Byron

I've unsuspended your account so that you can make a backup. We can't let you continue to overload the server not even for 10 more days. Please make your backup as soon as possible because I will be re-suspending your account soon.

This support request is being escalated to our root admin.

It looks like your DNS entries dropped out of the system for some reason. I have recreated your DNS records and it should start working again within 24 hours. Let us know if you still can't access your site after 24 hours have passed.

The reason you have to delete the old account is because you can't have two accounts with the same domain name.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

This is your main domain and it's up: r2d2file.heliohost.org How long ago did you add the dot com domain? Have you waited 24 to 48 hours after adding the new domain?

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Have you installed any programs that might have added cron jobs, like a forum?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. Your username is blubbers. We're looking for your cPanel username. If you still see the suspended page, please clear your cache.

You were suspended for having 3 cron jobs. Your only allowed to have two cron jobs per day. Okay I've unsuspended your account, just make sure to delete one of your cron jobs.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. You should be able to login with your old password now. If you still see the suspended page, please clear your cache.

I was just now able to generate a core dump file. Did you see my last post in the Moderators group?

This support request is being escalated to our root admin.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Ok you've been unsuspended again.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Ok I've unsuspended your account and yes you were suspended for having too many cron jobs. Yes you'll be ok with one cron job a week. You'll be ok as long as you don't go over two cron runs in a 24 hour period.

The file is located here: /home1/sthabile/public_html/wp-content/uploads/2013/12/signoutNJ12.php

Your account was suspended for the following reason: Malware. 3 file(s). PHP-Shell57 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Trojan.Spambot FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Ok I've unsuspended your account for backup. Please let me know when your done.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Give it 24 to 48 hours.