wolstech

SMTP should be tommy2.heliohost.org on port 25 (plain) or port 465 (secure). I want to say 587 works as well, but not positive on that. The server requires authentication using the email address and the password you use for it. Please keep in mind there is a 50 messages per day limit on sending email (note that each recipient on an email counts as one message, so one email sent to two people counts as 2 emails). Exceeding the limit will result in the mail service being removed from your account for overuse. Also, be aware that SPF and DKIM are not configured by default so many mail providers, notably Gmail, will reject your emails. You should set at least one of these up if you intend to send mail. If you're using our name servers, let us know what domain will be sending mail and we can set it up. If you use external DNS, Plesk provides instructions for DKIM and you can use "v=spf1 a mx ip4:65.19.141.77 ~all" for the SPF record.

Krydos can set this up.

It's because his account is on the backup IP we used to keep it online during the recent DDoS. Tommy's .106 IP does not have reverse DNS configured, so accounts on it cannot send to Gmail. Krydos can fix it.

What domain do you need added?

What is the username of the account? I don't see any accounts recently suspended...

If you're using the Plesk SSL, uncheck the option for wildcard certificates and run it again. It'll install without any DNS verification at all. We don't support wildcard certificates at the moment, and most users don't need them anyway.

I see a working WP installation at that domain. Please clear your cache. It may also help to use a different browser.

Added. It may take up to 2 hours to work. In the meantime, please make sure your domain has name servers set to ns1.heliohost.org and ns2.heliohost.org, or if you use external DNS that an A record is pointing to 64.62.151.106 and an AAAA is pointed to 2001:470:1:1ee::2002.

Krydos can add this.

Krydos has to do this.

Changed. It may take up to 2 hours to take effect.

It's because the IP address on our name servers for the domain does not match the account IP in Plesk. Krydos can fix this.

Krydos can assist with this.

You can't do it yourself if you're using our name servers, but Krydos can add it for you if you post the record that needs added and the domain it needs to be added to. If you need to update DNS frequently, you could also consider switching to external DNS like cloudflare.

Krydos can do this for you.

For now you have to ask us and we'll post the usage chart for you if you want to see it, but eventually you'll be able to see it in the dashboard at https://heliohost.org/dashboard/load/ Unsuspended.

You caused a significant amount of load and brought the server to a crawl for 3000+ other websites...your CPU usage was more than twice that of the second heaviest account. This was your load over the past 24 hours...during those big spikes, each which lasted an hour or more, your account was slamming the CPU and the memory usage wasn't much better (that cliff at the end is where I suspended you and your load went to 0, which brought the server back to a tolerable overall load). Some software products are especially bad about this, Wordpress (especially with plugins) being the most common offender. Other software like Moodle, Magento, and Prestashop are also common causes. How do you plan to fix this?

Added. It'll take up to 2 hours to work. Please make sure DNS has an A record pointed to 65.19.141.77 and AAAA pointed to 2001:470:1:1ee::2002.

Invite sent.

A donation would be a Tommy account yes. Do you have the transaction ID from that donation? If you have that I can cancel the Johnny invite for you and replace it with a Tommy account with 4000MB storage.

Yeah sometimes these just take a little while. Glad to see its working

Added. Please make sure the DNS is set up and has A records pointed to 65.19.141.77. It'll take up to 2 hours to work.

This guy crashed the database servers: https://helionet.org/index/topic/56331-krydos-suspended-michaelwschmidt/ Krydos suspended him and it's working again.

Crashed PostgreSQL crashed MySQL and over 11 GB storage used. You crashed the server and caused downtime for 3000+ other websites, and were over quota by nearly double. A 20GB database will not fit even on the largest Tommy account (which has a disk space limit of only 6000MB). You're well into VPS territory with a 20GB database. I'll let Krydos decide if he wants to unsuspend you...

OK, I did some digging and this is weird. I see nothing in any logs about this account (hence the PM response I sent you), but you're right in that the address does work on the ETA page! Usually the accounts will show in the historical logs (I can usually see when it was created, etc.). Maybe the account was old enough to predate the logging for new accounts? Either way, I've sent an invite to the address on your forum profile since that old address looks to no longer be valid. Since there is no account to transfer I'm assuming this was on Johnny (Johnny users are being reinvited since we had to delete them when the server got hacked and they were all turned into phishing sites). The invite will most likely be in your spam folder since you use gmail. If so, please "Not spam" the invite so you receive future email from us.