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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. We cannot restore deleted hosting accounts. Usernames can't be reused without assistance because of your forum account. We can rename the forum account, but you'll need to delete your hosting account and sign up again to change its username.
  2. Your account was suspended for the following reason: Malware. /home/vijays/public_html/.well-known/hbklomaa.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://www.clamav.net/contact<br /> Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  3. Please post your connection settings. That ip is still not blocked (MySQL connection failures won't get you blocked).
  4. You need to turn it on in cpanel first. After that, use Johnny.heliohost.org as the host name.
  5. Please post your main domain, and the addon domain that's broken.
  6. Done. You should now be able to log in and your website should start working within 12 hours.
  7. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  8. Unblocked.
  9. This is intentionally blocked as an abuse control and security measure. All domains and subdomains must have a root that's inside public_html.
  10. That domain should be working now. http://dropshippinghotnews.com/wp/ Please clear your cache if you see a queued page. I added it for you since you couldn't figure it out.
  11. That address is not blocked.
  12. Thanks for the donation. Escalating so this can be moved for you.
  13. See https://www.helionet.org/index/topic/31327-solved-tommy-still-down/ Your issue is that you're on Johnny.
  14. That's Johnny, not Tommy. Poor performance such as this is quite normal for Johnny since he's meant for experimenting, not production websites. http://heliohost.grd.net.pl/monitor/ His load has been rather high the past day or so. If you want a production grade server, you want Tommy (which is currently limited to donors because the disk is almost full).
  15. If you want the godaddy domain to show the contents of that specific site, you need to add the domain as an addon domain and when it asks for the document folder, select the folder in your account that belongs to http://shippingallover.heliohost.org/. Be sure to remove it as an alias before trying to add it as an addon domain. You will also need to change the domain name in your WordPress settings, otherwise WordPress will redirect you to edit your WordPress settings http://shippingallover.heliohost.org/wp/ when you visit it. Also, what is the godaddy domain you registered? I'd like to take a look to see how its configured now so I can direct you on the proper way to fix it.
  16. Thank you for the donation. The move process is not automatic and requires that you post here and have it manually moved. You didn't receive an invite because you already have an account. Escalating to get this moved for you.
  17. We can't really understand you due to the language barrier, so we don't know what you're trying to do.
  18. The new domain you registered should be added in cPanel as an Alias for the http://shippingallover.heliohost.org site if these two are supposed to show the same content.
  19. Moved for further review.
  20. The account nirupbbnk does not exist. There is an account call nirupb though. That account cannot be restored due to a hardware failure in late December. An invite will be sent shortly for you to create a new account. Please check your email. We apologize for the inconvenience.
  21. Unblocked. It was blocked for failed SFTP logins, so make sure your FTP client has the right credentials.
  22. The outage was caused by a DoS attack out of Liberia that ran the server out of memory. Additional abuse prevention has been implemented to mitigate this specific type of attack going forward.
  23. That account cannot be restored due to a hardware failure in late December. An invite will be sent shortly for you to create a new account. Please check your email. We apologize for the inconvenience.
  24. Spam removed and closed.
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