wolstech

This support request is being escalated to our root admin.

Unblocked. It wa for failed ftp logins. Did you save the wrong password in your ftp client?

I’ve already removed the domain from it. You can just ignore the old account at this point.

It's the other way around, you do want to move to Tommy if you do not need Rails. Tommy is much faster.

Try adding the domain now.

The account with that domain still exists. It has a username of chinahua. I've sent an email to the address on that account to verify you own it. Please reply to it confirming you want to delete the account and I'll remove it for you.

I've manually renewed the account for you. Go ahead and try deleting it now. http://www.heliohost.org/classic/support/scripts/delete If you don't remember the password, use https://johnny.heliohost.org:2083/resetpass?start=1 to reset it, then try deleting it again.

Since the Johnny account still exists, first, go here: https://heliohost.org/renew/ to renew your inactive Johnny account. Once it's renewed, go here: http://www.heliohost.org/classic/support/scripts/delete and delete the Johnny account. After that, wait several hours, then try adding the domain again.

I don't see that domain in our system. Did you add the domain to cPanel as an Alias or Addon Domain? You need to do that to associate it with your account, then wait the 24 hours before it will work. If it gives an error about a process timing out, please let me know (Johnny is prone to it).

A root admin needs to delete the DNS entry for you. Escalating. That domain can't be added because it's attached to another account.

It's archived. Escalating to have it restored for you.

That's a generic database error. The database settings in the wp-config.php file are probably incorrect. Make sure the database, database user, and password are correct, and that the database user is assigned to the database. The database host should be localhost. By the way, we don't recommend using WordPress. It's full of bugs and security holes and is a leading cause of hacked websites here...

Global.asax is not a file you're supposed to be able to access in a browser. The server intentionally refuses to serve it for security reasons. I don't see an aspx file, probably because you didn't create a page and put code in it. You said you uploaded an empty project, so there's no pages to even view.

Unblocked. And yes, the password to access SFTP is the same as cPanel.

We use Apache+mod/WSGI I believe...what you listed (nginx+uwsgi) are basically the alternative choices for what we use. Nginx is just an alternative to Apache. The problem is that nginx isn't as widely used as Apache, and doesn't support certain things without a ton of extensions. It's configuration is also entirely different. In fact, there's a bunch of programs that simply won't work on anything other than Apache. Also, cPanel is designed around Apache, so not something we can change without a ton of third-party addons that would just break and complicate everything. WSGI from my understanding is a module used to run Python/Django websites through Apache. The uwsgi you mentioned appears to be the nginx equivalent.

Krydos would know more than I do about how it should be done on Linux. If you're on Windows, there's guides out there. You need a web server (or at least PHP) already on your PC. Xampp is probably the most well known Apache/PHP server setup for Windows, and if you want, you can get a portable version. you could then look at something like this for setting up Composer: http://webdevzoom.com/how-to-install-composer-on-windows/

That command just defines "composer" as a bash command alias...which won't do much good since you can't access SSH. Composer requires SSH or php's exec() functions to be useful, neither of which we allow for security reasons. We get requests for Composer all the time, but as of now, there is no secure way for us to support it. What you can do is set up Composer on your local PC and run your composer commands there. Then, upload the resulting file structure and it will run on our servers. The one time I've had to use composer, this was what I did and it worked perfectly (just had to set paths/DB settings in the application config file). Composer is just an assembly tool for software, and is not required for the assembled software to function.

It's because we're a shared host. Django is mostly found on VPSes or other dedicated systems where it's the only thing being run, and it's probably only serving a few websites in such installations. You're on a server with over a thousand other people, so you're competing for resources with all of them. We also have a lot more django users than many hosts, if only because we're one of a few who even support it (and quite possibly the only free one). I use PHP pretty much exclusively, and that's also noticeably slower here than it is on my home server. Pretty much any web technology is going to be that way when you use shared hosting. Paid hosts will be a little faster because they have more hardware and as a result fewer users per server, but the same concept applies to pretty much all of them.

Unblocked. Also, if you use https://heliohost.org/login/ this won't happen again even if you're suspended or use the wrong password too many times

Considering the scan managed to spam your contact form, have you added anti bot protection to your form? Escalating to have this unthrottled.

Try creating the subdomain feshispen.feshibaba.heliohost.org in cPanel. After that, see if the domain shows up under addon domains. Every addon domain has a subdomain that goes with it. Usually when these fail on Johnny, it's because the subdomain didn't get created.

What domains are you trying to add?

Gone.

Which is fairly common for corporate networks...work has a firewall that’s blocking it. It’s a way for them to reduce the odds of company data leaving the network. I have to use the insecure cpanel login on port 80 at one of my jobs for the same reason.

I would recommend deleting that email account. For some reason it keeps getting compromised. None of our other users have reported this issue, so I would suspect that something you access that account from has malware on it that's stealing the password. Please fix the issue quickly. Unsuspended.