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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. See https://www.helionet.org/index/topic/32442-suspended-ecsa/
  2. It turns out all these issues are because Johnny is broken. https://www.helionet.org/index/topic/32759-johnny-backups/ "Invalid login" is normal when the server is down. Make a backup as soon as you can (whenever Johnny is up next), then move to Ricky or Tommy. (For what it's worth, both servers by design are much better in performance, stability, and features, so you're going to have a much better time over there!)
  3. Your account has been moved to Ricky. You will need to wait 2 hours and remove CloudFlare from the domain in order for it to work properly. If after that you see a queued page or a Johnny directory listing, please clear your DNS and browser cache.
  4. I suppose I can move it since the server is broken... Moving...
  5. I was able to move the account yamutha to Tommy during the brief Johnny uptime today. You may need to flush your DNS and clear your cache to see your site.
  6. It's up right now, but who knows for how long...it won't stay running for long periods without crashing, so you may need to try at various times until it happens to be up. If you want to donate, I'd be happy to try moving this to Ricky or Tommy for you. Otherwise, you should make a backup as soon as you can.
  7. Tomcat probably stopped for some reason. It does do that sometimes, and generally restarts on its own if it does. If I had to guess, it happened during that brief red block right after midnight UTC: http://heliohost.grd.net.pl/monitor/ I had a few emails this morning about Tommy being down for ~10m last night.
  8. That's what Krydos is going to do for you When an account sees severe load like this, we like to make sure you to know how to fix it before we unsuspend it...otherwise it'll just cause load again.
  9. Actually No they won't. They just pile up in the queue. Also, Johnny is closed, only tommy and Ricky are opening at midnight.
  10. Unblocked. It was for failed SFTP logins, so check the password in your ftp client.
  11. It's not just MySQL, the regular Johnny file system is corrupt too. Last I heard backups were being made prior to attempting a fix.
  12. That account cannot be unarchived at this time because it belongs to a server that has crashed. We'll unarchive it for you once the server is fixed. Please see here for more information about the crash: https://www.helionet.org/index/topic/32744-2018-05-01/?view=getnewpost
  13. We are unable to transfer accounts that are currently on Johnny because Johnny is down. Would you like a new account instead? If not, you'll need to wait until Johnny is fixed for your account to be moved.
  14. That account cannot be unarchived at this time because it belongs to a server that has crashed. We'll unarchive it for you once the server is fixed.
  15. You're suspended for inactivity, but you won't be able to renew until the server is fixed since it's currently down. See here for the server issues: https://www.helionet.org/index/topic/32744-2018-05-01/?view=getnewpost Once it's up again, you can renew your account at https://heliohost.org/renew/
  16. This is actually one option we're looking at doing to fix it, though we'd just move /var/mysql as opposed to the entirety of /var...
  17. You're on a server that has crashed. Please see https://www.helionet.org/index/topic/32744-2018-05-01/ for more information
  18. Please refer to https://www.helionet.org/index/topic/32744-2018-05-01/ for more information.
  19. Ioncube is intentionally disabled due to a history of abuse (botnets and pirated software). Please find different software.
  20. Glad to hear. Let us know if you need anything else.
  21. That domain is already associated with an inactive user account with the username thevpste. The domain needs to be removed from that account before it can be added to Tommy. Since you've moved to Tommy, you should delete that account anyway since you're only allowed one account. To delete that account, you first need to renew it: https://www.heliohost.org/renew/, then once renewed, delete it: http://heliohost.org/classic/support/scripts/delete
  22. This happens every once in a while. Krydos will renew it at some point. Right now we're more concerned with getting Johnny up and running again though, so I'm not sure how fast this will get fixed.
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  24. Yes, Johnny is currently down because he keeps crashing. We're working to figure out what is causing this, but as of now, we don't know when he'll be up and stable. He's been up and down a lot over the past 24 hours. http://heliohost.grd.net.pl/monitor/
  25. Your password won't reset because Johnny is down. We're working to get him running again, though we currently don't have an estimated time when he'll be up and stable again. Johnny has been up and down a lot over the past 24 hours as we try to troubleshoot what's causing him to crash. http://heliohost.grd.net.pl/monitor/
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