Krydos

Closing due to inactivity.

Are you aware that WSGI control access will use about 260 GB memory per day which will cause about 3 cents per day overage charges?

Thank you to everyone who helped beta test our WSGI restart access for Flask and Django apps. We now have enough data from the testing to end the beta. We have determined that enabling WSGI restart access uses at a minimum 260 GB memory per day per domain. Obviously this is a death sentence for any Tommy or Johnny account, since you're only allowed to use 200 GB per day, so WSGI restart access is now a feature only available on Morty. We have gone through all of the accounts on Morty, Tommy, and Johnny and disabled the WSGI restart access so there are no surprise suspensions or surprise bills. If you're on Morty and your WSGI access was removed please feel free to re-request it. If you do request WSGI restart access on Morty for one domain be aware that you're probably looking at a bill of $1.91 or more per month as long as it is enabled. If you enable WSGI restart access on two Morty domains you'll probably end up paying about $5.86 per month. Being able to clear the server cache is definitely helpful for debugging your Flask or Django app, so if you want to enable WSGI restart access on Morty temporarily for debugging, and then disable it for the lower bill later, that is fine with us. Please be aware that we attempt to respond to all support requests as quickly as possible, usually within an hour or two, but occasionally it can take up to 24 hours to complete if it's a holiday, the middle of the night, we're all busy, etc. etc. 24 hours of WSGI restart access only costs about 3 cents though, so no need to panic.

We don't downgrade modules because that is pretty much guaranteed to break someone else's site unless we know for certain that you're the only one who is using the module. Since the modules is already installed on Tommy that means someone is probably using the newer version. Here are your options: Move to a VPS where you have root access to install whatever version modules you want https://heliohost.org/vps/ Move to Morty where pydantic isn't currently installed so we know we won't break anyone's site by installing an old version. https://krydos3.heliohost.org/pyinfo/info3.12.py If you can use Python CGI instead of Flask we can set up a virtual environment for you using the old version.

WSGI restart access uses at a minimum 260 GB memory per day, so you're looking at a bill of $1.91 per month or more. Are you sure you want to proceed? If you want to enable WSGI restart access for a few days or a week that is fine too, and then we can remove it so your bill goes back down to $1 per month.

Reverse DNS for your VPS has been set up as requested. MoneyBroz will be starting the rebuild soon.

The Python module email is part of the standard install and doesn't need to be requested. The other modules were installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

The new backup including the website directory has been uploaded to the https://heliohost.org/backup/ system. Let us know if you have everything you need now. Once your VPS is rebuilt everything is deleted permanently and there is no way to recover it.

Yeah, definitely. Just put your public key value in /home/username/.ssh/authorized_keys and then login without a password.

Looks like there was a root login from 83.84.116.55 which doesn't appear to be you.

Do you have a list of files that you want backed up prior to rebuilding the VPS?

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

Yeah, it's pointless to mess with it right now because you're still on the old plan and any changes we make may be reverted when you change the the new plan. Keep an eye on the Account tab and when it says "HelioHost 2000 MB" instead of "HelioHost 2000 MB old" then we can take a look at it if it's not fixed already.

When we fixed the 503 error we uncovered some strange bugs in the most recent versions of Plesk which caused some permissions to disappear. We are still in the process of transferring people from the old broken plans to the new ones. You can tell if you've been moved by going to 1. Login at https://heliohost.org/login/ 2. Continue to Plesk 3. Account in left menu 4. Check Plan Name As you can see you're on an "old" plan currently. Also it looks like your mailbox size is unlimited, not 100 MB.

Remote access enabled. host=65.19.154.94 port=5432 user=moisesbaly_balyonline_db_user dbname=moisesbaly_balyonline_db password=<set in Plesk>

Remote access enabled. host=65.19.154.90 port=5432 user=marcogarthi_db dbname=marcogarthi_dbTest password=<set in Plesk>

No. That's why I suggested switching to a VPS. Another option is you can switch to Python CGI instead of Flask. The timeout on CGI can be increased if you need it.

You're not causing Nginx to restart. Nginx restarts hundreds of times per day on its own. Each time some domain gets SSL. Each time a new account is created. Each time an account goes inactive. Each time an account gets unarchived. There are tons of reasons for Nginx to restart, so if your code can't handle an Nginx restart, increasing the timeout isn't going to help and you need to get a VPS.

No problem. By the time September arrives our VPS billing system should support Stripe so we won't have to manually create payment links for the wrong amount. Haha.

Yep, that was a typo. It was supposed to be $37.80. Since it was my mistake I will go ahead and give you the 10% discount anyways, but $27.80 will only take you to September 23rd instead of the full 6 months. I went ahead and canceled the wrong amount subscription and we will email you on September 23rd to set up a new subscription for the correct amount. Sorry about that.

HelioHost has released a new YouTube video on how to install MariaDB and PHP on a VPS. Check it out and subscribe at https://youtu.be/IbUi2gcLbuA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Of course. 2 GB memory, 2 CPUs, and 50 GB storage for 6 months with the 10% discount comes to $37.80 and you can pay with this link https://buy.stripe.com/28o9AS4tPeFc59KeUY We will upgrade the memory on your VPS once the payment is made.

Closing due to inactivity.

Here's a link to pay for Mercury VPS 1 GB memory, 2 CPUs, and 50 GB storage for 6 months with a 10% discount https://buy.stripe.com/5kAaEWf8t68GeKkdQQ

It looks like most of your memory usage is coming from your Node.js app | sum(mem) | sum(cpu) | process | +----------+----------+------------------------------------------------------------------------------+ | 0 | 0.10 | [Passenger NodeA] | | 0 | 0.20 | [php-cgi] <defunct> | | 146900 | 0.90 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/blood.hhfn.org.bd/etc/php.ini | | 1233748 | 7.70 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/panel.hhfn.org.bd/etc/php.ini | | 65339536 | 460.30 | Passenger NodeApp: /home/hhfn.helioho.st | Unless you password protect it anyone can access it, including bots. Here are the recent IPs who have visited your Node.js website. The left column is the number of page hits in the last day or so, and the right number is the IP. 21 162.158.175.54 21 167.71.81.114 21 172.68.26.254 21 172.68.27.96 21 172.70.94.122 21 172.70.94.68 21 172.71.167.128 21 172.71.167.160 21 198.41.227.68 21 198.41.227.94 22 162.158.175.46 22 165.22.34.189 22 172.69.65.41 22 172.69.67.111 22 198.41.227.122 22 206.189.19.19 23 162.158.174.47 24 162.158.174.46 25 162.158.175.31 27 172.68.26.67 113 141.101.96.28 131 154.94.51.39 690 154.94.51.136 You can see this information yourself by looking at your access logs, or AWstats. On Morty you can use as much memory and CPU as you want. If you go over the 200 GB limit you get charged $0.0005 per 1 GB memory, and if you go over the 10k CPU limit you get charged $0.005 per 1k CPU.