Unknown025

Domain removed. Your account is in fact suspended for the creation of multiple accounts. Do you know why our system might have flagged your account?

Have you tried entering your username instead of your email on the password reset page?

Your disk space seems to have updated in our internal system, so it might take an Apache restart to take effect (which should be in about 1.5 hours). If you're still having issues after that, an administrator will look into it in the morning.

An administrator can resolve that for you. If you want a faster solution, you can either reset your account or increase your storage at https://heliohost.org/dashboard/.

You don't appear to have a hosting account. I've escalated your thread so an administrator can delete your forum account and any other pertinent information.

An administrator can help with this.

Account unsuspended.

You were suspended for creating multiple accounts. Which account would you like to keep?

HTTP 500 errors aren't related to the 503 errors. I'd recommend checking your error logs in Plesk.

Your account has been reset. You should receive an email to recreate your account shortly.

I've escalated your thread so an administrator can help you with setting up email for your account.

Domain added, it will take effect in about two hours.

Domains added. You'll need to create an A/AAAA record for each domain and point it to Tommy's IP address, or switch to HelioHost's nameservers. The changes should take effect in about one and a half hours.

An update from one of the root administrators:

Another user has the same problem, it appears to be affecting Tommy in particular. I'm not sure what the issue is, but I'll update you once an administrator looks into it.

This appears to be an issue specific to Tommy. I'm not sure what the cause might be, but it could be related to our efforts to isolate the PHP HTTP 503 errors. I've escalated your thread so an administrator can look into this.

Domains added. You'll need to create an A/AAAA record pointing to Morty's IP for each domain, or switch to HelioHost's nameservers for the changes to take effect.

Domain added. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers plus allow for 1.5 hours for the changes to take effect.

Domains added. You'll need to create A/AAAA records to Tommy's IP address or switch to HelioHost's nameservers for the changes to take effect, plus wait for an hour and a half so Apache can restart.

Wolstech will be able to help you with this when he's free.

It's nighttime in the United States right now, where a majority of our volunteer staff is. You should receive a response in about eight to twelve hours.

Your account has been reset, you should receive an email to recreate your account shortly.

It looks like you were suspended for using 201.15 GB of memory. I'm not sure what content you're hosting that caused such a massive spike in memory over a ~17 hour period, but it's also possible that a bot or malicious actor is paging your website repeatedly. I've unsuspended your account, it'll resume working shortly.

An administrator will need to install those for you. Which version of Python are you using, 3.12 or 3.9?

Okay, no problem. If you need help with anything, we're always happy to be of service.