Solved] Change donation email

    By animal,
    • 1 reply
    • 385 views

  7. [Solved] max input var

    By garrigue,
    • 4 replies
    • 618 views

  8. [Solved] Donations

    By AtomicBob,
    • 8 replies
    • 938 views

  9. Account transfer

    By gogi46,
    • 3 replies
    • 564 views

  10. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 457 views

  11. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 738 views

  12. I want to start over

    By hwalker,
    • 1 reply
    • 394 views

  13. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 701 views

  14. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 599 views

  15. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 1.8k views
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