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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,592 topics in this forum

  1. [Solved] Switch Hosting Plans

    By epearson001,
    • 7 replies
    • 796 views

  2. Uh oh, something went wrong. I recommend contacting support for further assistance.

    By sarginex,
    • 1 reply
    • 467 views

  3. [Solved] Request to Add an Addon Domain

    By thedannified,   
    • 1 reply
    • 702 views

  4. [Solved] Please add domain

    By b3schni,
    • 1 reply
    • 438 views

  5. [Solved] failed to renew account

    By coolerua,
    • 1 reply
    • 425 views

  6. [Solved] CREATE NEW SUBDOMAIN

    By orca,
    • 3 replies
    • 708 views

  7. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 488 views

  8. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 477 views

  9. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 1k views

  10. Change main domain

    By amarks,
    • 3 replies
    • 436 views

  11. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 535 views

  12. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 952 views

  13. Renewing Account

    By maiabhmg,
    • 1 reply
    • 445 views

  14. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 438 views

  15. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 578 views
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