wolstech

We currently don't have backups available from Stevie. It is being worked on, and when these are available, we'll announce it.

When I created my Stevie account I had to stay up until 2am, and then the first night they filled up already by 2:08 or so when I remembered. 3am for me when I started here, and I had to do it twice since I lost my first account to inactivity (Mind you this was when the server was in Pacific Time...Krydos and I are both on the US East Coast).

Indeed it is. Krydos or Byron needs to delete your DNS records and can change your username so you can sign up again. Be aware that Tommy does require an invite right now (donate to get one, it will be sent to the email address used to donate). If you don't mind the less-stable Johnny, he has open registration starting every night at midnight UTC. What is your username and domain so they can be removed?

There is no way to deploy a war yourself. Do you want Krydos to deploy this for you?

We don't offer any way to obtain additional disk space unfortunately. You'll need to find different software if it doesn't fit. Magento (and more specifically, its themes) are known for being bloated by the way, I'd recommend other software purely on that, even if it does fit.

You have to wait until we can get Stevie backups. No new account necessary.

You have to set them up again on a new account. If you want to do that now, post the domains and username in question and a root admin can delete them for you (the account on Stevie won't be deleted, just the DNS records will, and the username will change so you can reuse it. You can get your data later).

Try ~2.5 weeks...and counting. ... See the links in post #2.

Because its resource heavy, It works like Java used to on johnny. It has to be requested. It supports 4.6 I believe. If you need it, let me know and I can have krydos enable it for your account.

MySQL DBs that used the MyISAM engine and your files should be available once the hardware we sent to the datacenter arrives and HE hooks it up for us. The backups will probably be something you'll request from us, then we then PM a link to download it. I don't think Krydos plans to set up FTP like we had for Johnny. I won't be surprised if the InnoDB databases are lost though. Getting a different installation of MySQL to read them is extremely difficult, and that's if they're not corrupt from all the crashes/hard shutdowns.

The home directories are still there, as well as likely MySQL data. Not sure on Postgres. Take a look at http://www.helionet.org/index/topic/26860-stevie-progress/

This support request is being escalated to our root admin.

That also takes 24 hours. Any domain change or addition on johnny takes up to 24 hours.

Johnny can take up to 24 hours to configure a domain. If you just added it, you'll need to wait.

I see an empty directory listing, which means the domain is configured properly. Did you upload files into the public_html folder? The park/alias function automatically points your domain to public_html, so if you put your files elsewhere, you'll need to move them.

This support request is being escalated to our root admin.

This is probably the big one here. It hasn't happened on Tommy yet since he's in private beta, but as a former Stevie user of 5 years, there was more than one instance on that server where I was down due to a shared IP null route caused by Phishing that HE reported and we didn't get cleaned up fast enough. The SSL benefit is sort of moot now as Krydos explained. You've gotten 6 years out of a 1 year dedicated IP rental. If you want/need your dedicated IP, you're welcome to send us $12 and you'll get a Tommy account with a dedicated IP. Odds are you'll get several years out of that payment too since as Krydos said, we rarely charge for subsequent years. If you just want the Tommy account on the shared IP, any amount $1 or more will do (and that's a one-time donation, the Tommy account never expires as long as you keep it active).

We currently do not sadly. Paypal is free though, so you could create one, fund it with one of those Visa gift cards (contrary to what they try to push, a bank account is not required to send money), then send the money from the gift card through it. We're also discussing the possibility of supporting a second service (Skrill) in the near future, but that's mainly going to be for countries where Paypal doesn't operate.

I've noticed some oddities with the new site as well. My rax2 account doesn't always log in properly through it. The classic site has never given a problem for me either the few times I've used it to log in. You can also always log into Tommy directly: https://tommy.heliohost.org:2083/ Escalating to get atto.bg removed.

It should be available. His message says he cleared the -old one though, so it's possible he didn't fully clear it. Hopefully he'll see this and check on it for you. We can always change your domain later too if you want to just set up with a different one for now so you can at least start rebuilding your site.

It's because the account creation software changed to now create a forum account with the same name during sign up. If the forum account fails to create due to it already existing, the hosting account also fails to create. It was a change that was implemented with the release of our new website.

The disk just stops responding and disappears entirely from the OS and hypervisor (Johnny is actually a VM on Charlie, which is running ESXi). Rebooting the server sometimes wakes it up, other times it needs to be fully powered off and on again (in which case we have to wait for a technician to do that for us since we're on the other side of the country from the server) in order for the server to see the disk again. The short periods of downtime seen in the past few days were not crashes, but excessive load just bogging him down to the point where he stopped responding to requests. Only the 12 hour downtime from last night was a disk issue.

Johnny crashed last night (the July failure that killed the old Johnny has reared its head again). He's up again.

You're on Stevie, which has crashed. Please see http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details.

You're on Stevie, which has crashed. Please see http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details.