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Everything posted by wolstech
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[Solved] "Backed up" milano would like to make a comeback on Tommy
wolstech replied to milano's topic in Escalated Requests
Something on your account is still sending mail even after I cancelled your existing one in the exim queue. Krydos can identify the source of the mail. -
[Solved] "Backed up" milano would like to make a comeback on Tommy
wolstech replied to milano's topic in Escalated Requests
The mail queue on Tommy has been purged and milano has been unsuspended again. -
[Solved] "Backed up" milano would like to make a comeback on Tommy
wolstech replied to milano's topic in Escalated Requests
Or isn't it? Keeps showing suspended (though I haven't sent any more than the initial 3 mails of course - can't rule out you did queue one of course)... It doesn't matter how you send them or break them up, each recipient counts as one email. Sending 50 emails each with one recipient, or one email with 50 recipients, or 2 emails each with 25 recipients...all would use your allotment of 50/day up. This change was made early this year after a phisher discovered 1 email with 200 recipients was only counted as one email... -
[Solved] "Backed up" milano would like to make a comeback on Tommy
wolstech replied to milano's topic in Escalated Requests
It got suspended for exactly that...the system thought you were sending spam because you sent too many emails. The limit is 50/day. Unsuspended. -
[Solved] "Backed up" milano would like to make a comeback on Tommy
wolstech replied to milano's topic in Escalated Requests
That's because it got lost in the storm of requests we had. An invite has been sent for a replacement account. It should arrive at the email address associated with your forum profile. -
Your forum username can be changed, what do you want it to be?
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If you're using outlook, others have reported getting things working by selecting "Log onto incoming mail server first". And no, port 465 does not accept connections for me either when I tried. Port 587 should support STARTTLS though. I have no idea why that gives a 554 when you used it in your original post.
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Krydos has to verify this since it was through the Gofundme. Once he verifies it, you’ll see the double space
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AUTH PLAIN show now be offered again. The newer cpanel versions turn on the require ssl for smtp option by default (google shows that versions before 71 had this off by default, old tommy had 66...) I don't recommend using it for obvious reasons though. It's a security issue, and to be honest, I'd actually prefer to have the require ssl enabled. I have no idea why STARTTLS doesn't work for you. What are you using for a mail client? 220-tommy.heliohost.org ESMTP Exim 4.92 #2 Sun, 13 Oct 2019 13:10:39 +0000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. EHLO nickcomp 250-tommy.heliohost.org Hello c-69-139-94-22.hsd1.pa.comcast.net [69.139.94.22] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250-HELP
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Done. You should now be able to log in and your website should start working within 2 hours.
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Unarchiving...
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Invite sent for replacement account.
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The website can be buggy at times. If it gives you trouble, log in here instead: https://tommy.heliohost.org:2083/ (make sure you don't have anything after the / ). Use itc as the username, not your email address.
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#1: You upload it. #2: Backups of your old account are here. You'll need to download all of the files there and manually restore everything: https://heliohost.org/backup/ The file named username.tar.gz contains your home folder, and each additional archive will contain a single SQL database. The home folder files can be uploaded via FTP (you only need to upload the public_html files unless you have stuff outside of there you need). The databases can be restored using the MySQL restore option on the backup page of cPanel to upload the .sql files. You'll need to recreate your database users and assign them to databases. Make sure their passwords match the config files for the software they go with. #3: Yes. #4: If you add new domains, the new domains can take a few minutes to start working. File uploads and software should work instantly once they're configured correctly. If it's not, you'll probably see something like a 500 error or a database error from the program. #5: Basically. You're essentially rebuilding it using the data from your old account.
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The domain specified has been cleaned up. Invite sent.
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Krydos needs to verify this since it was donated through GoFundMe. Once he sees this and verifies your donation, you'll see the additional space in your account.
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Note that the maximum storage allowed at this time is 3000MB (achieved by donating to the sparkie fundraiser while already having an existing space upgrade). Donations beyond that will not provide additional space, but can still give you immunity for inactivity at a rate of $1/month.
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[HH#366046] increase storage on recreated Tommy account
wolstech replied to HelioHost's topic in Email Support
I can't check the gofundme one, but since I was able to check the Paypal donation in 2018, Quota has been increased to 3000MB. -
Try changing the password for that database user. Also, check your PhpBB configuration file (probably config.php or similarly named) and verify the password matches whatever you set it to. It's not a cache issue...it's a broken DB connection.
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Also, please keep in mind that the Tommy server currently doesn't offer free signups (though this is temporary).
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He must have, an expired invite would say it's expired, and a working one wouldn't ask. Tommy is not currently accepting free signups through the website.
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You can host the mail wherever. If you're using our name servers, there's an option in cpanel to change the MX records if you want to use an outside mail service. By default, the mail will be delivered to the matching mailbox on your hosting account, provided it exists. If it does not exist, it'll go into the catch-all mailbox if you set it up. If there's no catch all and no matching mailbox, the mail will be refused.
