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MoneyBroz

VPS Admin
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Everything posted by MoneyBroz

  1. That account isn't suspended, but rather over the storage quota. a root admin can help clear some of your storage space. Escalating...
  2. This support request is being escalated to our root admins.
  3. Yes it looks like someone may have compromised your website and placed this html file as a taunt as most hackers do this. This was likely caused by one of your Wordpress installations being hacked as the security of the software is poor. Because of this, it's recommended to reset your account.
  4. Your email service was disabled once again for attempting to send 220 emails. a root admin can further assist with this.
  5. You cannot manage DNS records on your own yet. a root admin will have to do this for you. Escalating...
  6. This support request is being escalated to our root admins.
  7. Domains added. it can take up to 2 hours for them to start working.
  8. Domain added. it can take up to 2 hours to start working.
  9. Domain added. it can take up to 2 hours to start working.
  10. Domains added. it can take up to 2 hours for them to start working.
  11. Domain added. it can take up to 2 hours to start working.
  12. What version of python are you using?
  13. Wolstech can do this for you
  14. questlog.tenkyuu.dev has been added, and sandbox.tenkyuu.dev was removed. It can take up to 2 hours for the new domain to start working. Since removing a domain from your account can cause files for that domain to be deleted as well, I created a backup of your account before the removal, which you can download at https://heliohost.org/backup/
  15. Do you want to add both of these domains, or just the gbinoticias.com one?
  16. You were actually suspended for using 10037.70 CPU. make sure to adjust your software to stay under 10k CPU and 200 GB of memory. You can keep track of your load at https://heliohost.org/dashboard/load/. Unsuspended
  17. This support request is being escalated to our root admins.
  18. Please do not create multiple topics for one issue. a root admin will investigate the issue when they are available.
  19. This support request is being escalated to our root admins.
  20. Domain added. it can take up to 2 hours to start working.
  21. All of your domains appear to be working now. marking as solved.
  22. i went ahead and readded the domains on your account before the reset. they should start working in about 89 minutes.
  23. Account has been reset and a new invite has been sent to your email.
  24. It turns out that your account is corrupted and needs a reset. i made a backup of your account which you can download at https://heliohost.org/backup Let us know when you are ready for the reset.
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