Byron
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Posts
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Everything posted by Byron
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Ok I've reset your password and emailed it to the address you registered your account with.
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Ok try signing up now. -
Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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What was your old domain name and username?
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Your site is up. Clear your cache if you still the queued page.
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The server Johnny is slow to release new accounts out of the queue. Just give it another day or two and be sure to clear your cache each time you check.
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Ok try now.
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If you don't clean it up in time and somebody reports it, then your site could be suspended (not banned). If that happens 3 times, then you would be suspended permanently. As long as you take the time to monitor your site, you should be ok.
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[Solved] Encountered The Question Account Queued
Byron replied to jinn0317's topic in Customer Service
Don't know how it happened. Your the first. Look for Advanced DNS Zone Editor at your cpanel. -
[Solved] Encountered The Question Account Queued
Byron replied to jinn0317's topic in Customer Service
I wasn't seeing a domain name for that user in our database. Somehow your account got created with a blank domain name. I went ahead and added jinn.heliohost.org to your username. Give it another 24 to 48 hours to resolve. Sorry for the inconvenience. -
Please post the following information: Your cPanel username Your main domain The server that you are on
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Your users can submit anything they want as long as it's not copyrighted or porn or offensive but just remember your responsible for anything they submit. Your site will be suspended for any content that breaks the TOS no matter who submitted it.
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Ok it's unparked. If it still shows as parked at your cpanel, give it 24 hours to resolve.
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Sent to edited
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I've emailed you your new password.
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Yeah our firewall blocked you because of this: 65.24.78.143 # FTP 201 connections - Fri May 30 12:59:55 2014 Ok you should be able to access your site now.
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Please post the following information: Your cPanel username Your main domain The server that you are on
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Okay of unsuspended your account again. This is the file that needs to be deleted: /home1/wwb/public_html/components/com_wrapper/eh9sth.php
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You can delete your account here: http://www.heliohost.org/home/support/scripts/delete
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You still need to contact your registrar and let them know there's a problem with your dns records.
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You need to contact your registrar and let them know your domain name isn't showing any records: http://www.dnswatch.info/dns/dnslookup?la=en&host=webfrag.tk&type=NS&submit=Resolve It looks like your domain name webfrag.tk may have expired?
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That's because thio75 is associated with this domain: http://webfrag.tk/ http://thio175.heliohost.org doesn't exist. You need to check your registrar and make sure your domain is pointed to our nameservers.
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I'm not seeing http://thio175.heliohost.org in our database.
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I'm not seeing any dns records for your main domain name: http://bybyron.net/php/tools/dns_records.php?domain=webfrag.tk&rec=ALL
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[Solved] Account Queued...but It's Already Been Created
Byron replied to Arcadium's topic in Customer Service
As yashrs said, give it a little time. btw, your username will be in all lowercase when you go to login.
