wolstech

That server has crashed. We're in the process of backing up all the accounts and making the backups available for you to download. An announcement will be made when any backups become available. Moved to customer service.

Ricky is down. We currently cannot access, move, or delete accounts on Ricky. Backups will hopefully be made available at some point, but we currently have no timeline for this. In the meantime, you can sign up on Johnny or Tommy if you wish. Please note you will need to use a different domain/username/email address.

There should be an announcement in the News forum when/if backups become available. There won't really be a "repair", it'll be a "download the backup we provide, and move to another server" sort of thing.

Yes. In the meantime, if you wish to sign up on Johnny or Tommy, feel free to do so. Please be aware you wont be able to reuse your username or email address until after we've backed up and removed the Ricky accounts. If you need your domains released before then, please post over in Customer Service and we can have them released so they can be added to the new account.

It's not online anymore. We got him running, then realised the hard disk was failing and decided to turn him off until we can back it up. I suspect we're going to eventually offer something like what we did for Stevie in terms of backups (assuming it can be backed up), but nothing has been made official yet.

You need to use a different username/domain/email than what was on your Ricky account.

Right now, you can't since it's down and we haven't backed it up yet. If it goes to plan though, there will likely be a backup offering similar to was done with Stevie or old Johnny (either a "we mail a link to a zip file" or we offer FTP access).

The server your account is on is currently down. Logging into a down server will always return an invalid username or password message. http://www.helionet.org/index/topic/28505-2017-06-21/

Manually unsuspended.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Johnny is FAR from stable. His uptime has been ok recently, but Johnny isn't meant to be a production server, and is usually very slow when up. The bad gateway error likely isn't us (I've never seen one in my 6 years here). Ricky does see downtime on occasion, but that's typically due to either Apache restarts or abuse of some form.

You were blocked for too many failed login attempts. If you forgot your password, try using https://johnny.heliohost.org:2083/resetpass?start=1 to reset it. Unblocked.

This account has something wrong with it. It's showing as active on my end, but is clearly suspended when visited. Escalating.

No to both. You need to use either https://heliohost.org/ or https://tommy.heliohost.org:2083/ to log in. FTP, mail, webdisk, and any other links to cPanel pages (especially those ending in .html) do not count for activity.

Please fix it quickly. If you get suspended again, I'll escalate so Krydos can identify the file causing the problem for you

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Googling what that was makes me believe we don't support solr (it appears to be an entire system of its own)... This is a question for Krydos.

You're suspended for having 2 accounts. You're only allowed one. The account praveenk has been unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

I've added a 2 to your forum account name so acrocomu will work for a new account. Let me know once it's created and I'll rename it back.

It was indeed for multiple accounts. The account java1to3 has been unsuspended.

This support request is being escalated to our root admin.

You probably won't find one honestly. I couldn't when I searched...FileMaker is paid commercial software that also requires Windows Server (both are expensive), so any company offering such hosting is likely to charge you for the service. Just the FileMaker Server software is $1k, Windows Server is another $750...

Do you mean FileMaker? If so, no we don't. They are a proprietary format that requires Windows hosting.

I'm not sure why this won't unsuspend...it's showing as Active on my end and manually suspending and unsuspending it did not help... Escalating.