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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,893 topics in this forum

  1. [Solved] Invite Link for Tommy Expired

    By jindel,
    • 1 reply
    • 331 views

  2. change forwarding

    By kevingor,
    • 1 reply
    • 307 views

  3. [Solved] No permission to access server via SSH

    By chamnabyun,
    • 3 replies
    • 1.3k views

  4. Deploying and running Python web app

    By dmncwrk,
    • 7 replies
    • 1.1k views

  5. How Do I Enable DKIM. Please Help!!

    By kumarxayush,
    • 1 reply
    • 437 views

  6. Java on my HelioHost Free plan

    By sergey070373,
    • 1 reply
    • 304 views

  7. [Solved] Change Main Domain

    By kumarxayush,
    • 1 reply
    • 442 views

  8. [Solved] Mails to Gmail are bouncing

    By lsu,
    • 3 replies
    • 542 views

  9. [Solved] Change of email

    By dj123w1,
    • 1 reply
    • 292 views

  10. [Solved] Wipe account and start overover to change the username

    By oguzhanozgul,
    • 1 reply
    • 467 views

  11. [Solved] access postgresql remotely

    By jagoan,   
    • 7 replies
    • 668 views

  12. [Solved] Issues when running Grav on Plesk

    By Kairion,   
    • 2 replies
    • 786 views

  13. [Solved] Domain change

    By Guest hunterp11,
    • 2 replies
    • 343 views

  14. [Solved] Plesk ETA

    By Kairion,
    • 4 replies
    • 625 views

  15. Is Tommy down?

    By dl5ark1,
    • 6 replies
    • 694 views
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