Byron

The answer to your first question is yes you can delete those emails without effecting the emails that are forwarded to your gmail account. I'm not sure about the second question so I'll escalated this to Krydos.

This support request is being escalated to our root admin.

Try logging in from the home page from now on: http://www.heliohost.org Seems those errors are a month old and I'm not seeing any errors when I go to your site.

How are you logging into your cpanel? What url?

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Check your home directory.

Your account was suspended for having 6 cron jobs. Please limit your account to only 2 cron runs per day. Ok I've unsuspended your account but please take care of the cron jobs as soon as possible.

Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Hacktool-620 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

This support request is being escalated to our root admin.

You've had 24 hours. Re-suspending.

Ok you've got just a little while to make a new backup.

This support request is being escalated to our root admin.

So your not able to login here? http://stevie.heliohost.org:2082/3rdparty/phpMyAdmin/index.php Once you login to your cpanel, you should be taken straight to that page without logging in.

What plugins are you referring to?

Apparently it got suspended again for the same reason. Please be sure to take care of any scripts that might be putting a load on the server so that your not suspended again. Ok I've unsuspended your account.

Seems to be working now. You should be able to login with your cpanel username and password. Are you able to do this?

Ok I've unsuspended it so you can make a backup. I will be re-suspending it soon so make sure you back it up as quickly as possible.

Please post the following information: Your cPanel username Your main domain The server that you are on

Please post the following information: Your cPanel username Your main domain The server that you are on

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. We're showing this account connected with 3 other accounts: plinnyfe, allofu, and mundowin. And we've already unsuspended plinnyfe.

This support request is being escalated to our root admin.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. All your scripts are still intact but please make a backup ALWAYS. Plus if you get suspended 3 times for the same reason, you loose your account. If you still see the suspended page, please clear your cache.

You're only allowed one account per user. Please see this thread: http://www.helionet.org/index/topic/18126-suspended-plinnyfe/

Ok you should be able to sign up now.

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org