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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. I’m not buying your “little brother” story, especially since the email address used on the account was one that belongs to your previous banned accounts, and the domain is in line with your others. Because of your repeated violations of the terms of service, we’ve chosen not to serve you any longer. You can take your domain to a different hosting company by changing your name servers at your registrar.
  2. It has to be unarchived before you can log in...I can't do it at the moment due to being on mobile. I'll do it shortly when I'm at a PC.
  3. It was suspended because the system thinks you have more than one account. You're only allowed one account. Which account do you want to keep?
  4. I can't open the picture, it gives me a hotlinking error.
  5. He tried those already from his post...the admin tools failed as well. I forced it to change in WHM. Please check the email account associated with the account for an email containing your new password.
  6. It was changed in one system but not the other. Even more interestingly, when I changed your main domain to something else and back to force it to try again, it changed to the other thing I entered, but then failed to change to the .us like it should. I manually changed it in WHM since the script and admin tools couldn't set it for some reason. Your account is now actually assigned the domain blueyeskeleton.heliohost.us... It should start working shortly.
  7. Ack, I somehow missed that, yeah he need to delete it still. He keeps wanting to use the wp backup functions but those are well known for load, and there’s nothing you can do there that can’t be done in cPanel with a file archive and database dump...
  8. Not sure why Krydos hasn't looked at this yet.
  9. The shared hosting only allows one WAR file per account. You would need to purchase a VPS to do this.
  10. Gmail is especially sensitive to that. If an email is sent to a gmail box, the sender must have at least SPF enabled, or the mail simply gets deleted. The sender usually gets an email saying it was refused because of lack of spf/dkim, but with mail() it's quite possible that's going to a noreply address....
  11. Also, a lot of people use WP because "WP is popular so it must be good". Remember: Popularity is not an indication of quality... In fact, the opposite tends to be true more often than not (the more popular it is, the more buggy/bloated/etc. it is)...insomuch that I'd be willing to say that the popularity of the product is a direct cause of its poor code quality: As the product becomes popular, the developer is pressured into cramming more crap into it and rushing it out the door faster to keep the user base growing, leading to things like Wordpress that suffer from horrendous code quality, a substantial amount of feature bloat, and the performance issues that go with.
  12. This one was a mistake on my part (was accidentally included when I was manually processing a bunch of likely-phishing sites from Nigeria as Suspicious the other day...your account does not fit the profile used to suspend them and shouldn't have been included). Unsuspended.
  13. It sounds like you're looking for the clone URL so you can clone your repo on to your PC...that function isn't available here because it requires shell access, which we don't offer on our shared hosting. It's a known limitation of cPanel
  14. It's actually on ricky. Unarchiving...
  15. The limit is 50 per day. The mail counter hasn't reset yet, so you'll have to wait until midnight UTC before it can be unsuspended.
  16. What mail settings are you using? On our servers, you should be using php mail() in most cases. Also, do you have the From or To address of the mail you're sending? I need an example email to check the logs.
  17. Unauthorized...assuming that's the HTTP status code, 401, that is going to mean that the server is refusing the request because you're not sending valid credentials. It's basically the response an HTTP request gets when the request requires authentication of some type and you either didn't supply or supplied an invalid username/password/api key/etc.
  18. Yeah, Krydos needs to set that. What is the domain name that the IP should resolve to?
  19. WooCommerce and wordfence are the two heaviest and most suspension prone plugins we see. If you're using that, the only way you're going to fix it without buying a VPS is to find entirely different (non-Wordpress-based) software. Also, classicpress is a replacement for WP. It's not supposed to work with 5.x. It's supposed to replace 5.x entirely. It's basically a long term support version of 4.9 maintained by a third party group. Their primary focus is eliminating the major redesign and bloat of 5.x, while maintaining security updates and compatibility with 4.x series stuff.
  20. It didn't unsuspend because the mail counter hadn't reset when you first asked, try it now.
  21. It doesn't work on WP 5.x. You need to either downgrade WP back to 4.9, or switch to something like ClassicPress (a de-bloated and security enhanced 4.9 fork). If you find a plugin like this that works on 5.x, we'd love to hear about it
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