wolstech

This support request is being escalated to our root admin.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. I've renewed the account for you this time. In the future, to reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

I've always wondered this myself, but I put very little email through here on a daily basis so have never asked. They probably do, though I feel like they really shouldn't be since it'd basically use up your outbound quota on incoming mail. As for lost email, one thing to check is to make sure you're not testing by sending mail to yourself from the destination mailbox (i.e. sending mail from your gmail to your Tommy account, expecting Tommy to forward it back to gmail). Gmail rejects the emails without telling you (I discovered this the hard way back when I was on Stevie).

1. Still 50 a day out, no limit in. Auto-responder messages do count. 2. I don't know. I'd have to look into it more. 3. No, at least not with our system. Gmail used to have a way to do this by sending the mail using their own server, but they took it away two years ago and required you to use the matching smtp server (ours). Header data will always reflect the server where the mail was sent, though what's in the "from" field can be easily faked when using php to send the mail.

You're suspended for high load. The script you are using (vinaget) is well known to be too heavy to run here. I've also seen the script get users suspended for copyright infringement. I highly recommend you don't run that here, you'll only get suspended again. Unsuspended.

You can't. That value is a global for everybody on the server. Krydos is the only one who can change that, and we would never set it to 0 if we did. Using 0 would allow unlimited connections, which would make it very easy for a user to cause high load or crash MySQL. In all my time here, and as a PHP developer using MySQL, I've never had a reason to open 4 connections at once. What are you trying to do that 4 is not enough?

We actually recommend using localhost if the script is running on our server, but yes, the server domain will work too. Glad to see you got it working. Since the issue is fixed, I'll mark this solved. Please let us know if there's anything else we can help you with or if it stops working and we can reopen it.

I see an empty directory listing. Please clear your cache.

This support request is being escalated to our root admin.

I fixed the ettiquette guide. Krydos is the only one who can fix the TOS I think. I won't let me edit it to put a strikethrough and note that the link is broken (I can't find a copy of the content anywhere...) The whole wiki needs an overhaul anyway... Some other things I've noticed and can't fix because it won't let me edit the pages... Everything under the HelioPanel section is obsolete (that project died a long while back, it basically did what the "Heliohost tools" do now).There's no link to the Django page despite there being a very thorough tutorial there. People always ask about here though. There also doesn't seem to be a way for me to add it to the main page.The admin/mod info on the "What is HelioHost" page is outdated.

I don't know about the support FAQ...cl58 hasn't been around for a long time though (he's another support admin, last post looks to be 4 years ago). The etiquette guide smile is just the regular forum smily, so I'd just grab the path to that from the post editor (I'd link but I'm on mobile).

Glad to hear everything's working for you. Please let us know if you need anything else.

The accounts were merged. Please note that you will need to sign in using the password for the original nhalan account going forward (or reset it if you forgot it), since that was the account that was kept. The account nhalan1 has been removed.

It sounds like its a .sql he's trying to import in PHPMyadmin... He might be better served by using remote MySQL and a tool like MySQL workbench to load something that large into a database.

Seems to be working for me now.

No you won't. Theyre all sent manually. There's only one person who can send them, and he's on vacation last I heard. He should be back in a day or so.

This support request is being escalated to our root admin.

There are no plans to ever offer paid service. The Tommy server is very stable as it is. I run a production site and several websites for people I know on Tommy with very little downtime. If you're on Johnny...he's an experimental/test server...it's expected and considered normal to see downtime on there.

I'll mark this solved since it seems to have corrected itself. Let us know if the issue returns and we'll reopen it.

Yep, that's what I'm seeing too.

The forum account nhalan has been renamed to nhalan2. Go ahead and register for a new Tommy account when registration opens tonight. Please be sure to delete your nhalan1 Tommy account beforehand. Once you get the new Tommy account with your username, let me know and I'll rename your old forum account back to nhalan and merge the nhalan1 forum account you're posting with into it so your posts all stay together.

Please clear your cache. That site works fine for me.

This is normal because you registered on Johnny. It can take up to 24 hours before domains on Johnny start working. Only Tommy accounts set up instantly.

This support request is being escalated to our root admin.

I see your site just fine, though there's no content. I see an empty directory listing.