wolstech

Unblocked.

Lets have Krydos set this up for you.

Ah crap, I forgot about the old crash backups...

That account doesn't exist anywhere in the admin side of the system, which is why I'm asking. There is a very similarly named account, but the email addresses and username aren't a match and the origin IP isn't even close to where he's posting from. I have a feeling it may have been deleted for disk space...

Done. You've been moved to Tommy and your account should now be working. Thank you for the donation.

What is the account's username?

Moving.

Then why are they nearly identical?

As qsgt said, you can't have two accounts. Do you want me to unsuspend this one and suspend comp7054?

Cpanel is currently down on tommy because /var is full. Krydos needs to fix it...moving so he sees this.

Krydos is the one who would know more about this...

You can put it in your home folder or anywhere inside it and use the absolute path to the file inside your home folder (which will probably be something like /home/username/filename.txt or /home1/username/filename.txt, I can't find your account so I can't get you the exact path). Just make sure to give the file "other read" permissions (644 is probably fine, it's the last 4 that matters) so the Tomcat process can access it. Tomcat runs as another user, not as you, so "other" has to be given read access if you want it to not return an access denied error.

Unblocked.

It might work if you specify both the custom NS names and the IP addresses (glue records) of our name servers at your registrar, but I'm not sure if this would work or not. You would need to create A records for the custom names in cpanel as well, pointed to the IPs of our name servers, so our system is aware of the names. I'm not sure whether cpanel will like it though when it goes to do name server checks. I'm not sure if it looks at the name, or at the ip of the server being used. If it's the name, this won't work for letting you create new domains. Officially, we don't support any configuration other than the one we list.

That account does not exist. If you had this account in the past, it has been deleted due to extended inactivity. Please check your email for a link to create a replacement account.

Your account has been unarchived and should start working within the next 2 hours.

Then why is his domain and email address very similar to yours? In addition, his email requesting unarchiving was word-for-word identical with the email address changed, and sent within a 3 minute span of each other. I'll unarchive btigroup, whoever owns dsgc will not be able to be unsuspended.

Same user as dsgc. Please see https://www.helionet.org/index/topic/35293-hh653351-account/ You're only allowed one account. Which one do you want to restore?

Our systems indicate that you are the same user as btigroup. You're only allowed one account. Which account do you want to restore?

What was the account's username and what email address did you use?

Unblocked.

Bingo. If I unsuspend this, comp7054 will end up suspended instead. You can't have both.

There's no hard limit for CPU usage. It's a matter of when the load becomes enough to affect other people's websites. When the server starts to slow down, the heaviest users are suspended in order until the server performs normally again. Users on Tommy can actually view their load and how likely they are to get suspended for this. This feature isn't yet on Johnny and Ricky though. Normally we release new stuff on Johnny first, but because Tommy is the most sensitive to load causing suspensions (Ricky and Johnny are more lenient with load, a big reason why they're also slow...), it made more sense to offer it to Tommy users first. Since you're on Tommy, you can view your load here: https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php

You can correct this by changing the file's permissions to 644 in file manager or FTP.

Let see if Krydos can grab the logs for you to help troubleshoot it.