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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,977 topics in this forum

  1. Invitation e-mail / account e-mail mismatch

    By opieantc,
    • 5 replies
    • 533 views

  2. [Solved] Access webserver via static IP: Which directory for HTML file?

    By florianh,
    • 3 replies
    • 766 views

  3. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 452 views

  4. [Solved] max upload size

    By garrigue,
    • 4 replies
    • 589 views

  5. Donation/Invitation

    By mrbuzz1,
    • 1 reply
    • 6.7k views

  6. [Solved] Can't add new domain or create subdomains

    By juliano,
    • 4 replies
    • 527 views

  7. [Solved] Tommy Let's Encrypt SSL - How to add DNS CNAME?

    By gtom1984,
    • 2 replies
    • 609 views

  8. [Solved] Domain alias DNS issue

    By kcyan,
    • 2 replies
    • 483 views

  9. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 578 views

  10. [Solved] Change donation email

    By animal,
    • 1 reply
    • 338 views

  11. [Solved] max input var

    By garrigue,
    • 4 replies
    • 542 views

  12. [Solved] Donations

    By AtomicBob,
    • 8 replies
    • 765 views

  13. Account transfer

    By gogi46,
    • 3 replies
    • 459 views

  14. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 410 views

  15. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 654 views
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