wolstech

This can't be unarchived because Johnny's MySQL is down again at the moment. We'll try again later.

We'll try again later. Johnny's MySQL is down again... root@johnny [~]# ./unarchive ethansua It looks like you are trying to restore a backup for the user “ethansua”. cPanel restorepkg version: 2.3 Restricted: no Allow Reseller Privileges: no Searching for “ethansua”’s account archive … The system will attempt to restore the archive file “/home/cpmove-ethansua.tar.gz”. The “MySQL/MariaDB” server is currently unavailable because of an error: The system failed to connect to the “MySQL” database “mysql” because of an error: CR_CONNECTION_ERROR (Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111))Failure! root@johnny [~]#

See https://www.helionet.org/index/topic/43457-inactive-account-cant-reset-password/

You didn't wait long enough most likely. Account renewals don't work instantly if the server load is up, and you can't log in or reset the password successfully until the renewal actually completes. I unsuspended it for you. Try logging in again now. If it still doesn't work, try resetting the password using this link: https://tommy.heliohost.org:2083/resetpass?start=1

Krydos can get you the logs. In the meantime though, verify the credentials for your database and confirm that the database is working using something else like a php script (if you're on Johnny, mysql had an issue recently though it has since been fixed). Database connection errors are the number one reason deployments fail, and it's usually an access denied error due to invalid credentials.

My issue with this that you immediately suggested another company before we even attempted to fix his issue. 99.9% of all VPS issues are correctable considering the worst case the user needs an OS reinstall or more resources. Most issues are user error, typically configuration problems (uninstalled core components, accidentally blocked their SSH port in their firewall, etc.) or bad code that leaks memory or gets stuck in an infinite loop. There are times where things simply don't work out and users do need to go elsewhere, but a VPS is almost never in that boat. Usually when users are told to go elsewhere, it's because they're on shared hosting and the user has said they don't want a VPS, yet needs something we can't offer on our shared plan (more than 5GB disk space, more CPU/RAM, shell access, exec(), etc.)

Unsuspended.

It says you're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep? (If you aren't aware of any others, we can unsuspend this one for you).

Indeed he did. I was waiting to see him post the bogus "oh it's going to be a small news site" BS that these users usually post. Looks like phish, smells like phish...it's probably phish.

K is likely mad because of how you approached it, not necessarily because you suggested an alternative. We welcome constructive criticism as well as discussion of alternative services and what they do differently/how we can learn from their offering, however directly suggesting someone cancel our services to use a specific one makes it appear as if you are affiliated with them (which can get you treated as a spammer). It's all in the approach We have one. Krydos wrote the core scanner, I wrote some crude extensions and also maintain the definitions for it. This is how we end up with users like this guy: https://www.helionet.org/index/topic/43408-my-account-was-suspended/ We don't talk about the details much in an effort to stop phishers from evading it. I can say it's highly effective at finding phishing websites though, and that guy's account is just screaming "I"M GOING TO PHISH" based on its log. We remove ~95% within 24 hours of upload, the other 5% we miss or are false positives...we usually receive abuse reports or user complaints for them, and they are studied so we can improve detection rates. Also, that VPS issue was not necessarily not a DDoS. Sometimes it's because another VPS malfunctioned (we've seen it happen once or twice, where another user's VPS was serving an application with a resource leak that ran away and bogged the server down, rebooting the runaway VPS restores normal function). Send me a PM. I'm always looking for new ways to catch phishing

Unarchived.

Unsolved since you responded. In 99% of cases we never hear back once we ask since the majority of users in this situation are planning to do something illegal. Can you please explain what you were planning to use this account for? (For others reading this, accounts from countries such as Nigeria are sometimes subject to additional verification because the large majority of our users from these parts of the world use their account for phishing, which is illegal and against our terms of service).

The silence is deafening... (Marking solved under the assumption he had planned to phish).

Yeah, Hetzner has been around for a while, just a standard commercial host. As for automation, that's already under development (in fact, creation of a VPS is fully automated, it's basically a script Krydos feeds IP/hardware/OS choices into and a VPS comes out), we just don't have the payment stuff connected to it. The website has also been rewritten already, and the forum was upgraded too, but it was put on hold due to the Ricky project and an issue associated with the server that was hosting the replacement sites. With Ricky done, I suspect the website, forum, and our paid hosting offering will probably be the next things on our list. VPS automation isn't top of mind since we sell so few compared to users wanting cPanel accounts with better performance. That said, I don't really deal with the inner workings of the servers too much except Lily, so I don't know what Krydos is working on or even how much of the system works, and I've been here 10 years! Krydos develops most of the stuff himself, though the wiki has been a team project by many over the past few years and turned out reasonably well. Most of my time is spent on abuse prevention (improving and maintaining our custom anti-phishing software, abuse cleanup, reports, etc.) and customer support.

It stayed unsuspended it looks like. Marking solved.

Helping out on the forums and discord is probably the best way to help around here. All of us are volunteers and started that way. Users who provide meaningful help and are frequently active are also the ones who are considered for staff positions when we go looking for new moderators and admins. That said, if you have ideas feel free to post about them and we'll be happy to read and comment

You sent too many emails. The limit is 50/day. I'm not sure if the mail counter has reset yet or not...if it hasn't this is going to resuspend itself in a few minutes and we'll need to wait until midnight UTC to unsuspend it. Unsuspended.

We do not support public folders outside of the public_html folder. To fix this, move the folder inside public_html. The folder will be avaliable at gomgo.heliohost.us/MyFolder/ If you want it to be accessible as a subdomain (myfolder.gomgo.heliohost.us), you should add a subdomain in cPanel and select the folder as the document root for it, then wait 2 hours for it to configure.

That path isn’t valid. All document roots and folders MUST be inside public_html, and to access it with that path, you’d also need to make it a subdomain.

Domain on account harshsha has bene changed to viralbag.heliohost.us

What do you want your domain to be?

Krydos has to handle VPS issues.

This account was automatically suspended because it is substantially similar to several others that were recently used for phishing activity. Can you explain?

Unarchived.

Unarchiving...