Krydos

The two large backup files have been deleted and your account is at 3719/5000 MB now. Can you login now?

You're currently number 2335 in line to receive a new account on Plesk. The reason your website is offline is because your account was hacked, and phishing content was uploaded. Normally when an account is hacked we permanently suspend the affected account and give them a fresh account to start over, but since new account creation on Plesk hasn't been implemented yet you'll have to wait a bit. New account creation is our top priority and we hope to have it done in the next week or so if everything goes well. Then we'll start sending out invites to create new accounts to our top donors first. To move yourself into first place you'd have to donate more than $356, but even a donation of $1 would move you in front of about 1870 other accounts. You can check your ETA at https://www.heliohost.org/eta/?u=kushhous Right now there is no date and no position number because new accounts aren't being created yet, but once that is possible the ETA page will give you an idea of when you'll get your invite. The fastest way to get your site back online is by signing up for a VPS. https://www.heliohost.org/vps/ Right now VPS are full, but on June 1st we'll have more space available. They start at $4 per month, and we can install the Hestia control panel for you. Your backup from your Johnny account from before it got hacked can be found at https://www.heliohost.org/backup/ If you get a VPS with Hestia control panel we can automatically import your cPanel backup for you as well. VPS payments count towards your Plesk ETA donation. So paying $4 for a month of VPS is the same as donating $4 directly plus you get to have your website online at the same time. If you're not very familiar with root SSH access to Linux we can help you out with that too. You mentioned not being able to access your main email address. Would you like me to change it for you so your Plesk invite will go to the protonmail email when the time comes? Let us know if you have any other questions.

You can't login through the website yet. If you read the second email gives you the link to login. The 500 errors are probably unsupported .htaccess syntax. A quick way to check is to rename them to .htaccess-old and if the 500 error goes away you know there is something in there that Plesk doesn't like. If you read the error log it will say exactly what the 500 error is for.

@robevHow's the transfer from the VPS to Plesk going? Need any help?

Your account was hacked so we took it offline. Normally our policy for hacked accounts is to suspend them permanently and give you a brand new account to start over, but we haven't implemented new account creation yet on Plesk so we have to wait for that to be done before we can give you a new shared hosting account. You're currently #368 in line to get a new account. I see you signed up for a VPS so that should keep you online in the meantime. You can download your backup of your Johnny account from https://www.heliohost.org/backup/ Your VPS just comes with root ssh access so you can install anything you want, but if you're not too familiar with ssh we can install the free control panel Hestia for you, and even restore your backup file into the control panel for you. I see your capnjohn.gq domain has expired so you'll need to register it again, and then create an A record pointing to your VPS ipv6, and optionally an AAAA record pointed at your IPv6. If you want to set your nameservers to ns1.heliohost.org and ns2.heliohost.org on Freenom's website we can create the DNS records for you. You can also use any DNS provider you want. A common choice is Cloudflare. Let us know if you have any questions or need help with anything.

Yes, your invite was sent 5 days ago. I'll resend it in a few minutes. Make sure you check spam and promotions tab. EDIT: I figured out why you didn't receive your invite. You unsubscribed from our emails so we can't send emails to you. That includes invitation links. I'll resubscribe you.

Thank you for the donation. Here is your ETA now https://www.heliohost.org/eta/?u=graffix You're now #390 in line to create a new account. Keep in mind that like we said in and Johnny accounts will not be transferred, but instead we will be giving you a new empty account and you can download your backup from https://www.heliohost.org/backup/ and once your Plesk account is created you can restore the backup into your new account.

Keep an eye on the news because we'll announce when new account creation is ready. It should be within the next week we hope. There is quite a bit of work to do still though. Our priority was getting the transfer script working first because so many existing users have been waiting months to get onto Plesk. You can follow us on Twitter https://twitter.com/heliohost Facebook https://www.facebook.com/HelioHost.org/ Discord https://discord.io/heliohostorg RSS https://www.helionet.org/index/rss/1-news.xml/ or just check the News forum occasionally https://www.helionet.org/index/forum/1-news/

There you go https://www.heliohost.org/eta/?u=mgunlock You're currently #2 in line to be moved to Plesk. You should receive your invite in a few minutes when I send out the invites for the day.

