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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,893 topics in this forum

  1. Previous donations still valid?

    By victord,
    • 3 replies
    • 463 views

  2. Plesk password not working - reset request

    By sz13,
    • 3 replies
    • 398 views

  3. [Solved] Domain Change

    By max2,
    • 1 reply
    • 385 views

  4. Nodejs error in tommy server

    By ytmusic,
    • 1 reply
    • 403 views

  5. [Solved] Domain

    By Guest hunterp11,
    • 1 reply
    • 546 views

  6. [Solved] Python module request

    By rarahim,
    • 3 replies
    • 485 views

  7. [Solved] Website not working - Tommy

    By fcb202,
    • 7 replies
    • 554 views

  8. Ssh Not Connect

    By sunny1910,
    • 2 replies
    • 504 views

  9. Invitation e-mail / account e-mail mismatch

    By opieantc,
    • 5 replies
    • 513 views

  10. [Solved] Access webserver via static IP: Which directory for HTML file?

    By florianh,
    • 3 replies
    • 739 views

  11. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 439 views

  12. [Solved] max upload size

    By garrigue,
    • 4 replies
    • 567 views

  13. Donation/Invitation

    By mrbuzz1,
    • 1 reply
    • 6.7k views

  14. [Solved] Can't add new domain or create subdomains

    By juliano,
    • 4 replies
    • 501 views

  15. [Solved] Tommy Let's Encrypt SSL - How to add DNS CNAME?

    By gtom1984,
    • 2 replies
    • 591 views
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