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Everything posted by wolstech
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I'm not sure what you're asking. The PHP mail() function is enabled and does not require any credentials to use.
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[Solved] Move Account Request - Customer Service - HelioNet
wolstech replied to al3arbe1's topic in Customer Service
Welp, that's the first time I've gotten a crypto donation for a Tommy account I just confirmed that we did receive the coins from you and they're worth $1.01 right now Moving... -
[Solved] Delete account in order to create it with different server.
wolstech replied to danyfarr's topic in Customer Service
The account danyfar2 was still pending creation and has been cancelled. You should be able to sign up again now. -
Your account has been moved to Tommy and has had its quota increased to 2000MB. Moving this to escalated so Mono can be installed for you.
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Johnny's been too overloaded the past few hours for me to move this for you. Krydos has to do the Mono installation. You donated $5...technically it should be $6 for the extra space ($1 for the server move, $5 for space), but I'll give it to you once I can get this account moved. Moving...
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That's what I and several clients whose sites I host all do. Gmail in some cases does need you to check spam and "Not spam" the messages the first few times, but after that it'll deliver them to your inbox without issue.
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Unblocked. It was for failed SFTP logins. Check the username and password in your FTP client.
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As you've discovered, that message means we're banne by Microsoft. We are no longer working on this issue since Microsoft responded saying they will not unban us. Whether they ever decide to down the road is something only they know. For now, the dedicated IP omarion4 mentions is the only solution to that message. Note that the $12 is a yearly cost, not a one time purchase. Our provider charges us $1/month for an IP address.
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Let's see what Krydos says about this. You're the first I know of to need this. Most of our users likely don't even know what DKIM is...
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The website can take several hours to unsuspend sometimes. If it's still suspended in 6 hours, let me know and I'll have Krydos manually unsuspend it.
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This account doesn't exist, so there's nothing to remove. Are you able to sign in or reset your password using this link and your new account's information? https://johnny.heliohost.org:2083/
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It's not blocked...
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I didn't see the title earlier when I responded, my apologies. I answered with the generic donation response, which is inaccurate for what you need. We don't offer a way to get more space at this time. Why do you need it anyway? 99.9% of people can fit their content on our service. Usually people needing more space are hosting a bunch of pictures and videos. You can host that content elsewhere and link to them instead. I run 5 websites plus HelioMine's backend off one account and have 700MB free... That $1 donation is only good for moving you to Tommy or getting an invite for tommy. I'll pass this to Krydos, he may be willing to fulfill it though since it was my mistake, but we generally don't offer what you're asking for.
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Please clear your cache again. It works fine for me.
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Can you use the username instead of the email address to log in? What are the usernames of the accounts in question?
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Custom domains redirects me to "Account Queued" all the time
wolstech replied to lucasbos's topic in Customer Service
No they won't. Only people who visited while it was queued would need to do it. -
The minimum for a donation is $1, and can be sent as often as you wish. No monthly donation is required to keep an account.
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Custom domains redirects me to "Account Queued" all the time
wolstech replied to lucasbos's topic in Customer Service
It varies by browser. If you use Google Chrome, press CTRL+SHIFT+DELETE with Chrome open, select "All Time" and "Cached Images and Files" and "Cookies", then clear it. -
Custom domains redirects me to "Account Queued" all the time
wolstech replied to lucasbos's topic in Customer Service
Please clear your cache. Its redirecting in a loop for me, which means the software on your site is broken. CGI-SYS is a special system folder that's shared by the system. It contains generic pages like the queued and suspended page that don't belong to any one account. It's accessible from all domains, and the files within do not appear in your account. Also, what do you plan to use the domain for? The contents of your account suggest you might be planning to run a likebot or follower bot (which are against our TOS). -
[Solved] Suspended: hh_snowmast
wolstech replied to snowmast's topic in Suspended and Queued Accounts
You were suspended for sending too many emails. The limit is 50/day. Unsuspended. -
[Solved] Queued: omarion64@gmail.com
wolstech replied to omarion4's topic in Suspended and Queued Accounts
Johnny is currently backlogged due to overloading. Johnny is typically our slowest server, with the worst uptime, highest load, and is also crash-prone due to said load, so someone coming from Tommy will find it nearly unusable in comparison. It is not suitable for production websites and is meant for experimentation where uptime is not a concern. Your experience is normal. Only Tommy does things in minutes. The speed is the major reason we have restrictions on new accounts there. If we allowed more, it would quickly become another Johnny. -
Yep, that's what most people are getting. We did get a response from MS, but their response was that we did not qualify to be unblocked because we continue to be a large source of spam and phishing email. You'll need to purchase a dedicated IP if you want to be able to email Microsoft's users. They're the only one that's extremely stubborn like this. Yahoo is hit or miss, but should work if your recipient white-lists the sending address. AOL and Gmail do accept our email, however you need to be careful especially with the AOL addresses. Their filter is very sensitive and also rather abuse-report-happy. If your email looks too much like spam, they send us a report and we suspend you for spam. Gmail just delivers the message to the spam bin when appropriate without telling us.
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That site is working properly. Are you still having this issue?