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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. I checked the sent emails, and your validation email definitely got sent, and there was no error message. If you're having trouble receiving emails at this address you could try using a different email address.
  2. You and your brother can share the one free Morty account then.
  3. This has actually been updated and remote PostgreSQL access does get transferred to the new server now. Most likely you didn't read the second email that says the new IP address that you have been moved to, and you're still trying to connect to the old IP. You need to use this IP now: host=65.19.154.93 port=5432 user=victord1_mund_dev_user_2 dbname=victord1_mund_dev password=<set in Plesk>
  4. DKIM, SPF, and DMARC have been set up for the domain aftershannon.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  5. How many accounts do you have?
  6. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened. When Johnny is read you can stay on Morty by making a prepay payment of $5 or more. The difference between the amounts is the amount of bonus you get. If you pay $5 then you get $1 bonus for a total of $6 which could last up to 6 months. If you pay $10 then you get $2 bonus for a total of $12 which could last up to 1 year. If you pay $19 then you get a bonus of $5 for a total of $24 which could last up to 2 years.
  7. Just a reminder that you have 5 days left to get a new payment set up.
  8. Johnny isn't rebuilt yet, so of course you can't login.
  9. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened. Your IP will be different while on Morty, but once moved back to Johnny it will be the same IP as Johnny had before.
  10. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
  11. There are zero databases with a table with margarita in the table name. It seems like you're going to have restore from whatever the last backup you made yourself.
  12. I'm not seeing any databases that only have those 2 table names. Is there some unique string of data that might be inside the database?
  13. No problem. Enjoy your free Morty trial.
  14. If you're getting kicked back to the plans page that means that something is blocking you from submitting data to our website. Usually that happens because of some antivirus or router function.
  15. Does your router have any antivirus functions enabled?
  16. Do you have any antivirus software running?
  17. It looks like your account is under the storage limit now and is active. I'm going to mark this solved. Let us know if you need help with anything else.
  18. After you choose a username, the next page asks for a password.
  19. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
  20. Ok, I added the database to your backup at https://heliohost.org/backup Please be aware that the database is in .frm and .ibd files which are binary, not .sql file which would be text. You will need to do some database recovery to get the data out of there. I've googled it and it seems like there are a lot of different methods to do this. If you succeed at extracting the data from the binary files we would appreciate it if you shared the method you used so we can instruct other people to do the same.
  21. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
  22. Can you list all of the tables that are in this database? Also, microbusinesses are fine on Johnny and Tommy on the non-profit licenses. If your business starts to get bigger and you start to make more money it will no longer qualify as a microbusiness anymore and you'll need to move to Morty which is running a commercial license.
  23. Thanks for testing it. Max email size has been increased to 25 MB on Morty as requested. Once you're moved back to Johnny you'll probably have to remind us again.
  24. There are two databases where messages is the only table. Can you narrow it down any further?
  25. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
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