wolstech
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Everything posted by wolstech
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Once your delete finishes, just go to our website and sign up again: https://www.heliohost.org/signup/ Be aware you can't reuse your username unless I change your forum account's name first though. Do you want me to do this?
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Wait for Krydos. CF will not help with MySQL, but then we don't usually have issues with MySQL either. It's always Apache that goes down (because it has to restart for new domains and accounts), and CF will help with Apache so long as the content is not dynamic (e.g. a forum).
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You're not blocked.
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You can try Plain FTP (insecure) on port 21 instead. If speed is your issue though, I'd recommend moving to Tommy or Ricky. Your entire experience would be much faster, Regular FTP is known to work over on those servers, and SFTP is not unusably slow if you need the security.
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The system doesn't support "resetting" accounts. You'll need to delete your account, wait an hour or two for deletion to finish, then sign up again.
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This happens all the time on Johnny. We recommend SFTP because it's actually secure and seems to work more reliably. This is how FileZilla should be configured for Johnny: https://i.imgur.com/U5p0HL9.png Use your cPanel username and password. If you use a different client, your setup should be fairly similar. Use the host and port shown.
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I'll escalate this for you just because I've never had someone ask for two accounts with the intended purpose being downtime mitigation. We usually recommend CloudFlare for this purpose.
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Unblocked. It got blocked during our effort to mitigate a DoS that came from the same range of addresses. It was nothing you did.
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You can't do this because you're actually violating our terms of service by having two accounts without permission. Please delete one of the two accounts instead or provide a reason why you think you need two accounts. If you are unaware, you can host more than one website on a single account by using the add on domain feature. Please note that disk space is NOT a valid reason for two accounts. I would recommend keeping the tommy account. If one of the accounts is not deleted within 24 hours, both will be suspended until you decide which one you want to keep.
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Unblocked.
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What happens if you try to create the directory mentioned in the error manually? If it lets you create it, give it 755 permissions, then try creating the addon domain again. Johnny is known for weird domain creation errors, but this is a new one for me.
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This support request is being escalated to our root admin.
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[Solved] Incorrect Disk Usage Showing Up For Mysql
wolstech replied to sharmijj's topic in Customer Service
Insecure login being required is usually a result of your network blocking port 2083. If it only happens in Opera, try logging using https://tommy.heliohost.org:2083/ instead. -
This support request is being escalated to our root admin.
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The execution time is intentionally limited to control resources. A script should never need 2 minutes to run anyway. If it does, you'll likely get suspended for high load. I'd recommend breaking the script up into smaller segments and calling them one after the other with a small delay in between them so you spread the work out. This will help us not overload our servers, and help you avoid the frustration of a load suspension. As for max_input_vars...what in the world are you doing that makes you need 3000 input variables? Shove that data in an array, serialize it, then base64 the serialized array and send it as a single POST field. If the 2 minute script is supposed to process that data, save the submitted data in a database table after submission. Then use a javascript on a progress page to call the script with a start/position parameter to process the data in groups of ~50 rows (see mysql LIMIT command) on each execution. You could also use the javascript to give users a pretty display of how its going.
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The error from the yoshibibi account was because you can't park your main domain. The domain you specify during sign up is already attached to your account and does not need to be parked.
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We definitely can't do the space right now, but the bandwidth is not actually something we usually limit. The CPU and RAM usage is what got you suspended. Krydos should be able to tell us what caused it so you can see about reducing its usage until then.
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That's a lot of load. Escalating so we can get you some details on what's going on here.
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[Solved] Remote Mysql Error: Can't Access
wolstech replied to maicol07's topic in Escalated Requests
Did you add your PC's public IP to remote mysql? And as Bailey said, the user needs to be assigned to the database as well. -
Might as well post this since I'm sure someone else will soon enough. Tommy's down, and it appears NS1 is as well. Is this just a DDoS? Doesn't appear to be null route like the past 2 times (no abuse notification, and my dedicated IP is down too)...
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[Solved] Please Help : Can Not Access Postgresql Remotely
wolstech replied to hadinih's topic in Escalated Requests
Yes it can be set for any IP. Krydos is the one who handles these requests, so he'll turn it on when he sees your post. -
[Solved] Please Help : Can Not Access Postgresql Remotely
wolstech replied to hadinih's topic in Escalated Requests
It's not really a problem. We intentionally disabled remote access to enhance security. What IP addresses need access to it? Escalating so this can be turned on for you -
That sort of thing cant be run here since we dont allow custom inbound ports. Youre going to need a vps for that most likely. Most regular hosts wont allow a custom server to run.
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He started this topic before that account was created, so that can't be it. The post was started at 5:54PM EST, the account was created at 7:02PM EST. He must have had an account on Johnny or something that he wanted to get rid of. That appears to be gone.
