Krydos

Phishing accounts cannot be deleted because the data in the account can be used to prosecute the offenders.

Thanks for removing the offending file.

What is the addon domain that you're trying to add? atmforex.what? I can't really add it for you if I have no idea what to add.

We are aware of an issue on the Johnny server causing slow connections or disconnections. The problem will be fixed as soon as possible. We will provide updates as soon as they are available.

Dedicated IP granted.

It looks like java was last installed on your account on August 13th. You didn't use your java a single time, nor did anyone access any jsp pages or servlets on your account over the next month, therefore java was automatically removed on September 13th to make room for people who actually use it. Sorry, but it isn't really fair for all of the people waiting in the queue to be unable to use java when someone who does have java enabled isn't even using it. Unfortunately just having java installed on your account uses up system resources (whether you're actually using it or not) and prevents others from being able to even have it installed. TLDR: Use it, or lose it.

Yesterday your account used 122% more memory than the second highest memory usage account, and was fifth highest cpu usage. The day before that your account used 203% more memory than the second highest, and 112% more cpu load than the second highest. The day before that your account used 198% more memory than the second highest, and 140% more cpu load than the second highest. I could go on and on like this. Basically every day your account is the highest load on the server. Sure, Byron, if you want to unsuspend his account you can, or maybe just make a full backup for him. It's up to you. I don't have any issues with you being the nice guy, but my job is to keep the servers running as well as I can for the other thousands of users and there is no doubt in my mind that the Stevie is much better off without his massive amounts of load and overuse of memory.

At this point cloudflare dns is not available for any domain.heliohost.org type domain, but if you have a .tk, .com, .org, .net, etc. type domain you can use cloudflare instead of the default heliohost dns servers.

Java is not currently installed on the account softlab. You can request java for your account by making a post following the instructions located at http://www.helionet.org/index/forum/74-java-requests/

Stevie is no longer listed in any spam lists that I can find.

Well, as the suspension note said your account was suspended for filling 44% of the /tmp partition. When one user overuses this partition it means that other users and other system services are unable to use this partition because it is full. To prevent an account from continuing to cause a disruption to all the other users on the server the problematic account is suspended until the owner of the account is ready to fix the problem. If the owner of the account fails to fix the problem the account will probably just end up getting suspended again for the same thing. One suggestion on how to fix this issue would be to use a tmp directory in your own account's space such as /home/stamp/tmp instead of the system wide shared /tmp directory. This way if your scripts run wild and fill up all available space only your account will be affected, and you won't end up getting suspended.

Yeah, I've been struggling with a mental block of how to fix the uptime with the Heliohost nameservers for a long time. Many thanks to Ashoat took a look with fresh eyes and fresh error logs that were being emailed to him that I didn't have access to. In simple terms it was the monitoring process that is responsible for keeping the nameservers online that ironically was causing the nameservers to be offline so often. It's like saying you need to go down if you want to go up, or turn left to go right. It just didn't occur to me because it was such an illogical solution. Anyways, ns1.heliohost.org should once again have nearly 100% uptime, and ns2.heliohost.org should have better than 0% uptime as it has for the last several months. This should solve your issues of setting your nameservers on your registrar. Let us know if you need any further help.

First of all sorry for not getting back to you sooner. As wolstech said I usually try to check in on the forums at least every other day, but I've been very busy. As wolstech said that account cannot be unsuspended, and we cannot provide a backup of any of the data on the account because of illegal activity. I have queued the account for deletion and you should be able to recreate your account using your .com domain shortly. It does look like your wordpress site was hacked and that's why you were permanently suspended. It is each users responsibility to maintain the security of your website, and if you use weak passwords or vulnerable software this can happen sometimes. In the future I recommend being a little more vigilant about your security.

Dedicated IP granted. My apologies for the delay.

If you would like to use a different version of Phpmyadmin than what is default in cPanel it is possible for users to install a different version on their account.

/var on Stevie currently has about 2.0 GB of free space, and /var on Johnny currently has about 6.8 GB free. Email on both servers is working for me. Marking solved. Let us know if you're having any other issues.

Standard policy is to suspend all accounts until he chooses one that he wants to keep.

Ok, no problem.

Done. Do you still need your other SRV record for omgserv.com?

What is your site for if it's not for phishing?

Most of your load is coming from: /home1/vnandan/public_html/blog/index.php So far today you are third highest cpu use, and twenty-fifth highest memory usage so I would recommend looking into ways to reduce your account's cpu usage. Let us know if you need any more help with this issue.

Does it work for you now?

Alright, a delisting has been requested.

Can you post the full error message please?

The file that triggered your account to be suspended on September 6th was: /home/ufni/tpb/proxy.php