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Byron

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Everything posted by Byron

  1. Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Vbkrypt-2335 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  2. This is the domain I'm showing for that username: androidalley.net I'm not seeing Bazzarbechar.tk in our database. Is it an addon domain? Did you wait 24 to 48 hours for it to resolve?
  3. This support request is being escalated to our root admin.
  4. Okay you should be able to add it now.
  5. Give it 24 to 48 hours to become live.
  6. Are you sure that's the correct domain name? I'm not seeing any dns zone records for it on either server.
  7. Okay it's enabled now and you can find the path to FormMail-Clone at your CGI Center at cPanel.
  8. This support request is being escalated to our root admin.
  9. Glad you figured it out. In the future if you have a problem, please post your username and domain name.
  10. Ok pavelski01.heliohost.org (Johnny Server) has been unsuspended.
  11. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  12. Please clear your cache. http://wiki.helionet.org/MySQL_Databases
  13. Either PM me or ICE with the password you received in the email to verify you got the password.
  14. As far as I know there's no way. You'll just need to wait until it's live.
  15. You should be able to login to your cpanel depending on how long ago your signed up by going here: http://www.heliohost.org
  16. Look for the Redirect Manager in your cPanel.
  17. Give it some more time. At least another 24 hours.
  18. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  19. The file is: /home1/euler/public_html/chamihadj/cgi-bin/r57.php
  20. Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-16 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  21. This support request is being escalated to our root admin.
  22. @ZoutOfficial: Please don't bring up old threads to increase your post count.
  23. I'm showing python.heliohost.org as your account at the time of this post. Give it at least 48 hours to work.
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