wolstech

He tried those already from his post...the admin tools failed as well. I forced it to change in WHM. Please check the email account associated with the account for an email containing your new password.

It was changed in one system but not the other. Even more interestingly, when I changed your main domain to something else and back to force it to try again, it changed to the other thing I entered, but then failed to change to the .us like it should. I manually changed it in WHM since the script and admin tools couldn't set it for some reason. Your account is now actually assigned the domain blueyeskeleton.heliohost.us... It should start working shortly.

Ack, I somehow missed that, yeah he need to delete it still. He keeps wanting to use the wp backup functions but those are well known for load, and there’s nothing you can do there that can’t be done in cPanel with a file archive and database dump...

Not sure why Krydos hasn't looked at this yet.

The shared hosting only allows one WAR file per account. You would need to purchase a VPS to do this.

Gmail is especially sensitive to that. If an email is sent to a gmail box, the sender must have at least SPF enabled, or the mail simply gets deleted. The sender usually gets an email saying it was refused because of lack of spf/dkim, but with mail() it's quite possible that's going to a noreply address....

Also, a lot of people use WP because "WP is popular so it must be good". Remember: Popularity is not an indication of quality... In fact, the opposite tends to be true more often than not (the more popular it is, the more buggy/bloated/etc. it is)...insomuch that I'd be willing to say that the popularity of the product is a direct cause of its poor code quality: As the product becomes popular, the developer is pressured into cramming more crap into it and rushing it out the door faster to keep the user base growing, leading to things like Wordpress that suffer from horrendous code quality, a substantial amount of feature bloat, and the performance issues that go with.

This one was a mistake on my part (was accidentally included when I was manually processing a bunch of likely-phishing sites from Nigeria as Suspicious the other day...your account does not fit the profile used to suspend them and shouldn't have been included). Unsuspended.

It sounds like you're looking for the clone URL so you can clone your repo on to your PC...that function isn't available here because it requires shell access, which we don't offer on our shared hosting. It's a known limitation of cPanel

Unarchived.

It's actually on ricky. Unarchiving...

Unarchived.

The limit is 50 per day. The mail counter hasn't reset yet, so you'll have to wait until midnight UTC before it can be unsuspended.

What mail settings are you using? On our servers, you should be using php mail() in most cases. Also, do you have the From or To address of the mail you're sending? I need an example email to check the logs.

Unauthorized...assuming that's the HTTP status code, 401, that is going to mean that the server is refusing the request because you're not sending valid credentials. It's basically the response an HTTP request gets when the request requires authentication of some type and you either didn't supply or supplied an invalid username/password/api key/etc.

Yeah, Krydos needs to set that. What is the domain name that the IP should resolve to?

WooCommerce and wordfence are the two heaviest and most suspension prone plugins we see. If you're using that, the only way you're going to fix it without buying a VPS is to find entirely different (non-Wordpress-based) software. Also, classicpress is a replacement for WP. It's not supposed to work with 5.x. It's supposed to replace 5.x entirely. It's basically a long term support version of 4.9 maintained by a third party group. Their primary focus is eliminating the major redesign and bloat of 5.x, while maintaining security updates and compatibility with 4.x series stuff.

It didn't unsuspend because the mail counter hadn't reset when you first asked, try it now.

It doesn't work on WP 5.x. You need to either downgrade WP back to 4.9, or switch to something like ClassicPress (a de-bloated and security enhanced 4.9 fork). If you find a plugin like this that works on 5.x, we'd love to hear about it

@Luigi: It was moved back to Tommy. His username is the same as the forum. The account is indeed not working right, and I don't see any reason why...

Please keep in mind that you need to install ClassicPress as well to make the installation compatible if you're using 5.x. The plugin only natively works up through 4.9

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

Yes it is. If they use too much memory, move to Johnny, and still need too much over there (the limits over there are more lax than Tommy), it means the software they're running is too heavy for our free services. There are very few applications that experience this problem. WP just happens to be the most common of them. We usually recommend a VPS in those cases so they can have a server to themselves. Even the $4/month cheapest VPS we offer will run WP far better than our free service, and it can't get suspended since you have an entire server to yourself. To give an idea, the top five causes of load suspensions and issues here are these: Running Wordpress."Hug of death" (site suddenly gets tons of traffic due to something like being posted on reddit...)Running poorly written or broken code such as scripts that get stuck in infinite loops (this one usually causes CPU issues too).Running a video conversion/download site (or anything else that uses ffmpeg).Running a proxy.

Krydos can help you with that. The best way to get support for a VPS is to reply to the email you received with the login information. Krydos is the one who provides VPS support.

Wordfence is one of the worst offenders in terms of making WP too heavy (woocommerce is probably the other bad one we see most). My first recommendation beyond just dropping WP entirely would be to uninstall wordfence.