Krydos

What is careless about it? As soon as an administrator noticed that something was broken they immediately began fixing the problem. No one here is really a "customer" (Definition of customer: a person who purchases goods or services from another; buyer; patron.) because we don't charge for any of our services. There really isn't any options to "upgrade" your account since this is a free service. If you're not happy with the best free web hosting on the entire internet you're more than welcome to go spend a lot of money elsewhere, but honestly this service is better than a lot of the paid hosting that exists, but I guess all of this is just my opinion and you're welcome to your own opinions.

Glad your problem got solved! Closing... Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

mrmoha.heliohost.org is no longer queued. If you're still seeing the queued page please Clear your cache.

What do you mean by your content is deleted? Wordpress and it's files and directories seem to still exist on your account. Can you access mysql? Either through cpanel or through a script?

This support request is being escalated to our root admin.

See, now I'm wondering. http://www.helionet.org/index/index.php?s=...ost&p=71032 This is an account that I unsuspended using that script and now his wordpress is looking really broken. Could it be that that script unsuspends their account allowing apache to show the right thing but breaks their mysql connection? In the output from that script I definitely remember seeing a line about unsuspending mysql users associated with the account. I'm not too familiar with wordpress, but what does a completely blank white index.php with no content mean it is doing?

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Your account has not been deleted. It was just suspended. Make sure you log in at least once every 30 days to prevent this in the future.

Please Clear your cache.

See http://www.helionet.org/index/index.php?s=...ost&p=71027 Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. <a href="http://wiki.helionet.org/Clear_your_cache" target="_blank">http://wiki.helionet.org/Clear_your_cache</a> -- Please spare a few minutes to take our brief survey: <a href="http://feedback.heliohost.org/" target="_blank">http://feedback.heliohost.org/</a> Your participation in this survey is greatly appreciated.

He's probably username: bluepart domain: sopenco.com server: stevie The website seems to be loading fine. Don't know about databases though.

Delete those NS entries and replace them with ns1.heliohost.org and ns2.heliohost.org through the godaddy interface.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. http://wiki.helionet.org/Clear_your_cache -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

@vykatk, Your account has been manually unsuspended. If you still see the suspended message please clear your cache. http://wiki.helionet.org/Clear_your_cache @admins, If the administrator control panel suspend/unsuspend checkbox doesn't fix the suspension you can fix it by logging into the server that the suspended account is located and running sudo /scripts/unsuspendacct <username> @djbob, Going to leave this thread escalated because administrator control panel might need some fixing since the cPanel upgrade. Something is causing the suspend/unsuspend buttons to not work right.

There have been a few spikes on the server monitor http://heliohost.grd.net.pl/monitor/ but it's unlikely that you happened to try to log in during the minute of lag in the middle of 12 hours of no lag. Maybe you could try some of the suggestions on http://wiki.helionet.org/How_to_access_cPanel to see if any of the alternate methods of logging in work for you.

Why repeat information that was already summed up in the first word of jje's post while contributing exactly zero additional information?

About a billion .'s later it finally said Done. Dig now shows the same info for tirocangas.com on both ns1 and ns2. Give it 24 hours from this time and we'll see if it's all working tomorrow.

I've noticed that when I use filezilla to upload or download a full sync of my site (thousands of files transferring for more than 5-10 mins depending on my connection speed) the entire site goes down and starts throwing 500 internal server errors. As soon as I close down filezilla (just closing the program not killing any processes on the server) all the errors go away and everything loads properly like it's supposed to. If you're actively downoading, uploading, testing, using mail, etc etc you will probably hit your process limit, but if you give it a few minutes to settle down your site will run fine again. Or you could just make a post here every time you start to overload your site. That works too I suppose.

I just suspended both my accounts on stevie and johnny and they both displayed the correct new suspend message. http://cody.heliohost.org/suspended.page/ still shows the old message, but it's not like anyone is ever going to see that unless they are clicking my link to find it.

Dig shows ns1 and ns2 have different records for TIROCANGAS.COM still. Currently running the DNS sync again to see if it helps.

Good to know. I'll file that script away for future reference if I run into this again.

What is your cPanel username? It sounds like it might be a process limit cap. Also moving this to Customer Service forum.

Did you try changing your password yet using the tool that I linked? The reason I suggested it is because maybe you're using a character in your password that is escaped properly and works for cPanel login, but the domain name change script doesn't escape it properly or handles it slightly differently causing it to think your password is wrong. Worst case scenario your account becomes slightly more secure (because you should change your passwords regularly anyways) and you help us troubleshoot why this script has worked for hundreds if not thousands of other users and it only fails for your particular case. If you're in a hurry to get the new domain up and running faster you could also add it as a addon domain or a parked domain through cPanel.

Can you log in to cPanel using your username and password? If you can't (you're using the wrong password) you can use this page http://stevie.heliohost.org:2082/login/ to reset your password.

Depending on how customized the joomla install is that you're trying to move it might be easier to use softaculous or at least do a fresh joomla install and then transfer all the data and templates over.