Krydos

Yes, we sent emails to all of the active Johnny accounts on May 9th explaining what your options are during the rebuild.

The module discord.py has been installed. You can see the current list of installed modules and their versions for Morty2's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

The DNS records for the VPS domain files.mm1.helioho.st has been fixed. It should start working once the DNS cache expires in 4 hours or sooner.

On May 4th we posted this news message https://helionet.org/index/topic/67623-when-servers-explode/ which we explained that some of the DNS records from the old DNS servers had been lost. I have recreated the DNS zones for the domains alvarezproject.fyi, andrewofswinleyforest.fyi, adventuresofjediandus.fyi, and adventuresofjediandazorr.fyi. Let us know if you notice any other DNS issues.

Sure, everyone is welcome to help out whether they get our permissions first or not. Probably just focus on helping people on the forums or Discord first like I already said.

Sure. For email there are a few formatting issues that you want to avoid. For instance, if you post a link to a forum topic, the forum likes to convert it into an embed for you, but if you send an email with an embed it doesn't get sent correctly, so you have to make sure you click the button at the bottom of the forum text box to convert it back to a regular link. Most of the forum formatting like the numbered lists and bullet points don't transmit correctly either. It's better to just manually type * or 1. 2. 3. etc to make lists. Also, quoting emails doesn't work very well, so it's best to avoid it, or manually type > to indicate a quote instead of using the default forum quote system. We are planning on upgrading the email system at some point to help make the emails look better, but there are a lot more higher priority things to work on.

We're a non-profit whose mission is to provide free hosting to students, small businesses, and anyone in need who can't afford paid hosting. You getting upset about this is like a homeless person getting upset that someone accidentally knocked over the soup pot and they won't get free soup today. You probably shouldn't complain about free hosting if you can't afford paid hosting just like you shouldn't complain about free food if you're starving and can't afford food.

We do respect data and we do everything we can to ensure file security, but making backups is the users responsibility not ours, and we make that pretty clear in our terms of service. It doesn't matter what service you use or how much you pay, you can lose data even on AWS or any other hosting provider. It doesn't matter how many redundant systems you have, it's still possible for them all to fail at the same time. We appreciate users who have common sense, and understand that we're volunteers helping you for free without any type of pay so people who can't afford paid hosting, like yourself, can have a free website. If people don't appreciate us volunteering our free time to help them and people don't appreciate having a free website then they can go elsewhere. This is our response.

Our free hosting plan is currently closed while we rebuild the server, but a lot of our existing free users have been moved to Morty temporarily during the rebuild to keep their websites online. I have sent you an invite to create a new account on the Morty server, but once the Johnny server is ready in a week or so we will move you to the new server.

It's interesting to me that you invested a "significant amount of money" into writing this software, but you weren't willing to even pay $1 for a more stable server, plus you weren't willing to invest even $0 or a single minute into making a backup of this extremely important data. If it were me I would make daily backups if something was this important, and a "significant amount of money" involved. Strange priorities I guess. I don't think I'll ever understand. A new backup from 2026-05-08 has been uploaded to https://heliohost.org/backup Let us know if there is anything else you're missing.

Hopefully that mystery has finally been solved for good. We were all so confused why your website worked perfectly fine for everyone other than you. Massive cookies were to blame.

A record pointed to 65.19.154.93 and an AAAA record pointed to 2001:470:1:1ee::1011. You can install SSL yourself by clicking SSL/TLS Certificates on the Dashboard tab. You can set up the 301 redirect with an .htaccess file in httpdocs/.htaccess

Installed. You can see the current list of installed modules for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Installed. You can see the current list of installed modules for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

Looks like you finally clicked it now.

It looks like you haven't even clicked the Morty invite link I sent you.

Sure, the forums https://helionet.org and our Discord https://discord.gg/fAk2rMfyba are a great place to help out.

I took a look at your error logs, and I think I understand what is happening. Here is the error: ModSecurity: Access denied with code 403 (phase 2). Found 3 byte(s) in REQUEST_HEADERS:Cookie outside range: 1-255. [file "/etc/httpd/conf/modsecurity.d/rules/comodo_free/12_HTTP_Protocol.conf"] [line "95"] [id "210410"] [rev "4"] [msg "COMODO WAF: Invalid character in request||denisov.helioho.st|F|3"] [data "REQUEST_HEADERS:Cookie=x=\\x0a5D\\x00\\x8f5\\xd95\\xd95\\xde 5Mj\\x04\\x1b\\x0f\\x80\\x8f 5F \\x07\\x80 <P\\x1b\\x9f\\x00t\\x1b\\x00 \\x0aAmazing fielding, incredible pitching start by Bluto.... It looks like your cookie is larger than 255 characters, so mod_security is blocking you and you see a 403 error. I have disabled rule number 210410 in your web application firewall, and it should go into effect in a few minutes when Apache restarts.

Let us know if you see any phishing emails or links to fake HelioHost login pages. Thanks.

Yep, you're on Johnny, and we're in the middle of upgrading Johnny right now. You can't login to a server that is not finished being rebuilt. We made a news post about it on May 8th https://helionet.org/index/topic/67733-when-it-rains-it-pours/ and we also emailed you on May 9th to give you options during the rebuild.

Have you gone through all of the SSL debugging steps on our wiki? https://wiki.helionet.org/SSL_Certificate_Problems

DKIM, SPF, and DMARC have been set up for the domain magnya.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

You're on the Johnny server. We made a news post about that server being down for a rebuild on May 8th that you can read at https://helionet.org/index/topic/67733-when-it-rains-it-pours/ We also emailed you on May 9th about it to give you some options during the rebuild. Of course you can't reset your password or login to a server that isn't even finished being built.

Invite sent. When you create a hosting account it will actually create and activate a forum account for you at the same time.