Krydos

A link to download a full backup of your account has been emailed to your contact email address. Your account has also been moved to Johnny and unsuspended and you should be able to log in at http://heliohost.org/

No, Heliohost definitely doesn't block cloudlfare IPs. I have cloudflare set up on several of my own domains hosted on Heliohost and they are all working fine. Perhaps your cloudflare settings are incorrect?

If you got that error trying to create a new account then it probably means that your old account had not been deleted yet. Yes, most deletions take place in the range between 5 seconds and 24 hours, but during extended sessions of high load it can sometimes take even longer for an account to be deleted. If you take a look at http://heliohost.grd.net.pl/monitor/ you can see that Johnny has been experiencing quite a bit of high load lately. I have checked, and your old account on Johnny with the domain randomforo.com has now been deleted and you should be able to create your new account using the same domain now. If you encounter any further errors let us know and we can take another look.

Your account was suspended for the following reason: Malware. 3 file(s). Trojan.PHP-43 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

If you have a good idea of what the problem might be, have a plan on how to fix this, and now know that you should probably test scripts locally as much as possible before executing them on a shared host I'm willing to give you a second chance.

According to the logs, your account was using about 1485% more memory than the average java enabled account's usage so java support was removed. Since java can only be enabled on a limited number of accounts at a time the automated systems monitor the resources that each account is using, and if one account seems to be abusing the service it is removed to provide better support to the largest number of accounts. If you know why your account was using so much more system resources, and would like a chance to fix the problem you may go ahead and request java on your account again by posting in the java request forum http://www.helionet.org/index/forum/74-java-requests/ As far as not being able to log in, have you tried the recommended method of visiting http://heliohost.org/ ? If you're still having trouble logging in with this link please let us know so we can further troubleshoot the issue.

We received a report that your account was a phishing site which violates the first agreement in our terms for hosting with Heliohost: http://wiki.helionet.org/Terms

Alright, you have permission to create a second account.

http://www.haidongji.com/2007/10/04/character-set-and-collation-for-simplified-chinese-mysql/ utf_general_ci is not one of them. I would recommend trying utf8_unicode_ci or big5_chinese_ci both of which are available on Heliohost.

Yes, there are ways to log into your account where your signin will not be counted. That's why we always say: Favicon.ico is a small image file that browsers automatically look for to put on the tab for your site and next to any bookmark to pages on your site. Just google it for information on how to use it if you want to. In the top right corner there is a grey box labeled "Follow this topic". If you set your account settings to email you about followed topics and follow this topic you can set it up to email you each time someone replies to your topic. Or you can just visit this topic again to check.

Good catch, Shinryuu. ".om" doesn't always work as well as ".com" Since the old account in question has never been logged into by the owner I went ahead an deleted it for you. Bonus lame joke: Q: What TLD do Buddhist monks prefer? A: .om

You might want to check out /home/kymercer/public_html/cgi-bin/vitals.cgi /home/kymercer/public_html/cgi-bin/search_bonds.cgi It looks like the problem was memory usage. On March 19th your account used 2666% more memory than March 18th, and 1538% more memory than March 17th, and 3225% more memory than on March 16th.

/home/ryiah/public_html/cron.php

If you look at http://heliohost.grd.net.pl/monitor/ you can see that last night signups on Stevie lasted for 6 hours (6am PST). There is no guarantee of how long signups will last -- some days they last longer, some days shorter -- but if you can't be awake at 12 am you might be able to be awake at 6 am, or whatever time those pacific timezone values convert to where you live.

