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Everything posted by Krydos
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The two domains have been created and are pointed at your VPS.
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How about the domain adguard.heliohost.us or adguard.helioho.st? Cloudflare doesn't recognize our subdomains as being owned by different people so you can't put them all on different Cloudflare accounts. As soon as someone convinces Cloudflare that domain1.heliohost.us is owned by person1 and domain2.heliohost.us is owned by person2 then it will work.
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[Krydos] Adding a domain to my heliohost account
Krydos replied to tabbythrowaway's topic in Escalated Requests
There is no exception for tabbygarf.club. The reason it doesn't get disabled is because you have your MX record set to tommy.heliohost.org. It looks like the new domain doesn't have an MX record yet, so it would get disabled unless you fix that. -
This was already handled here Marking this topic as solved. Let us know if you need help with anything else.
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[Solved] Request to enable remote PostgreSQL access for my IP
Krydos replied to fitulus's topic in Escalated Requests
No problem. Glad you find our customer support to be high quality. We volunteer for HelioHost because we enjoy helping people, such as yourself. You may randomly receive an email asking you to rate our service soon. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend waiting for the the link to be emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again! -
[Solved] Request to enable remote PostgreSQL access for my IP
Krydos replied to fitulus's topic in Escalated Requests
Remote access enabled. host=65.19.154.90 port=5432 user=fitulus_fitulus dbname=fitulus_availability password=<set in Plesk> -
Glad everything is working for you now. Thanks again for the 5 star review.
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When I click this link it shows 10/10 for me. Is it showing 7/10 for you still?
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Does it work now?
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Yes, your account can be unsuspended as soon as you answer this.
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Try testing now. Thanks!
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Yep, it worked. Your account is moving to Tommy. Thanks for the donation. I also noticed that you randomly received a review email. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!
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[Solved] Enable remote access to Postgres DB
Krydos replied to moisesbaly's topic in Escalated Requests
Remote access enabled.- 1 reply
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Added.
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The unit is seconds. Each user can have 10 simultaneous queries running at once. So if you start 10 queries that all take 10 seconds to finish your MariaDB load number would be 100 over 10 real life seconds. What are you going to do to reduce your MariaDB load?
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I don't think that is possible through PayPal, but I think it's enabled on the Stripe link. If I recall correctly it takes 4-14 days to verify the bank transfer.
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Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_user dbname=victord1_eventdly_dev password=<set in Plesk>
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You could either contact PayPal support and see what they have to say about it, or you can use this Stripe link to try to pay again https://buy.stripe.com/6oU7sNcs6207fjP1udco009 I understand that the Stripe link says $2 and the dashboard says $1, but the dashboard will be updated to the new pricing soon anyways, and I don't want to create a $1 Stripe link that will only be used once and then deleted in a week or whatever.
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[Solved] Request for smtplib module in Python 3.12
Krydos replied to dylanlewis11's topic in Escalated Requests
The module smtplib is a default module that is present in all Python installs, and doesn't need to be requested. -
Thank you for increasing your Morty balance. Since you paid $20 I added $25.2631 to your balance which was $1.3282. So your total is $26.5913 now. Based on the load from the last month that should last you about 808 days or until 2027-10-07. We'll email you when you get low.
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[Solved] Hallo please add wildcard subdomain
Krydos replied to mafutragil's topic in Escalated Requests
Added. -
Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_app dbname=victord1_eventdly password=<set in Plesk>
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I took a quick look around, and it looks pretty thoroughly broken. You'll probably need to do a rebuild. I recommend taking a backup of any files you need. Let us know when you're ready to proceed.
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https://heliohost.org/dashboard/upgrade/