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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,656 topics in this forum

  1. My IP Address on Tommy still the old IPV4 Address

    By stewguy,
    • 1 reply
    • 458 views

  2. [Solved] Add Domain

    By novadiagnostics,
    • 1 reply
    • 618 views

  3. [Solved] Cannot receive the invitation link after donation

    By addiesam,
    • 4 replies
    • 584 views

  4. I want to change my domain name and paid domain name

    By asfora21,
    • 1 reply
    • 388 views

  5. [SOLVED] Please enable remote access for my PostgreSQL database

    By diceninjagaming,
    • 0 replies
    • 414 views

  6. [Solved] Unable to load the web page of my domain using external DNS

    By addiesam,
    • 3 replies
    • 833 views

  7. [Solved] Bought a VPS, but can't log in

    By schweitz,
    • 0 replies
    • 357 views

  8. [Solved] Error 522

    By gmpintus,
    • 3 replies
    • 704 views

  9. [Solved] Add custom domain application

    By ramsong,
    • 1 reply
    • 531 views

  10. [Solved] Password reset

    By Guest hunterp11,
    • 1 reply
    • 395 views

  11. Email Configuration

    By retrope,
    • 8 replies
    • 1.4k views

  12. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 684 views

  13. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 584 views

  14. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 559 views

  15. [Solved] Start Over

    By chichailyes,
    • 3 replies
    • 634 views
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