Byron

That's because you still had your site on Johnny. It should be ok to signup on Stevie later.

That's because you needed to wait until signups where available on Stevie. http://bybyron.net/helio/sign-up.php

No need to make two posts. Somebody will see your first post no matter where you post it.

Ok your account has been deleted and you should be able to signup on Stevie when new signups are available.

Yes you can still have the top level domain name provided you pay for it yourself after one year. If you'll signup with a heliohost subdomain and then park the top level domain, then after the top level domain expires and you choose not to pay for it, you can still have your website online using the heliohost subdomain. As far as the 400 posts go, you can't just go back to old posts and post stuff like, "Yes I agree" and expect it to count as a valid post. Your post need to have helpful content and not just post for the sake of posting.

Please post the following information: Your cPanel username Your main domain The server that you are on

Ok you should be able to signup on Johnny now. Let me know if you have a problem.

Looks like this is from a new scan so make sure you fix it for good this time: Malware. 5 file(s). VBS.Agent-62 FOUND

No we don't keep any logs like that. If a person is inside your cpanel then it means that person has your password.

This support request is being escalated to our root admin.

Your site was suspended for porn. I've unsuspended your account but you need to remove any pornographic material from your site or you'll suspended again.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Give it another 24 hours.

This support request is being escalated to our root admin.

Try logging in this way: http://cpanel.tomlogan.heliohost.org

Yes that url is fine and no you don't need anything appended to the username. I just checked again and it's working fine. Can you please PM me the password I sent you. Ok you've PM'd me the correct password. What kind of an error do you get when trying to login?

None of the data on your site is our responsibility and that's why we stress that you backup your files. Please read the Terms of Service: http://wiki.helionet.org/Terms There is no log for us to go back to and I doubt very seriously that any of the staff deleted your addon domain. Are you sure you didn't accidently delete it yourself or maybe somebody else who has access to your account?

I'm sorry but we don't keep a backup of anybody's site. You really need to back up your files.

Please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. Be aware that this is your second suspension for the same reason.

The steps I took didn't really tell me what was wrong and I'm waiting on another admin. to see if he can enlighten me on what may have caused the error.

Okay you should be back up now. Clear your cache if you still see the 403.

I just checked and the new password works fine for me. Are you typing your username in all lowercase? Try it again and make sure everything including the new password is in lowercase.