Byron

The username for that account is: dedotz Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-56 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

You can but it has always been my understanding that you should leave the cgi-bin folder and not delete it.

It shows that you: Requested a password reset and then reported the password reset email as spam.

I think as soon as your able to login to your cpanel. You may just need to clear your cache to see the cgi page go away.

By logging in again you just made it active.

Okay I've emailed you your new password. Be sure to change it once you login to cPanel. I really can't say if there's a limit or not.

I can reset your password and send it to the email address you signed up with. Would you like me to do this?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

I don't see anything with that domain, or username, or email address.

As you wish.

I don't know why I didn't see that account earlier but I do now. You were suspended for have too many cron jobs. Your only allowed 2 cron runs per day. Ok I've unsuspended your account.

I'm not seeing that username or domain name in our records. Did you forget to login every 30 days?

This support request is being escalated to our root admin.

You were suspended for sending spam mail.

You just created the site yesterday, don't you remember the password? Also it takes 24 to 48 hours for your site to become active.

Okay I've sent you a new password

Your account was suspended for the following reason: Malware. 1 file(s). Suspect.Bredozip-zippwd-3 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Looks like it's been deleted by the system. Go ahead and try signup again.

It's in the inactive state so it should be deleted soon. Do you need it removed sooner?

Is this the domain your referring to? fbsecuresignin.tk

I can send you a new password to the email address you registered with. Would you like me to do that?

Okay it should be working now. Clear your cache if you still see the suspended page.

Your site was suspended for having 14 cron jobs. Your only allowed 2 cron runs per day. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.