Byron

Ok random-wikisaur.tk has been unsuspended.

What about this account here? blogsquared.tk

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

Looks like your back up.

Please clear your cache.

Ok good. Closing this thread.

I've reset your password and emailed it to you but when i try to verify it, it doesn't work. Escalating to the upper authorities.

Or check here: http://byrondallas.heliohost.org/helio/sign-up.php

You need to edit your pages so that nothing is pointing to this domain anymore: lukaszptak.uni.me

I can reset the password and email it to the email address you registered with.

I can reset your password and email it to the email address you signed up with.

This support request is being escalated to our root admin.

Seems your domain name provider is down: http://www.getfreedo...e/domain/uni.me --------------- Thanks for the info kyoushuu!

Your domain name "lukaszptak.uni.me" needs to point to our servers. When you acquired that domain name, how did you associate it with heliohost? Most people use our nameservers to point their domain to us: ns1.heliohost.org ns2.heliohost.org I just checked and your domain isn't working. You'll need to purchase this domain (lukaszptak.uni.me) before it will work. Otherwise you can use a heliohost sub domain like this: lukaszptak.heliohost.org

Your account is showing Active now. Go here and scroll down to the bottom and try to login for me: http://www.heliohost.org/home/ How did you point your domain name to our servers?

Are you able to login to your cpanel from the home page? How are you pointing your domain to our servers?

The main domain is what I changed. Give it another 24 hours to show in the cpanel. If by then it still hasn't changed let us know.

Try refreshing your cache. I see your test page when I go here: blacktempest.net

Ok I've changed the domain name. Give it another 24 hours to resolve.

Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Hacktool-121 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

That account was suspended for sending too many emails. Ok now try to delete your account with that url I posted.

You can request that your accounted be deleted from here: http://www.heliohost.org/home/support/scripts/delete

This support request is being escalated to our root admin.

Why are you not able to recover the databases. The reason it can't be done in cpanel is because it would cause problems when people unzipped a site from another hosts with that host's settings.

Your right it doesn't unpack like you'd want it to. Sorry for the bad advice. It must have just been a plan zip of a persons public_html that I unzipped that way. There's an option in the Backup Wizard at your cpanel that will let you upload and unzip your Home Directory, your MySQL and your Mail. You'd need to ungzip the backup on your machine so you could get to the separate backups though. I haven't tried it yet but I'm fixing to too see how it works.