Luigi123

Moved to Customer Service.

Well in this case, I will go ahead and mark this “Solved”.

Alright. I’m going to escalate this to our root admin to help you. Escalating

Is there an option to cancel it?

Moved to “Suspended and Queued Accounts” category.

It looks everything is back up now.

Moved to Customer Service.

Let’s get out root admin to help you with this. Escalating

Moved to Customer Service.

So did it work out?

This support request is being escalated to our root admin.

Moved to “Other Discussion”?

Let’s have our root admin to take a look. Escalating.

Hmmm. I don’t know, i’ll have to get our root admin to help you with that. Escalating

What error message did you get when you try to upload the backup files or files in File Manager or FTP?

It’s back up now.

Actually, it’s not down. It’s because the load. It will settle down for sometime later.

Your account got suspended again for causing high server. Please keep it low when you put things on our server. Unsuspended.

Yup, It’s currently down. Escalating to our root admin

This support request is being escalated to our root admin.

Your account has being suspended for having multi accounts. You may allow to have ONE account. Which account do you want to keep?

Your account was suspended for sending too many emails for the second time. This is the link you were suspended for the first time of sending too many emails: https://www.helionet.org/index/topic/35973-suspended-vaninf/?fromsearch=1 Escalating it to our root admin.

Moved to “Customer Service”.

It’s just for temporary. It seems the load went down to normal now.

This support request is being escalated to our root admin.