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Everything posted by wolstech
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[Inactive] Suspended: maen1
wolstech replied to musicanueva's topic in Suspended and Queued Accounts
You're suspended for creating two accounts. You're only allowed one. Which one do you want to keep? You mentioned maen1 in your post, but the domain you list is on maen2. Also, if you want to host more than one domain, you can use the alias and addon domain functions in cpanel to host them all on one account. -
Does this link work for you? http://portquiz.net:3306/ (Do you see a website, or get an error message?)
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Can you try connecting using an SQL client (e.g. the mysql command line tools) and see if it that works? We've had issues in the past with Java talking to mysql (usually the error is too many connections though).
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Krydos needs to do both of these.
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That account does not exist. The only way it can be deleted is if someone requested it be deleted, so odds are someone knew your password and delete it for you (we had a guy with a malware problem recently who lost like 5 accounts that way) If you were a donor, please post your transaction ID and I can resend the invite. A free account obtained at midnight cannot be replaced since we don't have any proof it ever existed (you'll need to sign up again at midnight).
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That's caused by your browser not processing the javascript on the page for some reason. That button is supposed to light up when you type your username in the box. Manually unsuspended.
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[Solved] Domain error: A DNS entry already exists.
wolstech replied to francodn's topic in Escalated Requests
Try adding the domain as an alias instead. The main domain and any Aliases you add will all be functionally identical. -
[Solved] Domain error: A DNS entry already exists.
wolstech replied to francodn's topic in Escalated Requests
The domain sitedofranco.com should now be available for you to add to your account. -
[Solved] Domain error: A DNS entry already exists.
wolstech replied to francodn's topic in Escalated Requests
That domain is attached to an account that was involved in a recent attempted domain theft. Someone basically swept our name servers for every domain pointed to us that wasn't owned by an account, then added it to their account (usually, these accounts are later used to serve ads or illegal content). Let me get it cleaned up for you... -
Heliohost subdomains are banned by Facebook. If I had to guess, it’s probably for phishing considering we regularly remove tons of phishing sites, and the majority of them use either our free subdomains or freenom domains (which are also banned by major social media...I know Reddit flags my posts as spam if I include a freenom domain in it). A site on our service can be shared if you're using your own domain though.
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Our servers do not support http/2.0 at the moment. Considering the majority of servers on the internet still use 1.1 anyway, it’s safe to simply ignore this one for the time being.
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We offer that to users on Ricky and tommy, but not to Johnny users. Accounts on Johnny have to manually deal with those renewals every 90 days.
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Unarchived.
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Unarchived.
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Unarchived.
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Your username is actually anandra3. Unarchiving...
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[Solved] Account Status | archived due to inactivity
wolstech replied to wape's topic in Customer Service
Unarchived. -
The domain fauzi.me has been cleaned up. However, please be aware that the domain cannot be added to your account until CloudFlare is removed and the name servers are changed to ns1.heliohost.org and ns2.heliohost.org.
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Unblocked. Also, if you use https://heliohost.org/login/ this won't happen to you
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[Solved] Suspended: hh_bruno4me
wolstech replied to bruno4me's topic in Suspended and Queued Accounts
We don't track access to content, so we have no way of knowing whether it was being accessed or not (not that it matters...we aren't going to let someone get ripped off before we take action). As for how we find it, it's a combination of custom anti-phishing technology and abuse reports received from major anti-phishing vendors. We ban accounts in response to those findings because we're required to do so by law and the terms of the contract with our provider. If we don't ban these sites when reported, we can be put out of business by our provider and/or sued for condoning illegal activity. As for "educational" use, you're welcome to use our services for that, but you must NOT host anything that can be mistaken for a major company. That means you're welcome to create a logon form, but you're not welcome to claim it's Amazon or some other website's logon form. An invite for a new account has been sent to you. -
This account has been moved to Tommy, however the database unicenta_doli393 failed to transfer because MySQL stopped responding during the restore. The database can be manually restored using cPanel and PhpMyAdmin using the .sql files found in the cpmove_failed_mysql_dbs folder inside your home folder. Warning (“MysqlBase::_create_db_and_import_as_newuser_from_mysql_dbfile”, line 689): Failed to remove empty DB “unicenta_doli393”: (XID x643ew) The system received an error from the “MySQL” database “mysql”: 2006 (MySQL server has gone away) [ 45760][RESTORE:1 ][A:unicenta ]: Warning (“DBBase::save_databases_in_homedir”, line 157): The system has saved the database archive data in the directory “/home/unicenta/cpmove_failed_mysql_dbs.1582245201”. You may use this directory’s contents to restore your data manually. [ 45760][RESTORE:1 ][A:unicenta ]: Warning (“Mysql::_restore_databases_and_map_them_to_cpuser”, line 209): The system failed to reinstall the MySQL database “unicenta_doli393” as “unicenta_doli393” because of an error: The MySQL server reported an error (MySQL server has gone away) in response to this request: /*!40101 SET character_set_client = @saved_cs_client */ at /usr/local/cpanel/Whostmgr/Transfers/SystemsBase/MysqlBase.pm line 313, <$_[...]> line 6945. [ 45760][RESTORE:1 ][A:unicenta ]: Skipped item (“AccountRestoration::_run_restore_system_module”, line 474): The “Mysql” restore module failed because of an error: (XID mt472j) The system received an error from the “MySQL” database “mysql”: 2006 (MySQL server has gone away) [ 45760][RESTORE:1 ][A:unicenta ]: at /usr/local/cpanel/Cpanel/DBI.pm line 200.
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6E811622PV726333U Moving.
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IP unblocked. That should take effect in a few minutes. I can't move your account at the moment though because I'm on mobile. I'll do that when I get to a PC if another admin doesn't do it first.
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[Solved] Suspended: hh_bruno4me
wolstech replied to bruno4me's topic in Suspended and Queued Accounts
It's banned for phishing because a fake Amazon login page was hosted on the account (specifically on one of the marketsquare domains). HelioHost does not tolerate Phishing activity of any kind, and permanently bans any user account that engages in such activity. EDIT: Just realized you have two accounts too. Not only does having two accounts violate our terms of service on its own, the account also has 4 Amazon domains attached to it (though no content uploaded yet). If I had to guess that one will eventually go phishing too and is now also banned.
