wolstech

Accounts cannot be restored at this time since our cpanel licenses have been revoked. Please refer to https://www.helionet.org/index/forum/1-news/ for more information. A backup should exist for this account since it was archived, however it will need to be manually added so you can download it. Escalating this to Krydos for you so he can add the backup in case you want it.

cPanel Accounts can no longer be restored as we no longer have a license for the cpanel software. We think the accounts will migrate to the replacement software (Plesk) automatically, but we're still working the details out on that. I did unsuspend you, but that won't fix access to your account, just make the site live again until the server goes down for rebuild. In the meantime, a backup is available from https://heliohost.org/backup/ if you want to download your data. Please see the recent topics in https://www.helionet.org/index/forum/1-news/ for more information.

What is the username of the account?

Sounds like the DNS server on Hestia isn't working properly for some reason. I don't know enough about Hestia to troubleshoot that unfortunately CF will work fine as a substitute though as long as you make your DNS changes there.

Glad to hear you got everything working! Yeah, a VPS can be quite a bit of work to get running correctly (and as you said, you'll learn a lot about managing a linux server in the process), but once working, it can mostly just sit there and do its thing.

Escalating this to Krydos so he can find your payment and get this set up for you. Did you pay through the heliohost.org/vps/ form? If so, he also got an email with the request. You'll typically receive credentials by email at the address on your paypal account.

Weird...the account is showing as active, but there is no backup for phantomg. Krydos will need to look at this.

Agreed, probably just disguised advertising...

Your email can be found in your backup. Krydos explained to someone else how to get mail from a backup here:

.NET requires Windows, so no it won't run on Tommy (which is linux). We do have a Windows server (Lily) which we hope to also have running Plesk at some point and which should support ASP.NET, though having started to dig into it, that I'm not sure it's as feasible as Krydos thinks it is (as I discovered through research, Plesk apparently "cheats" in a lot of ways when run on Windows...). EDIT: No we don't accept cash app. We accept paypal, skrill, and various forms of cryptocurrency. See https://heliohost.org/donate/

Thanks! Also, for those who do need features not on our free shared host offerings (like shell access or the ability to run custom apps like a game server), our paid VPS offering starts at only $4/month too, much cheaper than GoDaddy, whose closest comparable VPS is almost $20/month. We're planning to upgrade our servers in the near future too with additional capacity, and down the road after this cP/Plesk fiasco blows over we hope to offer an ultra-low-cost paid non-VPS option as well.

It takes up to 48 hours for DNS changes to take effect across the whole internet. Most people see it within a few hours though.

What @infantex said is exactly how its done by pretty much all. For example, even heliohost.org itself works like that (where the name server ns1.heliohost.org is a subdomain of the domain being configured). The IP address of a valid name server for the domain is needed at the registrar ]when the NS points to a subdomain, just so DNS has an idea where to start looking. These records are known as a "glue record", and internally are just a plain A record. If you're curious about the logic behind it and why you need to set up your DNS this way when you host your own name server on your VPS: https://ns1.com/blog/glue-records-and-dedicated-dns

Unsuspended. Please keep in mind though that we no longer have a license for cPanel, so the control panel and email services no longer function on any of our servers (please read the News section for more info on this issue). At some point the server will be rebuilt with Plesk, but in the meantime, you can access your files via FTP if needed. For Johnny users, the server rebuild is expected to take several months as both Tommy and Ricky will go first.

cPanel has gone away due to our licenses being revoked. We're currently in the middle of migrating to Plesk instead. https://www.helionet.org/index/topic/44324-so-long-and-thanks-for-all-the-fish/ https://www.helionet.org/index/topic/44330-new-partnership-with-plesk/

Considering all of us here are heavily anti-Wordpress, I doubt that will happen. If anything, we'd probably fix it by banning it.

I figured it wasn't everyone, but yeah large sums of money is always dubious in email. In my case I didn't get the email for rax2 (Comcast address) but I got it for rax (gmail).

It's a Hotmail account, and you're the third person to report that Hotmail didn't deliver these emails...I suspect they're rejecting them as spam before they even make it into the spam bin. They've been known to do this with other email from our servers in the past, so I wouldn't be surprised if this is the cause. If hotmail is affected, odds are outlook.com and msn.com are also affected, as they're all the same service internally (all are Microsoft). AOL is also infamous for its overaggressive spam filter, but they're not related...

My guess is apache considering it's basically the industry standard and also what we've been using for 15 years. Nginx has a decent list of compatibility issues and limitations (e.g. .htaccess support). The exception to that is Lily, which will run IIS for its asp support. (I'm actually very leery of building a plesk-based Lily considering the very strange IIS configurations I needed for some stuff, such as a classic (non .net) asp site from 2002, and an asp.net application that spawns and runs a custom daemon).

You should be able to use imap to connect the email to gmail. POP3 is obsolete (IMAP was its replacement), and a quick Google suggests that Hestia doesn't support it. As for SSL missing, STARTTLS is basically another name for SMTP over TLS/SSL. The difference in name lies in a single command used during session setup. My experience is that starttls is more common than a straight TLS connection for SMTP. Functionally, once connected they're identical in terms of security after the first command is sent. Strict transport security and domain SSL is unrelated to email.

Because none of them are even remotely feature complete, robust, or supported well enough to do what we need to do. Most of the open source products are more for people running a small server for themself and their friends, or for a single organization that needs to host a bunch of sites.

Yes. Create an A record called ns1 with your VPS IP. It shouldn't actually be necessary since the glue record exists at your registrar (that's that field where you put the IP was for), but it's proper form for a name server to be aware of all valid subdomains for a domain it is authoritative for (that includes it being aware of itself). Also, yes you should remove any records pointing to HH's name servers since you're running your own on your VPS.

You need to set a single NS record at your registrar pointed to your VPS's IP, and remove the HelioHost NS records. This will cause devices visiting your domain to ask your VPS for the DNS information (it'll respond saying the site is on the same IP). Your VPS is configured correctly. If I do an nslookup and use your VPS as the name server manually, it resolves: > zaldivar.mx 65.19.141.197 Server: [65.19.141.197] Address: 65.19.141.197 Name: zaldivar.mx Address: 65.19.141.197

My tommy account is under a comcast address and the email for that went to spam as well...

Krydos has to do this. I'll escalate this, but usually you also can just reply to the VPS email for support once you get the credentials.