wolstech

If you don't have a Johnny account, you don't need to delete it. What was your Stevie username so I can check that it's gone. As for the donation, I think the recipient name can be anything. The recipient account's email address should be admin@heliohost.org We are located in the USA.

The minimum we recommend is $1 (because otherwise it gets eaten up by fees and we don't actually get anything), so yes, your $6 via Skrill would be great. You'll get a Tommy invite at your Skrill email address within a day or so (Krydos sends them manually). You'll need to delete your Johnny account before trying to use the Tommy invite. Also, make sure you don't use the same username as your forum account or the creation will fail (if you really want to use it, let us know and we'll rename your forum account for you).

The 2 cents likely won't make too much of a difference in fees (Krydos, correct me if I'm wrong here). I think it's people donating $0.25 and the like that cause us to get nothing. We do generally ask for at least $1 though if you can. You will get an email at your paypal email address that will contain a link to create the Tommy account. Note that it doesn't come immediately (Krydos sends them manually). You have a backup, good. Yes, email needs to be set up again. Do this through cPanel. You can set your passwords when you recreate the mail accounts. The files in public_html should be uploaded into your new account's public_html folder. Databases will need to be created in cPanel, then have their backup imported. Software that uses them will need the config file edited to use the new database names/users/passwords (this process and the file you need to edit is different for different programs). Yes, the something.heliohost.org subdomain on an account always points to public_html.

As I said above, we don't offer any opportunity for extra disk space at this time (if we did, our servers would quickly end up full since they don't have that much capacity to begin with). Please use different software if space is of concern. I currently fit 5 programs and 2 websites in 200MB of space. Also, you mention 600MB with sample data. Can you leave the sample data out to help reduce size?

Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/

Tommy is current invite only since he's in beta. Currently, the only way to receive the required invite is by donating (any amount is appreciated, the donation will help cover operating costs and repairs such as new disks for Stevie). If you have donated, please post your transaction ID so Krydos can check that the invite has been sent. If you have not, see https://heliohost.org/donate/ to do so. The invite will be sent to your Paypal or Skrill email address when Krydos receives the donation notification. Alternately, you can sign up on Johnny for free. Registrations open at midnight UTC every day and fill quickly.

You're only allowed one account, so you should delete your Johnny account first. After that's done, add the domain as a parked domain on your Tommy account. You can delete the Johnny account through our website (log into http://heliohost.org/?_=new, using your Johnny login information, click delete account), or using the old script at http://heliohost.org/classic/support/scripts/delete

Http://heliohost.org/backup/ that email address and username are correct. You should receive an email containing the link to download it. Accounts don't delete themselves on crashed servers.

You have to do it manually here. We don't use the cpanel plugin. Nyten's link is currently the best info on doing that.

If they're MyISAM, it depends whether or not they're corrupt. Krydos can check the next time he boots Stevie. Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/

Databases there were recoverable should be included in your backup. If the dump is included in your backup, but empty or extremely small, the data is probably stored using InnoDB, which is not recoverable.

45 bytes is an empty backup. The backup failed for your account. He's going to try to see if he can get it manually for you when we next try to recover data from Stevie. Whether there's anything left that's recoverable will be determined then.

No account exists with any of the above. I'll escalate this for you, but I have a feeling it may have been deleted.

Take a look here: http://www.helionet.org/index/topic/26914-ssh-on-tommy/ Another user just did this yesterday. If you need your domain removed from your Stevie account, please create a new topic in customer service with the username and domain you wish to reuse. Please be aware the Stevie backup retrieval script won't work once we remove the email and username from the account, so be sure to download any backup that may be available first.

Yes it should be your cpanel username. There are several usernames that start with hamza, but they all have something after them. There is no user I can find just called hamza though. What was your domain and part of your email address (don't post the whole thing)?

The account hamza wasn't backed up because it does not exist. Are you sure that's the username?

I'm not sure what's going on here. I see the correct email on file for that account and can't get the password to rest either. Escalating.

Does your password work if you log in here: http://tommy.heliohost.org:2082/ If not, try resetting it from that link.

That's odd. It's listed and has a link, but I get a 404 as well when I click it. I'm not sure what's up there. Escalating.

What's your username?

If the FTP still gives you trouble tomorrow, try using plain FTP (unencrypted). Often gets it working, though you're now missing the security...

If the database backups are "empty" it's likely because they contained InnoDB tables. Krydos may or may not have a way to get the raw files if you want to try recovering the data yourself.

Your backup is available in the system and your account info is still there for you to retrieve it. Are you sure you used the right email address? The one we have looks like aa*******@***ml.com. If it doesn't work using that email address and vamdsgn as the username, I'll email you the link manually since your forum profile has the same email address as your account did.

I'm not sure how that script works, so I can't be sure, but I'll bet it's got something to do with the email address being changed to include a -old before the @ when you asked to reuse your information...the username also has a 2 on the end now.

That hardware is working as intended. Last I heard, Krydos was running scripts to make backups. When you have 10,000 of them though, and you presumably have to transfer them all across the internet at already-not-so-fast speeds that are made all that much slower by an SSH tunnel...