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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,796 topics in this forum

  1. [Solved] im ready for plesk

    By theshade,
    • 2 replies
    • 648 views

  2. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 715 views

  3. website offline

    By andrelc,
    • 3 replies
    • 631 views

  4. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 412 views

  5. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 497 views

  6. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 577 views

  7. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 828 views

  8. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 527 views

  9. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 805 views

  10. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 607 views

  11. [Solved]

    By elkhaddir,
    • 3 replies
    • 570 views

  12. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 468 views

  13. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 514 views

  14. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 528 views

  15. [Solved] Forgot my password

    By compactorb,
    • 1 reply
    • 493 views
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