Byron

Is the site a heliohost sub domain, something like this, mysite.heliohost.org? If so you'll need to delete it first and then create the new account. If it has it's on domain name then sure you could have it as an addon domain on your site. Go here and delete the account and after I see you've deleted it, I'll speed up the process: http://www.heliohost.org/home/support/scripts/delete

@amire: You really need to start a new thread when posting an off topic post. Users don't have access to the WHM.

This support request is being escalated to our root admin.

Your account was suspended for high server load and that's why you were not able to login. Ok I've unsuspended your account but please keep the server load down. If you account is suspended two more times for the same reason you'll loose your account.

Your site is up and running. If your still seeing the queued page, refresh your cache.

Try to login with your old password now. Your site had become inactive because you failed to login every 30 days.

As far as I know cpanel should tell you ever thing you need to know but you didn't need that perl module to run cgi/perl scripts on your site. The server is already set up to run those languages.

Perl is already installed without using the module. Just code a simple hello world script like this and give it file permissions 755: #!/usr/bin/perl -w use CGI::Carp qw(fatalsToBrowser); use CGI qw(:standard); print header; print "Hello World"; http://byrondallas.heliohost.org/cgi-bin/hello-world.cgi You actually don't have to keep all cgi/perl scripts in the cgi-bin if you don't want. They'll work in any part of the public_html folder.

Your site had become inactive because you failed to login every 30 days. I've renewed your account so you should be able to login now.

Please clear your cache.

Your welcome!

Your site makelovenotwar.heliohost.org was suspended again for: I'm going to escalate this to Krydos and see what he says. I went ahead and unsuspended your account.

Yes you do need a dedicated ip for SSL.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Please post the following information: Your cPanel username Your main domain The server that you are on

Ok your site should be back up now. If you still see the suspended page then you should try clearing your browsers cache.

Please post your script.

Please clear your cache.

If you can't execute the script from your browser, neither can cron. Make sure your script will execute first and then add it to cron. It doesn't matter if the script ends in .cgi or .pl as long as it's a cgi/perl script. I only ended my example in .cgi because that was from one of my cron jobs. Go ahead and end yours with .pl

Are you able to execute the script from your browser and by any chance is this a part of your path: /bin/sh: or was that just added in the email?

Your account was suspended for having too many (9) cron jobs. Your only allowed 2 cron runs per day. Okay I've unsuspended your account. Please keep the cron jobs to 2 per day.

I'm not seeing that domain: parsarmoon.heliohost.org in our records. This username: alirezaa brings up this domain: http://shokhi.heliohost.org/

It's part of your domain name.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.