Krydos

Thanks for upgrading. I have set your balance to $12 after the $10 payment and $2 bonus. This should last you about a year without overages. You're on Morty right now, which is being retired soon, so we're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you're on currently, so it's even more of an upgrade.

The free plan is now back, and better than ever! The Johnny rebuild has been completed and free signups will be opening in about 30 minutes. If you don't already have an account you can signup at https://heliohost.org/signup/ We expect signups to fill pretty quickly, so be ready to click as fast as you can. On May 9th we emailed all of the active Johnny users, and offered them a free trial on Morty to get their websites back online during the rebuild. If you are one of those free users currently on Morty we will be emailing you to ask if you want to stay on Morty or go back to Johnny. If you want to stay on Morty you can use this link https://buy.stripe.com/7sI8wOe4p40y9q0147 to pay $5 which will last about 6 months without overages. If you make a payment let us know so we can make sure it gets applied to your account. If we don't hear back from your we will move you to Johnny automatically in a few days. If you decided not to accept a free trial, you can recreate your Johnny account by going to https://heliohost.org/status/ and entering your email or username. The website will recreate your account for you on the new Johnny server. The new account will be empty so if you want to restore your previous website you'll need to download your backup from https://heliohost.org/backup/ or use a backup that you made yourself. Keep in mind that if your backup is missing anything we may still be able to recover it for you. Just let us know what you're missing, and we can take a look. The new Johnny also has a number of upgrades such as Python 3.14, MariaDB 12.2, PostgreSQL 18.4, etc. If your script isn't working, make sure you're using the correct shebang version. Let us know if you have any questions.

I have added a more recent backup for you. Try downloading your backup from https://heliohost.org/backup/ again. If you'd like to stay on Morty you can also use Stripe to pay. This link will charge $5 USD which would last about 6 months on Morty as long as you don't have any overages. https://buy.stripe.com/7sI8wOe4p40y9q0147 We can also provide a $10 link which lasts about 1 year or a $19 link which would last about 2 years.

@wolstech I just checked the NS records, not the DKIM, SPF, and DMARC records. I didn't realize they were already set up. I just knew I couldn't edit their Cloudflare settings for them. @urbanshed If you're DNS records are already set up try sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This domain is using Cloudflare, so the user has to set up DKIM, SPF, and DMARC themselves. We can only set up email for people who use ns1.heliohost.org and ns2.heliohost.org

Fixed.

The directory /var/www/html/files/c-cloud and all contents have been deleted. If you realize you need something that was inside there, or if I misunderstood what you wanted, I made a backup first and put it in /home/marcomessina/c-cloud.tar.gz for you.

I have created a new account for you on Morty. You may need to reset your password at https://heliohost.org/reset/ before you can login. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ I see you have an older backup in there from September 23rd 2025. We also have a backup that was made on May 8th 2026 that can be added if you'd like. Let us know. Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

So, Morty and Morty2 are using much newer versions of MariaDB than Tommy. When you went from Morty to Tommy some of your new collation doesn't exist on Tommy's older MariaDB so it wasn't able to create those tables. ERROR 1273 (HY000) at line 766 in file: '/tmp/pmm-ru-udb-dump-yVJTNQ/backup_sqldump_2605201808': Unknown collation: 'utf8mb4_uca1400_ai_ci' We're going to be upgrading Tommy to use the same version of MariaDB as Morty2 as soon as the Johnny rebuild is finished. You've got enough Morty balance now to last probably 2 years with no overages, so it probably won't be an issue again for you. I found 6 databases, and put them in your home folder for you as .sql files. You'll probably need to recreate the database, and then import the .sql file in. Since you're on Morty2 now there shouldn't be any issue with the collation anymore. Let us know if you're still missing anything.

This might help you too

Yeah, that's a lot of emails. Backups 0 MB Emails 728.44 MB Files 245.03 MB Trash 0 MB Logs 23.35 MB PSQL 0 MB MariaDB 0 MB Total 996.82 MB 172K /home/urbanshed.helioho.st/httpdocs 245M /home/urbanshed.helioho.st/urbanshed.in 12K /home/urbanshed.helioho.st/.composer You're at 996 MB out of 1000 MB so you may be able to login quick and start deleting stuff before it goes over the limit again.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

DNS recreated.

Fixed. The issue is Morty has a newer MariaDB than Tommy, and you created your Wordpress database using a collation that doesn't exist in the older MariaDB on Tommy. After converting your data into a collation that Tommy understands it works fine now.

Since the requested modules were installed, and you didn't answer my question about whether or not you're asking about WSGI control access, I'm going to assume you don't want WSGI control access and this request is complete. If you really do want to have WSGI control access enabled please open a new request.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

To summarize, yes there are two ways to do a websocket on Tommy. You can set up a reverse proxy with .htaccess on your own, but some software have issues with this method. If that doesn't work for you an admin can set up a Nginx reverse proxy for you. You just need to make sure The process that is going to be listening for websocket requests is already running. Let us know your username. Let us know which domain or subdomain you want to be the websocket. Let us know the port your websocket process is listening on. After we have that information we can set up the Nginx reverse proxy websocket for you.

Yes, we sent emails to all of the active Johnny accounts on May 9th explaining what your options are during the rebuild.

The module discord.py has been installed. You can see the current list of installed modules and their versions for Morty2's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

The DNS records for the VPS domain files.mm1.helioho.st has been fixed. It should start working once the DNS cache expires in 4 hours or sooner.

On May 4th we posted this news message https://helionet.org/index/topic/67623-when-servers-explode/ which we explained that some of the DNS records from the old DNS servers had been lost. I have recreated the DNS zones for the domains alvarezproject.fyi, andrewofswinleyforest.fyi, adventuresofjediandus.fyi, and adventuresofjediandazorr.fyi. Let us know if you notice any other DNS issues.

Sure, everyone is welcome to help out whether they get our permissions first or not. Probably just focus on helping people on the forums or Discord first like I already said.

Sure. For email there are a few formatting issues that you want to avoid. For instance, if you post a link to a forum topic, the forum likes to convert it into an embed for you, but if you send an email with an embed it doesn't get sent correctly, so you have to make sure you click the button at the bottom of the forum text box to convert it back to a regular link. Most of the forum formatting like the numbered lists and bullet points don't transmit correctly either. It's better to just manually type * or 1. 2. 3. etc to make lists. Also, quoting emails doesn't work very well, so it's best to avoid it, or manually type > to indicate a quote instead of using the default forum quote system. We are planning on upgrading the email system at some point to help make the emails look better, but there are a lot more higher priority things to work on.

We're a non-profit whose mission is to provide free hosting to students, small businesses, and anyone in need who can't afford paid hosting. You getting upset about this is like a homeless person getting upset that someone accidentally knocked over the soup pot and they won't get free soup today. You probably shouldn't complain about free hosting if you can't afford paid hosting just like you shouldn't complain about free food if you're starving and can't afford food.

We do respect data and we do everything we can to ensure file security, but making backups is the users responsibility not ours, and we make that pretty clear in our terms of service. It doesn't matter what service you use or how much you pay, you can lose data even on AWS or any other hosting provider. It doesn't matter how many redundant systems you have, it's still possible for them all to fail at the same time. We appreciate users who have common sense, and understand that we're volunteers helping you for free without any type of pay so people who can't afford paid hosting, like yourself, can have a free website. If people don't appreciate us volunteering our free time to help them and people don't appreciate having a free website then they can go elsewhere. This is our response.