Awesome. Glad you got everything working.

You have a typo in your .htaccess RewriteEngine on RewriteCond %{HTTP_HOST} ^groovetunez\.ga$ [OR] RewriteCond %{HTTP_HOST} ^www\.groovetunez\.ga$ RewriteRule ^/?$ "http\:\/\/groovetunez\,tk\/" [R=301,L] See how it redirects to a comma instead of a period? I changed that comma and it's working now.

It's not possible to reset accounts right now. In the past the way we reset accounts was to delete it and recreate it. We haven't implemented new account creation yet, so it could be deleted, but then you just wouldn't have an account at all until new account creation was available. I deleted all of your domains except your main domain, and you can delete all your files and databases yourself. If you want your main domain changed to something other than kreiskunst.art let us know and we can change it. You can have a free domain like kreiskunst.heliohost.us for example.

Yes, the username victord is available, but it would require deleting your Plesk account and recreating it. That can't be done currently, but maybe in the future after we get new account creation implemented we can try it.

Type in your username and email address into this link and it should email you a new link to download your backup. Let us know if you're still having trouble getting your backup downloaded. https://www.heliohost.org/backup/

There you go https://www.heliohost.org/eta/?u=unisan1 You are now #1 in line to be moved. I usually send the invites about 12 hours from now. Be sure to keep an eye on your email address.

I DM'd you a temporary password. Once you get logged in change it. Let us know if you're still having trouble logging in.

No problem. Glad you got it all working.

It looks like you're using Cloudflare. Have you updated the A record within Cloudflare to point to 65.19.141.77? If you can't get Cloudflare to work you could contact their support or switch to our nameservers ns1.heliohost.org and ns2.heliohost.org temporarily. If your domain works after using our nameservers you could then have Cloudflare copy our correct settings over and go back to using Cloudflare DNS.

First of all, thank you so much for the donation. Since we've been unable to create new accounts during this transition we haven't been able to get very much ad revenue so every donation helps a ton to keep us in business. Correct, we are unable to create new accounts right, but getting that working is the top priority right now, and we hope to have it done soon. You donation has been added to the ETA database which you can see at https://www.heliohost.org/eta/ when you type in your email address. We have some donors who have given over $300 who are waiting to create a new account so they're first in line, and then we will be working our way down the list. When we get to the $20 donation level we will send you an email with a link to create your new account. It is true that normally you should receive your invitation within 24 hours, but this is the first time in 17 years that we've been unable to create new accounts immediately like this so it will take a little longer to get your invite right now. One note about the ETA page is since we're unable to create new accounts right now there is no position number or date for new accounts, but once new account creation is implemented you will be able to see how many people are in front of you. If you have any other questions please let us know. Thanks again.

Added.

No, definitely not. I deleted them.

It says you're #5 right now in line to be moved to Plesk https://www.heliohost.org/eta/?u=irlhaiku so you shouldn't have received an email yet. You will receive your invite in a few minutes when I send out the 10 invites for the day.

I noticed that your account was inactive on cPanel so it was in a suspended state, and when it was transferred Plesk suspended it too because that was how it was before. I unsuspended your account and upgraded the transfer script so it won't do that to future accounts when they're transferred. Can you login now that your account is active? If not I can reset the password for you.

The subdomains have been created. Put your files in /retrope/boleros.fmlima.com/ etc. Note that the default location for subdomains is no longer inside public_html like it was with cPanel. If you wish to have the webroot pointed somewhere else let us know and it can be edited.

Yeah, you're fine. I was suspending and unsuspending your account a few times to test stuff. Since the server is so new I hadn't implemented the spam protection we had on cPanel yet. Plesk uses completely different software so I had to rewrite the spam script pretty much from scratch to make it work on the new server. There are a million things to do still, but the spam protection has been ported over now. You getting hacked was the motivation to move that to the top of the priority list.