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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,894 topics in this forum

  1. [Solved] cPanel Perl Modules

    By daskunk,
    • 4 replies
    • 1.2k views

  2. [Solved] postgresql, plesk and remote access

    By gaubry,
    • 6 replies
    • 886 views

  3. VPS Flask public_html/, running with venv, and questions about the port

    By gameguru,
    • 6 replies
    • 733 views

  4. [Solved] Plesk email

    By NamelessRumia,
    • 1 reply
    • 1.9k views

  5. [Solved] Wordpress now causes server to throw a 503 error, what approach to take?

    By stewguy,
    • 4 replies
    • 650 views

  6. [Solved] PayPal donation not linked

    By af96,
    • 3 replies
    • 461 views

  7. Was number 189 in the queue awhile ago, suddenly I am number 666

    By stewguy,
    • 8 replies
    • 685 views

  8. [Solved] Changing domain

    By costcowh,
    • 1 reply
    • 461 views

  9. [Solved] PAYPAL DONATION NOT REFLECTING IN ACCOUNT

    By gtom1984,
    • 3 replies
    • 552 views

  10. [Solved] Postgres remote access

    By suppandr,
    • 2 replies
    • 534 views

  11. [Solved] Plesk login not working!

    By Delukatio,
    • 2 replies
    • 565 views

  12. PayPal donation not reflecting in account

    By rmurthy,
    • 1 reply
    • 527 views

  13. Donation sent for Plesk

    By graffix,
    • 4 replies
    • 624 views

  14. [Solved] Transferred to Plesk (yay!) but can't log in...

    By JpTiger,
    • 3 replies
    • 773 views

  15. Unable to send mail to gmail with dns tommy2.heliohost.org

    By tdm,
    • 5 replies
    • 656 views
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