wolstech

Unarchived.

Can you please send us links to the referenced images (our support email system does not accept emails with attachments)?

All servers are on 9.2.24 because cPanel does not support anything newer.

That domain has been released from the banned account costcowh.

Also, looking at your account, I would advise changing your contact email address. You should NEVER host the contact email address on the account itself. In the event you forget your password, the server crashes, or anything else occurs that requires we send you an email, a self-hosted contact email means you won't be able to recover your account and will lose your data.

You can't manually install a self-signed certificate (which is what you have there) because the server can't validate them. You could go through the hoops of making a CA bundle so the server would accept it, but doing so is completely pointless because no matter what you do and whether or not you get it to install, everyone who visits your site will get a security warning with that certificate anyway. My recommendation is enable AutoSSL on your domains and let the server get you a real certificate from Comodo/Sectigo.

Um...that link points to this topic.

Certificate is not issued by a certificate authority. You don't get free ssl certificates if you signed up on Johnny, so you would need to manually get and install ssl certificates using a method like this: https://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_Certificate The other servers will get you a proper certificate in a few hours on their own.

We've raised limits before, but never that much. Also, because of a history of email abuse here, and the fact that abusive emails can get the entire server blacklisted for spam, our policy is to suspend users if we receive a single spam report for their account. I would suggest finding a different host for mass emails if you need more than a few hundred per day. If you can make do with a few hundred per day and wish to apply for a limit increase, please provide an example email, and also explain where you'll be getting the email addresses from and how your users can unsubscribe.

Could be a load spike, but most likely a problem with Wordpress. The best advice for fixing Wordpress is...don't use Wordpress. Just about every other CMS in existence is better. WP is horribly coded, inefficient, insecure, and notorious for causing high load as well as getting hacked. If you really insist on using it, start by removing all your plugins and see if the problems subside. Tommy does have load spikes on occasion too: http://heliohost.grd.net.pl/monitor/ They're nowhere near as bad as the other servers, but they do happen.

Yes. In fact, you have to. The system won't let you add it otherwise. They need to be set to ns1.heliohost.org and ns2.heliohost.org

Krydos will be the one to answer this. It depends if the VPS slot got deleted/resold most likely. If it hasn't been, you'd simply set up a new recurring payment and he can just boot the existing VPS. I'm working on unarchiving this and will deal with the redirect issue when its done. As for the redirect, it's pointing there because the IP it resolves to was pointed to 64.62.214.2. In order for it to point to your Tommy account, it should've been 65.19.143.6. You need to change your name servers to get the domain working again: https://bybyron.net/php/tools/dns_records.php?domain=efservers.online&rec=NS (please set them to ns1.heliohost.org and ns2.heliohost.org).

Or aliases if it's supposed to show the same content as the main domain. He needs to set that domain's name servers on freenom's site first though.

That's because the domain groovetunez.ga doesn't actually exist. You can't have an email address at a non-existent domain. https://bybyron.net/php/tools/dns_records.php?domain=groovetunez.ga&rec=ALL There's no DNS records and you get an NXDOMAIN querying it. Visit in your browser and you get an error. Did you actually register that domain? If so, it appears that it's misconfigured, or Freenom cancelled it on you (quite typical of them...they're notorious for this sort of crap).

The domain for tpog2 has been changed to tpog.heliohost.org. It may take a few hours to start working.

@sohamb03: We can just merge forum accounts, no need to delete them. Also, if he signs up using the same email that's on the tpog forum account, it should let him use tpog for his cpanel username and just link the forum account vs. make a new one.

I just increased your space using the given donation (4487-1375-9599-1930). Please let us know if you need anything else.

Moved. Thank you for the donation.

Unblocked. It may take up to 10 minutes to be effective. If you use https://heliohost.org/login/ to access cpanel, this won't happen.

The user responsible has been banned for phishing. Thank you for reporting this.

It depends on version, but is generally no longer than 60 seconds to help control load. WP is one of the few things that doesn't run well here, and it's mostly due to WP being very poorly designed (seriously, it's a pile of ugly patchwork code from the early 00s that they keep fixing over and over again, it's well overdue for a rewrite). Literally any other CMS will work better, be faster, and is more secure than WP. We have tons of users running Joomla, and I know of a few drupal and ghost installs as well.

WP can run on several versions of PHP. If you haven't set one, it's probably using the server default (7.2 I believe). Be aware that WP usually ends up getting people suspended for load because it's terribly inefficient and poorly written. That's made even worse with plugins (Woocommerce and wordfence are especially bad), and WP often ends up hacked too (hacked installs can lead to a ban if the hacker does something illegal like set up phishing). We usually recommend not using WP because it's the leading cause of accidental suspension here. I'll see if Krydos can increase the file size limit for you.

That doesn't matter since it changes a lot (whenever someone asks for an upload size increase...). You should install the software using the latest version it supports, then tell us the version it uses. Most programs will have a minimum requirement. Also, many PHP 5.x programs will not run on 7.x.

IP unblocked. Also, try resetting your password here: https://tommy.heliohost.org:2083/resetpass?start=1 The one on our website fails more often than not these days due to server load.

Pretty much the above. When you request a VPS through the website, you'll receive an email within a day or so from Krydos with more information and steps to take. We're also usually able to help users configure the VPS since many have never built a web server before. To cancel, simply post on the forums requesting to cancel. After that, you can simply cancel your recurring paypal payment. When we see the request, we'll turn off your VPS, and it'll eventually be deleted so we can resell the space. Before cancelling, please back up any data you wish to keep. You can also cancel via email (either via general support, or by replying to the email chain you'll have from when you were setting it up), or by speaking to Krydos on Discord.