KazVee

The root admins have looked into this further, and it seems you and a few other users were hit by abusive bots causing account loads to exceed the limits. For example, you got 4381 page hits from IP `216.244.66.229`. You should be able to review your logs and web statistics (AWStats) inside Plesk and block anything that looks suspicious inside an .htaccess file.

Flask is already installed on the Tommy server under Python version 3.12: https://wiki.helionet.org/tutorials/flask#tommy-server If you need to run Flask on another version of Python, you'll need to get a VPS: https://heliohost.org/vps/ If you want to use 3.12 then please review the list of what's already installed (https://krydos1.heliohost.org/pyinfo/info3.12.py) to make sure you don't ask for things already available.

You posted your request in the right place. 🙂 I believe that changing Apache & Nginx settings would change things for all users, so it may not be possible to do this for you on the shared hosting and you might need to look into getting a VPS plan (https://heliohost.org/vps/) but I've escalated this support request to our root admins for confirmation.

Your account was suspended for using 100.16 GB memory, the sudden drop on the graph is when the suspension happened. If you didn't install any new software recently to cause this, it could be a bot hammering your sites. I'll mention this thread in our staff chat to see if one of the other admins can offer more insight on what might have happened here, but for now I've unsuspended your account, it may take a few minutes to start working again.

This support request is being escalated to our root admins. Once they enable the remote access for you, they will let you know the connection details to use.

The initial issue was solved over Discord so I'll mark this as [Solved]. As info for others in the forum who encounter the same issue: The same storage issue happened again today, this user reached 4843.70/4000 MB and Krydos explained to them in Discord how to select the 'Skip the Recycle bin` option when deleting files: In Discord I also provided the link on how to donate for more storage (https://wiki.helionet.org/accounts/donation-increase-storage) if they wanted to go up to the 6000 MB max on their account. We've also sent them info in Discord about where to keep an eye on the load being caused by their account: https://heliohost.org/dashboard/load as well as a recommendation to build the Next app how it's done in the tutorial (https://wiki.helionet.org/tutorials/node.js/next.js) so it uses Passenger to try to help keep the account load down. I've also recommended they convert their Next app to a static site for deployment, and if they wanted more than 6000 MB storage or if they want to keep their Next app dynamic but it's too much of a load for the shared hosting account, I've sent them info on the VPS plans too: https://heliohost.org/vps/

You were suspended for High Server Load: 100.43 GB memory. I've unsuspended the account now, it may take a few minutes to come back up.

I've added that domain for you. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. 🙂

Thanks for using our VPS service! I'll mark this thread as [Solved] since you're not progressing with the extra storage on the shared hosting account, but please let us know if we can help with anything else. 🙂

This support request is being escalated to our root admins. In the meantime, you can have a look at our guidance page here https://wiki.helionet.org/common-errors/mail-delivery-problems#spf-dkim-and-dmarc-records which offers some information on how you can use mail-tester.com to check the deliverability of emails, once the DNS has been set up for you.

Hello! Here's our how-to guide on how to donate for the increased storage: https://wiki.helionet.org/accounts/donation-increase-storage Once you've donated, please post the transaction details (these are different depending on how you donated, guidance on what info is needed is included in the page linked above). Then, once the transaction is verified, your account storage will be increased. Please let us know if you get stuck on any of the steps.

I've escalated this request so Krydos can handle this for you.

Plesk is a control panel, similar to cPanel. You can change your PHP version inside Plesk, here's a link to the steps showing you how: https://wiki.helionet.org/features/php#change-php-version Changes do take up to 2 hours to take effect because it needs an Apache server reset. Once you choose the new PHP version you want, you'll get a message banner telling you how long until the new version becomes active. Next time, since your original request was to add a domain and this thread was marked as [Solved], I'd recommend you make a new thread for a new request topic (like changing your PHP version). It's not a huge deal since I got the notification that you'd quoted me in this thread anyway, but it's more so that further (or new) requests don't get accidentally missed and the helpers here can give you an answer as soon as we're able to. It also helps other users who may be searching the forum for things like how to change their PHP version in Plesk. 🙂 Also, please be aware that WordPress is one of the top reasons that people get their account suspended for High Server Usage. We've made a help page here (https://wiki.helionet.org/misc/wordpress) with suggestions on how to reduce account load. The best suggestion is not to use WordPress in the first place, and there are some great alternatives suggested, but if you cannot move away from WP there are also suggestions on how to try to keep your account load under the shared hosting limits. You can keep an eye on your account load here: https://heliohost.org/dashboard/load/

There's no such thing as a silly question, no one was born knowing how to code. 🙂 Since you got the 'Node.js is working' message, this means your Node app is running. As you are using Express, the how-to guide we have specifically for Express might also be helpful for you: https://wiki.helionet.org/tutorials/node.js/express.js The app.js file the Express guide walks you through building is the backend of the site. To actually see your site, you would want to make HTML files (also maybe CSS and JavaScript too) for the frontend side. Then to connect the frontend to the backend, the official Express docs (https://expressjs.com/en/starter/static-files.html) recommend 'app.use' to serve up static files that you put into a folder named 'public', for example. If you still get stuck, googling for terms like "node express serve static files" brings up some how-to docs and YouTube videos that explain in a bit more detail how to connect it all together. Since Node apps are a major cause of people's accounts getting suspended for high server load, make sure you keep an eye on your account load here: https://heliohost.org/dashboard/load/ to make sure it doesn't go over the limits.

WSGI needs to be added separately to each subdomain. I notice that ujcis already submit a request to have WSGI added to this new one, which I've just escalated so it'll be handled in the other thread. 🙂

This support request is being escalated to our root admins.

User has confirmed on Discord that they see it working on their side too now. 🎉

You initially posted this in the Website Coding & Management section, next time please post support requests in the Customer Service section (https://helionet.org/index/forum/45-customer-service/) to prevent them accidentally getting overlooked. I've escalated your request and a root admin will set up the remote access for you when they can. They will confirm back on this thread to let you know it's been done. 🙂

The default Plesk page confirms that your site is working and that files are loading as they should. If your new account is less than 2 hours old, please note that it can It can take up to 2 hours for your account to be fully active. You can read more about that here: https://wiki.helionet.org/hosting/signing-up#up-to-2-hours-for-activation To update the content of your website, you need to replace the `index.html` page with an `index.html` page that has your own content, and the changes should appear for you once the file is uploaded, once your account is a full 2 hours old.

I've changed the domain as requested. Please note that it can take up to 2 hours to be fully working. If after 2 hours, it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if we can help with anything else. 🙂

Hello, PHP is enabled by default on all accounts. You can check on this page to see the versions available and how to change to a different PHP version if you need to: https://wiki.helionet.org/features/php If after checking the above page you still have trouble with PHP please let us know what version you are trying to use and more details about the problem (error message, etc.)

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

We have a how-to guide on cron jobs (they're called "Scheduled Tasks" in Plesk) here that may be helpful: https://wiki.helionet.org/tutorials/plesk/cron-jobs Please give that a try and let us know if you have any problems/error messages. 🙂

I've reset your account and you should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, we have a how-to document in our Wiki here: https://wiki.helionet.org/tutorials/plesk/account-backups Please let us know if you need help with anything else. 🙂