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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,497 topics in this forum

  1. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 358 views

  2. Hosting

    By Armanikiper,
    • 1 reply
    • 390 views

  3. I want to add new domain names

    By costcowh,
    • 4 replies
    • 570 views

  4. [Solved] I want to add new domain names

    By futureeternal,
    • 1 reply
    • 652 views

  5. [Solved] Access emails

    By paulbieniek,
    • 2 replies
    • 517 views

  6. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 423 views

  7. [Solved] Additional Domain needed

    By ancient,
    • 1 reply
    • 448 views

  8. [Solved] SSL

    By ancient,
    • 2 replies
    • 555 views

  9. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 349 views

  10. No sign up email

    By denegcon,
    • 1 reply
    • 376 views

  11. [Solved] SMTPAuthenticationError using Django

    By tdevries,
    • 5 replies
    • 3.3k views

  12. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 479 views

  13. Increase php limits for typo3

    By huberret,
    • 5 replies
    • 1k views

  14. [Solved] Delete Hosting Account

    By RH9,
    • 1 reply
    • 615 views

  15. Increase Storage

    By Zillionp,
    • 4 replies
    • 1.1k views
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