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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,699 topics in this forum

  1. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 105 views

  2. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 106 views

  3. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 206 views

  4. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 99 views

  5. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 141 views

  6. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 105 views

  7. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 167 views

  8. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 107 views

  9. [Solved] Request for Account Unsuspension

    By hlm,
    • 3 replies
    • 181 views

  10. [Solved] Add domain

    By dramadan,   
    • 1 reply
    • 147 views

  11. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 100 views

  12. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 93 views

  13. Cannot log in to Plesk

    By walterpowell,
    • 7 replies
    • 247 views

  14. [Solved] I want to be able to bind my own domain name

    By seekwe,
    • 2 replies
    • 164 views

  15. [Solved] No (sub)domain options for my account?

    By ronvdc,   
    • 6 replies
    • 221 views
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