wolstech

see http://www.helionet.org/index/topic/27132-2017-01-05/ Just to add, this is the reason we opened Tommy signups. Krydos hasn't looked at Charlie (Johnny's host server) closely since he's been busy, but he said the errors given to him from an HE tech suggest hardware failure (again), hence why we say it may be a while before we get Johnny running again. If that's the case, we got 6-8 years of operation with zero hardware maintenance from Stevie and Charlie...not at all a bad run for either of 'em. Both are overdue to be re-disked.

Yes. I removed it because you asked (and thought it was your Paypal email address). We can remove it again once its resent.

Email address has been removed from the post. Krydos can get it from Paypal for the invite.

If you want, you can actually just go ahead and install the certificates. You don't need a dedicated IP anymore for SSL.

Yes. Johnny crashed...when a server is down, you cannot log in or use anything in your account. http://heliohost.grd.net.pl/monitor/

This support request is being escalated to our root admin.

If I visit the clchazleton.org domain or your subdomain, I get an internal server error. It's probably not updating because the software you use is broken. Search engines won't typically index stuff that returns a 500 error... Your first step here should be to fix that 500 error. Once the site is working from both domains, tell it to reindex and give it 2-3 months (Google may crawl it quickly, but often the data they get from crawling doesn't make its way into everything for some time...).

Escalating...second one to ask this today. Not sure what we do for this...as you probably know, normally it's one account per person, so I don't know how Krydos would make sure there's actually a second person here (wouldn't be the first time someone tried to make two accounts using this as the reason).

Use FTP to see the .htaccess file. Otherwise, select Settings in the File Manager and check the option for "show hidden files (dotfiles)". I'd recommend adding it an alias in cPanel. It'll show the same content as the heliohost.org subdomain. If you really want it as your main domain, let me know and I can change it for you.

Let's ask Krydos. Escalating.

Johnny is currently not accepting new registrations while we fix his load issues. He crashed due to overloading yesterday: http://www.helionet.org/index/topic/27132-2017-01-05/

It crashed due to load. See http://www.helionet.org/index/topic/27132-2017-01-05/

mirandat's solution would work. Put the PHP file in the same folder as WordPress to be sure it uses the same version. For Tommy, you can also check in cPanel under Software->MultiPHP Manager. Look at the row for your domain, if it says inherit, it's using the default 5.6.

Our Terms of Service limits users to one account unless we approve otherwise. If we do approve, the second account will need to be on a different server (Johnny for now, though in theory you could ask for a Stevie account instead if you wait until he's repaired). What's the reason you need a second account (please note that disk space is not an acceptable reason)?

FileZilla has a hard time with Tommy and (new) Johnny because it tries FTPS by default (which for some reason doesn't work on every account...), so if you have trouble with leaving the port blank, try either port 21 (plain FTP, insecure) or SFTP (most secure) using the following instructions from Krydos:

This support request is being escalated to our root admin.

Krydos has been traveling lately, so he's not as active as he's been. He'll be around soon enough. Moved.

Donate $1 or more here: https://heliohost.org/donate/ You'll get one sent to your Paypal/Skrill email address, usually within 24 hours (Krydos sends them manually). If you don't get it for some reason, post the transaction ID and we can resend it (to a different email if you prefer). Once you get it, you can use it any time of day, there's no waiting for registrations to open.

See http://www.helionet.org/index/topic/27132-2017-01-05/?do=findComment&comment=124455 Server's suffering from excessive load. We're working on it.

Johnny is seeing extreme load right now: http://heliohost.grd.net.pl/monitor/ It's been much of the day...

That account isn't showing in the system, so it likely failed to create. Krydos can tell you why. Escalating.

We can't move accounts. You need to retrieve your backup and set it up again using the contents. Also, Tommy requires an invitation, which requires a donation to get. Have you donated? If you don't wish to donate, you should use Johnny. Registrations open at midnight UTC and fill quickly. I have no way of seeing any other email address other than one used during sign up, so I can't send the email to that other address. Your forum and old hosting account email addresses do match though, so I'm fine with sending it provided you provide the full email address (PM if you prefer). A root admin will need to remove those domains for you.

If they were recovered, they can be found here: http://www.heliohost.org/backup/ You need to use the original email address used to sign up, then a link will be sent to download the backup. If you don't receive the email, the link doesn't work, or you get an empty download, please let us know so we can look into it and add you to the manual backup list if necessary.

What was the username you used when you attempted to sign up on Johnny?

bdistler just answered most of your questions. Just something to add: The backup retrieval at http://www.heliohost.org/backup/ requires you to enter the email address originally used to sign up. A link will then be emailed to that address to download it. If you have trouble, don't receive the link, or the link you receive doesn't work, please post back so we can look into the issue and add you to the manual recovery list if necessary. As bdistler said, you don't have any contract with us, our services are free and your account is good as long it's on a server that works and you log in once every 30 days to prevent it from becoming inactive (accounts on servers that don't work won't go inactive). You're welcome to find another host at any time if you wish to do so, and your backup from here can be used to set up your site elsewhere. The only money we ever ask for is donations, and they're not required to have an account here (with the exception of the Tommy server, which currently does require a donation of $1 or more to receive the required invitation). Once you get your backup, we can walk you through setting up a new account and getting you back online.