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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,320 topics in this forum

  1. Is Tommy down?

    By dl5ark1,
    • 6 replies
    • 912 views

  2. DNS failing for VPS40

    By infantex,
    • 3 replies
    • 492 views

  3. [Solved] Reset Account

    By sortaloc,
    • 7 replies
    • 796 views

  4. [Solved] Delays in migration/upgradation

    By pieviks,
    • 2 replies
    • 461 views

  5. [Solved] donation failed

    By notic,
    • 1 reply
    • 421 views

  6. [Solved] Donated for moving, checking it's linked

    By Mathieu,
    • 1 reply
    • 420 views

  7. Newly added site to plesk gives redirects error

    By AtomicBob,
    • 7 replies
    • 850 views

  8. [Solved] Requesting Subdomain

    By killsush,
    • 1 reply
    • 364 views

  9. [Solved] Remote connection to PostgreSQL

    By leomarques,
    • 1 reply
    • 395 views

  10. Strange spams messages, could some moderator or admin could check please

    By sylvain,
    • 2 replies
    • 492 views

  11. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 575 views

  12. [Solved] Change main domain from admin.zomato.com.heliohost.us to zomato.com.heliohost.us (username: pandaaaa)

    By pandaaaa,
    • 3 replies
    • 553 views

  13. One-time PayPal for VPS renewal

    By badrihippo,
    • 7 replies
    • 2k views

  14. [Solved] Read-only filesystem; VPS unresponsive after restart

    By badrihippo,
    • 2 replies
    • 661 views

  15. [Solved] different email for donation

    By helioh16,
    • 1 reply
    • 454 views
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