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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. DKIM, SPF, and DMARC have been set up for the domain magnya.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  2. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
  3. You're on the Johnny server. We made a news post about that server being down for a rebuild on May 8th that you can read at https://helionet.org/index/topic/67733-when-it-rains-it-pours/ We also emailed you on May 9th about it to give you some options during the rebuild. Of course you can't reset your password or login to a server that isn't even finished being built.
  4. Invite sent. When you create a hosting account it will actually create and activate a forum account for you at the same time.
  5. Yes, we can do that. Give us an hour or so to verify the payment, and then we'll send an invite once the transaction has enough verifications.
  6. Have you checked your spam folder on gmail?
  7. Krydos

    Stay Vigilant

    We have recently received a few reports that someone has launched a phishing campaign to try to steal free HelioHost accounts. We're making this news post to remind you not to click any strange links in any strange emails claiming to be from us. A few things to keep in mind: If you contact support, 99.9% of the time you don't need to post your email address. The reason we require a username during signup is so you can contact support without disclosing any private information, such as your email address. We don't send emails from noreply.heliohost[at]gmail.com or from any other email services like outlook.com or yahoo.com. All of our emails will come from @heliohost.org, or if it's from our support forum, it will come from @helionet.org. We don't use a free Ngrok app to host our login page on some kid's laptop in Italy. Report these links to us or directly to abuse@ngrok.com to get it taken down quickly. We don't use AI to write strange emails to you threatening to suspend you for sending spam or any other reason. All of our emails are written by humans. Free signups are currently closed while we rebuild Johnny, but they will open again soon. There is no need to steal someone else's free account when you can just wait a week or two and then signup for your own account. It honestly doesn't make any sense to launch a phishing campaign against a charity to try to steal free accounts from people who are too poor to afford hosting, but I guess it's just more proof that most criminals are very very dumb, and since they're very very dumb, they resort to crime instead of legitimate activities. As obvious and sad as this phishing attempt is, if you're not paying enough attention or half asleep, it's possible you might accidentally fall for it. Don't click any weird links! Don't try to login to any weird phishing pages! Stay vigilant out there, people!
  8. Thanks for reporting the email as phishing. Since it came from gmail.com they should be able to suspend the account pretty quickly so it can't send any more phishing emails.
  9. Remote access enabled. host=65.19.154.94 port=5432 user=funslemmens_vijfblad dbname=funslemmens_boris password=<set in Plesk>
  10. Glad to hear it. Let us know if you run into any other issues.
  11. Sorry to hear you had some trouble with our signup process. I took a look at your account, and it looks like you submitted a username, but instead of submitting a password something blocked you from sending the password to our website. We've seen that before when someone anti-virus or router settings prevent your browser from submitting information to our website. Usually the solution is to disable the anti-virus, or use a different internet connection. Since you were having trouble submitting a password I went ahead and finished creating your account with a random password and a free domain that matches the username you submitted. I see you've already reset your password and gotten logged in so everything seems to be good to go. You're allowed to have up to 15 domains on your one Morty account so we can add more domains for you, or if you don't like the default free domain I picked for you, we can change that as well. Since your account is working and you've logged in successfully we would appreciate it if you could close your PayPal dispute. Let us know if you need help with anything else.
  12. I checked the sent emails, and your validation email definitely got sent, and there was no error message. If you're having trouble receiving emails at this address you could try using a different email address.
  13. You and your brother can share the one free Morty account then.
  14. This has actually been updated and remote PostgreSQL access does get transferred to the new server now. Most likely you didn't read the second email that says the new IP address that you have been moved to, and you're still trying to connect to the old IP. You need to use this IP now: host=65.19.154.93 port=5432 user=victord1_mund_dev_user_2 dbname=victord1_mund_dev password=<set in Plesk>
  15. DKIM, SPF, and DMARC have been set up for the domain aftershannon.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  16. How many accounts do you have?
  17. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened. When Johnny is read you can stay on Morty by making a prepay payment of $5 or more. The difference between the amounts is the amount of bonus you get. If you pay $5 then you get $1 bonus for a total of $6 which could last up to 6 months. If you pay $10 then you get $2 bonus for a total of $12 which could last up to 1 year. If you pay $19 then you get a bonus of $5 for a total of $24 which could last up to 2 years.
  18. Just a reminder that you have 5 days left to get a new payment set up.
  19. Johnny isn't rebuilt yet, so of course you can't login.
  20. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened. Your IP will be different while on Morty, but once moved back to Johnny it will be the same IP as Johnny had before.
  21. An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
  22. There are zero databases with a table with margarita in the table name. It seems like you're going to have restore from whatever the last backup you made yourself.
  23. I'm not seeing any databases that only have those 2 table names. Is there some unique string of data that might be inside the database?
  24. No problem. Enjoy your free Morty trial.
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