wolstech

Interesting. It works properly when I do "login as customer". I would start by clearing cache, and if it continues to malfunction, try another browser (I've seem browser extensions cause weird behavior in plesk before).

It's because your account was deleted during the Johnny disk crash. Backups of any recoverable data can be downloaded from https://heliohost.org/backup/, but the server itself has not been repaired yet (will probably another few weeks). In the meantime, your options are to move to Tommy, buy a VPS, or wait until the server is repaired so you can be set back up on Johnny. (Once the server is fixed, users who had a Johnny account will be given the option to either automatically restore their backup if we were able to create one, or to create a new account without waiting for signups to open if there is no backup available). Please see the News section for more information. https://helionet.org/index/forum/1-news/

The server is still broken and has not been rebuilt yet. We just recovered the data and made it available in backup form. The server will likely take several additional weeks to rebuild. Once that’s done, the plan is to replace that message when logging in with the option to either restore your backup into an account, or reinvite yourself without waiting for open signups if there is no backup available for you.

The execution time limit cannot be increased to prevent overuse of resources, and to be honest, if a page needs to run this long, the user is going to be long gone before it finishes anyway. If this is for Wordpress, you're better off finding different software...it's known to get people suspended without increasing any limits. The memory limit was already set to 128M, the max_input_time was already set to 60. The max_input_vars, post_max_size and upload_max_filesize have been increased for the domain plj.my.id. The domains mails.papale.my.id and papale.my.id have been removed. The domain plj.my.id has been made your main domain. Note that the document root has changed as a result of this (it's now ~/httpdocs instead of ~/plj.my.id). I configured SPF for you, but am unable to configure DKIM because the server fails to generate a key for your domain. Krydos will need to take a look at why the DKIM key will not generate. The bubble that usually lists the DNS record to use has nothing listed even after I turn it on and refresh the page...

Space increased. Thank you for the donation

Do you want a control panel installed on it? Many users ask for a free control panel product like Hestia so it comes preconfigured for web hosting and they can control the VPS from their browser (VPSes come with SSH only by default and you'd need to install Apache, PHP, mysql, etc. yourself, but a control panel includes all of that stuff).

That account is on Johnny so it's not worth fixing at this point. It's also no longer over a quota due to the rollback...

Your account was on Johnny and was lost in a recent disk failure. We were only able to recover accounts created prior March 8, and even then, we were only able to recover the data as of March 8. Please read the News section for more information.

This issue appears to have resolved itself. Webmail is now working on your account and I was able to issue a certificate for webmail on your account when I tried.

That account was deleted in the recent Johnny disk failure due to being created after March 8. However, you are one of the lucky 16 users who has a backup newer than March 8 available. You can download your data as of June 12 from https://heliohost.org/backup/

That account was lost in the recent Johnny disk failure. Please see the News section for more information.

Krydos can assist with this.

To give you an idea, I was one of those people who became an admin by helping out. We have several others who were recently promoted too (Kazvee and MoneyBroz). The system does work, but as Krydos said they aren't all active on the forums. Kazvee for example posts infrequently here, but she writes all of our wiki documentation and is active on discord. Asking for a promotion is the fastest way to be denied one. Don't come to us looking for one, we'll come to you if we think you'll be a good fit.

The 503 is why it won't issue, but I don't know why there's a 503 error on the webmail. Mail service is enabled on that domain and the DNS is correct... Escalating to Krydos.

At the moment, the only way to do this is to buy a VPS and install tomcat on it. Java hasn't been supported on the shared hosting since 2021.

Johnny's Apache is broken due to the disk issues as mentioned in a previous News post. Plesk is sort of working on Johnny, but any accounts on Johnny that do still exist will not work properly. Any changes you make on a Johnny account at this point will be deleted as part of the Johnny server rebuild in a few days. For the time being, your only option for a working account is to move to Tommy or buy a VPS.

Your account used 17.6GB of memory nearly instantly when something ran on your account earlier today. It also used a ton of CPU (over 10% of the daily quota in about 15 minutes). That resource usage caused nearly half an hour of downtime for several thousand other websites, and almost crashed Tommy. Whatever it is you were running is either way too heavy for the server, or is broken. I'll let Krydos decide what he wants to do with your account, but we cannot have whatever that was happening again.

