Unknown025

I'd recommend checking the error logs in Plesk. Do you have a .htaccess file?

Your account has been reset.

Your account will be updated as soon as an administrator validates the donation.

Domain added. It may take up to two hours to begin working. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers.

That account has already been deleted. If you'd like your forum account deleted as well, an administrator will have to handle that.

Your domain has been updated. For the changes to take effect, please allow for up to two hours. You'll also need to either switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP address.

Domain added. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Johnny's IP address for the changes to take effect.

Subdomain added. It may take up to two hours to take effect.

An administrator can certainly do this for you. I've escalated your request so they can help you out.

Your account was suspended for violating our terms of service. If you were to be unsuspended, you cannot continue hosting the content you had on your website previously.

Domain added.

I've added the domain as requested. For the nameservers, you'll need to either change them to HelioHost's or create an A/AAAA record to Tommy's IP address.

Glad you figured it out.

There's no account associated with your forum account. You'll need to create a post from the forum account linked to your hosting account, or send an email to support@heliohost.org from the email you registered with.

Glad to hear you figured it out.

Your account is indeed consuming 230 MB of space. Do you have any databases configured? Those are factored into your storage space.

Glad you figured it out.

Okay. That account is suspended for using over 10,000 CPU. I cannot tell you exactly what is causing so much CPU load, so I will escalate your thread so an administrator can look into that for you. In the meantime, I will unsuspend your account.

Haven't seen that before. I'll escalate your thread so an administrator can look into this for you.

You were actually suspended for creating multiple accounts, which is against our terms of service. Which account do you wish to keep?

You're located on Tommy, which is currently undergoing server maintenance. You can follow the latest updates here: https://status.heliohost.org/incident/880

I'll escalate your request so an administrator can handle that for you.

Is your VPS #115? It looks to be working fine as far as I can tell, but an administrator would be able to give a more specific answer. What steps have you tried so far?

Your account does not appear to be suspended at this time. Are you able to login at https://heliohost.org/login?

Domain added. You'll need to create an A record to Johnny's IP address or switch to HelioHost's nameservers for the changes to take effect.