Byron

We are working on this issue and hope to have it resolved soon. In the mean time feel free to delete the core dump files. If you want I can provide you with a script that will delete all core dumps on your site.

You'll need to login to your account and retrieve the files yourself. If the domain has expired and been deleted, then we don't have a backup. Can you post the domain your referring too?

Ok you should be good to go. Check your messages for the new password.

This support request is being escalated to our root admin.

Ok it's created. @Thief: Check your PM.

PM me all the signup information and I'll create the account for you.

Did you do as Krydos suggested in his last post? You really should have posted this in the same thread as the link you posted. Merging topic.

You know that redirects to your old domain don't you? But what I was asking is what url do you use to LOGIN to your cpanel?

How are you trying to login? What url are you using?

Gzip compression isn't enabled as far as I know unless things have changed without my knowledge. I'm sure Krydos can answer this question for sure. Anyway you can read about it here: http://www.helionet.org/index/topic/6415-gzip-compression/

Give it another 24 hours to become active.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Trojan.Spambot FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Like I posted, your not locked out and logging into your FTP shouldn't give you any problems.

How are you trying to login in to your FTP account? At the time of this post, your not locked out.

Ok you should be able to login now. Use the password I sent you yesterday. Please remember your password this time. We're not going to loosen the settings on Brut Force protection just for you.

Ok I've reset it back to the password I sent you earlier.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Are you getting the same error as before? Can you please PM me the password I sent you. @Krydos: I've reset his password and I've verified that it works. I also sent him this url and he still says he can't login: http://cpanel.dj8x.heliohost.org/ At this point I don't have any idea why he keeps getting an invalid response. I've PM'd you his password. Ok he just PM'd me that it started working for him and then said nevermind. Maybe he just needs to wait a little longer?

Ok I've reset it again with the same password and verified the login. Try it again with the same password..

I've reset your password and emailed it to the address your registered with. Be sure to change it once you login.

Please clear your cache.

Please post the following information: Your cPanel username Your main domain The server that you are on

See if this helps you? http://wiki.helionet.org/MySQL_Databases

Check this for Stevie server: http://stevie.heliohost.org:2082/frontend/x3/getstarted/intro.html? For Johnny server: http://johnny.heliohost.org:2082/frontend/x3/getstarted/intro.html?

Give it at least 24 to 48 hours to resolve.