You requested java on March 11th. The last account to receive java requested it on February 7th. Java is first come first serve. It wouldn't be fair to add java to your account when there are still people who have been waiting longer than you. If my count is correct I believe you are currently 37th in line to receive java. If there is a reason to deny java to an account, such as the account is suspended, a note will be posted on the request explaining why the java request could not be completed. There is no such post on your request so there is no problem and as long as you keep your account in an active state you will receive java once it's your turn. As far as we know we are the only free webhost in the world that provides tomcat 7+ .jsp and .war servlet deployment. This is a great feature, and we are proud to provide it. Unfortunately, java doesn't scale well in a shared hosting environment which means that each account that receives java (even if they don't use it) increases the load of the server. This is why we can only enable java on a limited number of accounts at a time. Whenever an account is finished using java or their account is suspended for whatever reason that frees up system resources that we can use to provide java support to the next account in line to receive it. You're welcome. Our apologies that the java request process is difficult to understand. There has been some work done to move the system to an easier to understand automated system that would provide you with some sort of a guess as to how long you would need to wait for java to be enabled on your account.

Yeah, you can go ahead and create a Johnny account as long as you only have one account currently.

When you sign up to create an account you should receive two emails. One as soon as you submit your account information, and another when the system attempts to create your account. If you locate those two emails they might contain an error message that would help us understand why your account wasn't created. If you created your account months or years ago, then it might have deleted from inactivity as Shinryuu said. The solution to preventing your account from being flagged as inactive is to log into your account at http://heliohost.org/ at least once every 30 days. I can see that there is an account with the username immacio in the creation queue, which means you should have received the first email. Once the system gets to trying to create your account you should receive the second email. Let us know if this creation fails too, and providing the error message from the email will help us troubleshoot it.

Please post the following information: Your cPanel username Your main domain The server that you are on

http://connecting.heliohost.org/ seems to be working now. If it's not displaying properly for you don't forget to clear your browser cache.

Yes, the advance account has been queued for deletion. Thank you for your compliance.

That's because cPanel doesn't let you add domains to your account that already belong to another account. The reason that the suspended page is shown is because the account that the domain in question belongs to is suspended for inactivity since the last time the owner logged in was October 7th 2012. If you are the owner of both accounts you can renew the inactive account using this tool http://www.heliohost.org/home/support/scripts/renew and then delete the old account using this tool http://www.heliohost.org/home/support/scripts/delete Keep in mind that each user is allowed only one active account so if you are the owner of both accounts and you don't delete one or the other all of your accounts could be suspended for breaking the one account rule. Once the old account is deleted the domain will be freed up and you will be able to add it to your new account.

The link should be working now since Johnny is back online http://www.helionet.org/index/topic/15387-johnny-nearly-100/

The account in question has been queued for deletion by the owner. Marking as solved. In general the queued page shows on all new accounts and all new domains for 24 hours or less after the domain is added to the system.

The queued page is shown when apache doesn't know which account the requested domain belongs to. It looks like you have your A record set correctly for the subdomain, but you still need to add the domain to your account. The only way to add a domain that you cannot change the nameservers for is by using this tool http://www.heliohost.org/home/support/scripts/domain to change your account's main domain. Once you change your main domain and wait 24 hours apache should know which account the requested domain belongs to and instead of showing the queued page it will show the contents of your public_html directory on your account. Let us know if you have any further problems adding this domain to your account.

Since it appears as if no other Heliohost staff members would like to give you another chance I have moved your account to the Johnny server and unsuspended it. The reason you have been moved between servers is because the malware files that you keep getting on your account are causing high load and negatively affecting the other users located on Stevie. Perhaps if you can go several months on Johnny without getting any more malware or causing any other problems we can give you the ok to move your account back to Stevie and you can benefit from the increased uptime and stability that Stevie offers. I have also removed the malware files on your account. They were: /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_37bb614aea48f68651a4c06998a2d4d4.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_fd40ea2b1910b4f445362c6cbce65820.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_1fcc38d353242be01810721334b46742.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_6a6255b0dd5df120b3778e577dbad069.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_29db131e8d529025e29d9c48fc7b3fb3.php You should now be able to log into your account at http://heliohost.org/ Let us know if you have any problems logging in, or if you have any further questions about preventing malware.