Luigi123

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User responded back and decide to get his account unarchived name rainyads. But NOT anirme https://www.helionet.org/index/topic/35799-unarchive-my-account-please/?do=findComment&comment=158612

@flazepe, he doesn't have three accounts. Just two accounts.

Thank you for responding back. Account name rainyads will be unarchived and anirme will not get unarchived.

I’ll escalate this to our root admin to help you with this issue. Escalating

Moved to “Suspended and Queued Accounts” category.

Your account is currently archived. Escalating to have your account unarchived.

Yeah I can see it. I'm just going to escalate this to our Root Admin of this issue. Escalating.

You can reset your password by using this link: https://johnny.heliohost.org:2083/resetpass?start=1 If you can’t reset your password for any of the reason, please let us know and we will reset it for you.

@Root Admins: Please do not unarchived this account until the user explain why. As there is a forum username anirme just create a another topic wanting to request the account name anirme to get unarchived. https://www.helionet.org/index/topic/35800-unarchive-my-account-urgent/?p=158588&do=findComment&comment=158588 Two users have a same IP address

Why do you have two accounts? First one is rainyads and second anirme. Earlier, you just made a previous topic to request your account to be unarchived for rainyads: https://www.helionet.org/index/topic/35799-unarchive-my-account-please/?do=findComment&comment=158587 and you have a same IP address. According to our Terms and Services, our users only allow to have one account.

This support request is being escalated to our root admin.

@wolstech: Sorry. My brain is out of mind.

Wow, this is sucks.

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Alright so I was taking my researching about this thing on this forum and It says that it cannot be unsuspended. In this case, I will go ahead and send you a new invitation to your email address that you use when you signup. Please remember that you will have to use a different username and different email address. That being said, we do not recommend using Wordpress again as flazepe said above. A lot of users had a success using Joomla as a replacement of the Wordpress.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Your account name benhass got archived. Also, I notice that you create a second account. The first one is benhass. Which is currently archived and the second one is benhas, that is currently active and ready to go. According to our Terms and Services, our users only allow to have one account. So, which account do you want to keep?

Your account was suspended for Root Symlink. In fact, it cannot be unsuspended. Root symlink is where someone creates a folder symlink pointed to / (basically a virtual folder that shows the entire server's contents). It's very common on accounts that get hacked and is generally used to attempt to compromise the server. You will need to create a new account. Sorry for inconvenience that made this cause.

Your account was suspended for Wordpress hacked and I’m not sure what to do with your account. I will escalate this to our root admin to handle this for you. Sorry about that.

Shoot didn't know about that. Sorry.

svrusaf1 has been unsuspended and other accounts will be delete it. Except svrusaf.

@xs123, if you have anything that you want to ask us about your account and domain, please reply to this topic: https://www.helionet.org/index/topic/35765-about-my-account-and-domain-name/. I have transfer none relate suspended conversations to a new topic in the "Customer Service" category. Any other issues, please create a new topic again. This doesn't belong here. Thanks

No problem. Please let us know if you have any questions or problems. We are here to help!