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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,594 topics in this forum

  1. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 507 views

  2. Increase php limits for typo3

    By huberret,
    • 5 replies
    • 1.1k views

  3. [Solved] Delete Hosting Account

    By RH9,
    • 1 reply
    • 681 views

  4. Increase Storage

    By Zillionp,
    • 4 replies
    • 1.1k views

  5. [Solved] Adding a domain

    By ayur,
    • 2 replies
    • 644 views

  6. [Solved] Setting my domain name

    By paulbieniek,
    • 1 reply
    • 545 views

  7. [Solved] please add my domain

    By m1crocat,
    • 1 reply
    • 722 views

  8. [Solved] Add domain to account on Lily server

    By Ookma-Kyi,
    • 2 replies
    • 556 views

  9. [Solved] Domain change

    By rockygl,
    • 1 reply
    • 450 views

  10. CPU load and 504 Gateway Time-outs

    By spacemonkey95,
    • 1 reply
    • 477 views

  11. [Solved] Increase storage space

    By huberret,
    • 6 replies
    • 835 views

  12. Krydos... Unable to log in since you removed those 5 domains...

    By skullys,
    • 2 replies
    • 612 views

  13. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 784 views

  14. [Solved] Wipe My account and start over!

    By zgraphic,
    • 2 replies
    • 641 views

  15. [Solved] Access denied to the directory

    By a141,
    • 1 reply
    • 440 views
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