wolstech
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Everything posted by wolstech
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It's a backup...there should be an archive to download containing the files. A backup will not fix your website unless it was made before the crash. If you don't have a backup from before the crash, you have to start over.
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I usually use backups, then select the option for full backup.
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Change your cPanel password, then log out and in again. Delete and recreate your database users, then reassign them to the databases. Be sure you use the same password for the users as before (check in the config file for the software that uses the user to find it). Also, check in PhpMyAdmin to make sure your data is still in the databases. Odds are they're empty...
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[Solved] Wordpress Db Not Deleted But Client Denied By Server Config
wolstech replied to robev's topic in Customer Service
Glad to hear you got it working Feel free to let us know if you need anything else. -
Change your cpanel password then log out and in again,
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You can back up your entire account in cpanel. There's an option for a full backup, which includes files, databases, and other data. You can also just make a home directory backup if you want just the files. Note that making a backup now will not allow you to restore the lost databases.
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If you restore a backup and edit the config files, you won't need to, since the software will look in the new database, see the data it expects, and know it is already installed. If you don't have a backup, then yes.
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The data got lost. Everyone who had InnoDB tables in their databases lost their data. Drop the database, then create a new database with a different name. Restore your backups into that database using PhpMyAdmin. Then assign the user you already recreated to the new database, and edit your software's config file to use the new database name.
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I see now that you mentioned the backup was 1kb in size. It should be a lot larger...it probably didn't back up successfully. You'll probably need to just reinstall it and start over.
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[Solved] Wordpress Db Not Deleted But Client Denied By Server Config
wolstech replied to robev's topic in Customer Service
For me, the blog on your site redirects in an infinite loop. I would recommend dropping your database, recreating a new one with a different name and restoring your backup into that database. After that, assign the user to the database, and edit wp-config.php to use the new database. -
@tj0001: Those SET messages are normal. They just set some database-wide attributes. Did you edit the wp-config.php to point to the new database? @efferod: Error 1146 is caused by reusing the same database name. Did you follow my procedure posted above? You must use a new database with a different name.
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Doh! Forgot that part...yeah, you need to edit the WP Config to tell it the new name. Glad to hear you got it working though Let us know if you need anything else.
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We mean adding the user back to the database. As for the backup not restoring, you cannot reuse the same database (or database name). Create a new database with a different name, then open it in phpmyadmin and restore the backup using phpmyadmin's import tab. After that assign the user to the database, and edit WP-Config to use the new database name.
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Change your cpanel password, then log out and in again.
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If you need fast and stable service, we recommend moving to Stevie. As for the login issues, both of you should try a different PC and a different internet connection (like a cell phone on its data plan, or a friend's house). I don't see either of you in the block list, so it's likely something on your end. Zyxel, please make a new topic for the email issue so that can be looked into.
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Marko has it right, just be sure to log out and in again after doing that. It won't work until you do.
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That account is not suspended.
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Yes. Change cpanel password, log out and in, then delete database users and recreate them. After that, you need to check in phpmyadmin to see if all the data is there.
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Unsuspended. Please remove the auto like bot, that's your cause. Auto like bots are actually the number one way people get suspended for high load (in fact, they are the entire reason we have a load limit!), and are also considered abuse. I can actually suspend you just for having that on your site but since you already got suspended, I'll give you time to remove it.
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You have to use a different database name. Do this: Create a new database. Use any name you wish as long as it is not the same as the original database. Go into PHPMyAdmin and select the new database on the left side. Click Import up top, then import the SQL file. If it fails, upload the SQL file and PM me a link to it so I can see it. I'll edit it and send you a fixed one. If it succeeded, go back to cPanel and assign the user incog_wp109 to your new database. Grant it all rights when asked. Test.
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Since you have a backup: Drop the database, create it again, reassign the user to it, then open the new database in PhpMyAdmin and import the backup. I'm assuming your "full backup" is the one cPanel makes. If you unzip the full backup, the databases are in a folder called mysql. Just import the .sql for the database being restored.
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Did you drop the entire database and recreate it? You cannot reuse the damaged database, even if it appears empty. You must drop it in cPanel, make a new one, then open it in PhpMyAdmin and import the .sql file containing your backup. If it fails after doing that, let me know and I'll escalate it to see if Krydos can discard that for you.
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It sounds like you got hit by this: http://www.helionet.org/index/topic/23764-stevie-innodb/ The data is likely lost. I lost 3 DBs myself. This is why we always recommend users make regular backups. The strange part is InnoDB data loss seems to be a common problem anywhere you go...another web host I deal with actually had InnoDB break for a chunk of users recently too...had to use a stale backup from December to fix it.
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The databases themselves may or may not be there. Once you get into PhpMyAdmin, see if the tables are still in them. If they're not, you need to restore a backup. The database users will all need to be deleted and recreated as well.
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My understanding is that Java is currently broken, so there isn't one. Krydos is working on fixing it. Once fixed, he'll put you and the other 50+ people who requested it on the wait list (he hasn't done the requests in over a month). We only have enough resources for ~50-100 users to have it right now, so someone new gets it when someone else loses it (due to suspension or inactivity).
