wolstech

It would be an IPv4 address (our servers don't support IPv6 as far as I know, I've never seen an IPv6 address associated with anything from HelioHost). I don't see any reason why we can't accept the money from multiple transactions. Do you have the transaction IDs of the donations?

Tommy has been unblocked and is now working properly.

Tommy has been unblocked and is now working properly.

Yep, seems to be unblocked now. Marking solved.

Unblocked.

Escalating to have this set up for you.

There's no new information to report right now. Updates will be provided when they become available.

Wait Krydos has to contact our provider and ask them to unblock us. I already banned the phishing user and emailed him to let him know this happened.

No, we don't require a donation to fix this. The server's shared IP got blocked because someone hosted a phishing site on it. The $12 dedicated IP is only an optional thing you could get to prevent you from going down in the event of a future provider block (these blocks are rare on Tommy, this is only the second one this year). I already banned the phishing account, but we're waiting for Krydos to contact our provider and get it unblocked.

No it's not, because it's cost-prohibitive to do so. Our provider charges us $12/year per IP, and each IP is good for one account by definition (otherwise it'd just be another shared IP...). If we gave IPs to just accounts that have been around since 2016, it'd cost us more than ~$1500/year just for IP addresses. Anyone can get a dedicated IP by paying the $12 though (we don't mark the prices up, we only ask of you what our provider asks of us). If you want one, please donate $12, then post the transaction ID and the username of the account that should get the IP.

It got blocked by our provider because somebody set up a phishing site on it. I banned the phishing, but now we have to wait for Krydos to contact them and ask to be unblocked. See https://www.helionet.org/index/topic/30456-cpanel-broken-tommy-null-routed/ The server itself is actually in perfectly good condition. As an aside, if you get yourself a dedicated IP, these incidents don't affect your site (cP will still break, but your website will stay up for your visitors).

It's likely null routed. There were warnings in the abuse mailbox when I woke up today about an Apple phishing site setting up shop on Tommy. Usually that's a Johnny thing, quite rare to see a Tommy account do this. I've banned the account, but Krydos probably needs to contact HE. Escalating.

Escalating. Ricky has had quite a bit of red on HTTP lately: http://heliohost.grd.net.pl/monitor/

Are you or your software modifying your .htaccess file? The MultiPHP settings are in your .htaccess file for the subdomain (which will be in the subdomain's root folder).

Its archived. Escalating to have it restored.

Sure. You can add any domain you own to an account here. Set your nameservers to ns1.heliohost.org and ns2.heliohost.org at your domain registrar, then add the domain under either Aliases (same content as your main domain) or addon domains (different content) in cPanel.

It's possible the DNS entry didn't update for some reason or a path got messed up during the move. Try removing and recreating the subdomain. That will force it to recreate all the relevant entries. If it still doesn't work, let me know and I'll move it so Krydos looks at it again for you.

You're on Johnny, which is famous for this. Normally fixing this would be a matter of just creating a missing subdomain to complete the addon domain installation (addon domains are a two step process internally, and step 2 usually times out on Johnny due to load), but because you tried deleting things, our root admin Krydos probably needs to fix it now. Escalating. In the meantime, what domain did you try to add?

You're on Johnny. Escalating to have this restored.

You were actually blocked for failed SFTP logins. Do you have the wrong password saved in your FTP client? As for remote mysql, did you add your IP address to the Remote MySQL page in cPanel? Unblocked.

Just to clarify Krydos, our definition of "several hours" can be a day or more. I've seen it need over 24 hours before for one other person...

Check in the tmp folder. The statistics software loves to eat data since there's 3 apps to choose from and they're all on by default. You can turn off the ones you don't use in cPanel (Metrics editor). If you use FTP, you can see the hidden files (flies starting with period). Odds are it's going to be python modules, mail, and similar things that you actually need to keep...

This support request is being escalated to our root admin.

@Byron: The domain arter.ga is not suspended. There is what appears to be a Facebook bot on that domain though. We don’t recommend running those here since they cause high load and are sometimes also phishing.

Its archived. Escalating to have it restored.