There are also 16 accounts with an exception to the March 8 date due to manual backups being created by staff during routine support and maintenance tasks. That list is here: https://helionet.org/index/topic/61405-johnny-rollback-to-march/?do=findComment&comment=274060 If your account appears on that list, a backup newer than March 8 is available for your Johnny account from https://heliohost.org/backup/

We aren't enforcing that at the moment because all of the accounts on Johnny are going to be deleted in the next few days automatically anyway.

I understood the issue, you are one of many. We are not repairing Johnny accounts because all of the accounts on the Johnny server are broken and the server will be rebuilt in the near future. It is pointless to fix them since the upcoming rebuild will delete them. Please see the recent topics in the news section for more information. https://helionet.org/index/forum/1-news/ For the time being, you need to sign up again on Tommy or wait until the Johnny server is rebuilt, which may be several weeks.

Johnny is broken due to a recent disk failure. We were able to partially recover it, but only data as of March 8, 2024 was recovered. Any changes made after that time have been lost. The contents of your account can be downloaded here: https://heliohost.org/backup/ See here for instructions on unpacking the backup to get your data: https://wiki.helionet.org/tutorials/plesk/account-backups#where-to-download-your-account-backup

The domain thestreetartlist.com has been moved to Tommy. It can take up to 2 hours to take effect. Note that a new certificate will also need to be installed (and an additional 2 hours waited) once the domain goes live (the one currently there no longer matches the domain name) before the domain will be fully functional without certificate errors.

Accounts created after March 8 were lost in their entirety. All other accounts (created before that date) have rolled back to the condition they were in on March 8. Files and databases will have reverted, domains that were added have been removed, etc. That said, there are a few exceptions to the March 8th date. If your account appears in the below list, a backup of the account as of the backup_date should be available via https://heliohost.org/backup/ +------------------+---------------------+---------------------+ | username | backup_date | signed_up | +------------------+---------------------+---------------------+ | deknoinarak | 2024-05-11 18:37:35 | 2022-12-27 00:01:08 | | howl | 2024-05-05 17:50:16 | 2024-05-05 18:07:26 | | iadjali46 | 2024-05-09 17:49:24 | 2024-05-10 22:10:05 | | tymek805 | 2024-05-14 13:07:16 | 2024-05-14 13:45:59 | | beoutq586 | 2024-06-12 16:51:18 | 2024-06-13 10:38:22 | | kokofixcomputers | 2024-05-15 19:50:46 | 2024-05-15 19:55:57 | | szhiro | 2024-05-24 19:00:25 | 2024-05-24 20:18:21 | | dlane | 2024-07-14 20:02:56 | 2024-04-19 00:03:51 | | websys | 2024-05-23 13:49:34 | 2024-05-02 12:02:33 | | forgeekdoing | 2024-05-14 15:08:58 | 2024-05-08 00:09:49 | | ewanireone | 2024-06-12 15:04:52 | 2024-06-12 15:10:20 | | fastupload | 2024-06-24 13:26:48 | 2024-06-24 00:15:35 | | abdualghurarh | 2024-07-02 21:39:40 | 2024-06-25 00:06:32 | | vectr | 2024-06-30 14:33:38 | 2024-06-27 12:07:54 | | olenamail76 | 2024-07-06 15:33:51 | 2024-07-03 00:02:28 | | whitedevil | 2024-07-06 18:23:12 | 2024-07-06 18:27:06 | +------------------+---------------------+---------------------+ 16 rows in set (0.02 sec)

I just looked at Johnny in more detail and asked a question in a staff channel. It looks like Plesk may have reverted to somewhere around March 8 somehow. It is worth noting that Johnny will be rebuilt, so fixing this is likely moot. Escalating.

We aren't able to make changes to accounts on Johnny because the server is backing up in preparation for a rebuild. Note that even if we did change it, Apache is broken on Johnny so it wouldn't work anyway.