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Everything posted by Krydos
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Remote access enabled.
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We implemented a way for users to deploy their own .war files since that post was made. I checked and it looks like you already have java enabled, so to deploy a .war you just need to Go to https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.phpClick the upload buttonSelect the .war file from your hard drive to upload to /home/slimsim/example.warSelect the .war file from the dropdown menu if there are more than 1 .war file uploaded to /home/slimsim/Click the deploy buttonWait patiently and refresh the page. For a new deployment, or if you change the filename of your .war file it can take up to 2 hours to deploy. If you submit an updated file with the same name as before it only takes a few minutes to deploy. If it takes longer than 2 hours let us know because there might be something wrong.When your .war file is deployed it will show a URL link to the deployed .warIf it fails to deploy it will let you know and you can contact us for detailed error logs. We aren't able to provide direct access to the error logs because they contain information for all of the users on your server, and might contain other people's private information
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37 simultaneous postgresql connections left open and idle is too many. Please try to limit yourself to 4 open connections. If this happens again we will probably have to set a hard limit of 4 open connections for all Johnny users and if you try to open more than that you'll just get an error message. Unsuspended.
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You're on Tommy now. Thank you for the donation.
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Another person on your server was complaining about not being able to connect to postgresql too. Since he posted the actual error message I was able to figure out that one account on Johnny was hogging all the available postgresql connections. Perhaps this was your issue too? https://www.helionet.org/index/topic/41312-psql-remaining-connection-slots-are-reserved-for-non-replication-superuser-connections/
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Your account is not suspended.
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I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-11-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
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You can monitor your load here https://johnny.heliohost.org:2083/frontend/paper_lantern/load/index.live.php
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I just tested your account by logging in to it and it is active, not suspended, and fully functional. Try resetting your password here https://johnny.heliohost.org:2083/resetpass?start=1
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You might want to whitelist @heliohost.org emails to be delivered to your inbox. The inactivity warning emails comes about 2 days before your account becomes inactive from no-reply@heliohost.org. Then you get another email right before your website gets disabled for inactivity. If you want I can send you a test email to make sure you're receiving them.
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Unsuspended.
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[Solved] Unlock my account please.
Krydos replied to jiang85's topic in Suspended and Queued Accounts
Unarchived. I have increased your storage to 3000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-08. Let us know if there is anything else we can help you with. Thank you so much for your donation! -
Unarchived.
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[Solved] Unlock my account please.
Krydos replied to elvinson's topic in Suspended and Queued Accounts
The account elvinson has been unsuspended. -
Ahh, yeah. That would do it. Are you not receiving the warning email several days before your account goes inactive?
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Unblocked. It was for failed IMAP logins which means you have the wrong credentials saved in a mail client somewhere. You might want to stop that mail client from connecting or you will just end up getting blocked again.
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Unarchived.
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Unarchived. I happened to notice that your main domain is currently set to noone.helio.org. We don't own the domain helio.org, and I doubt you do either. Perhaps you meant to type noone.heliohost.org? If so you should change your main domain.
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I actually emailed you to try to figure out who that donation came from. You use a scott_ email address on the donation that we don't have in our system. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-02-06. Let us know if there is anything else we can help you with. Thank you so much for your donation!
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[Solved] Why is dns propagation taking so long for my domain?
Krydos replied to colrryan's topic in Customer Service
The real problem here is you set your nameservers to ns1.heliohost.com and ns2.heliohost.com. That's not our domain. You said it right in your forum post, but set it wrong on freenom's website.- 4 replies
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See https://www.helionet.org/index/topic/41281-hh916862-how-to-access-to-wordpress-cpanel/?p=179535
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[Solved] Suspended: willcoop (Archived due to Inactivity)
Krydos replied to willcoop's topic in Suspended and Queued Accounts
Unarchived. -
See https://www.helionet.org/index/topic/41276-hh139881-migrate-or-delete/?p=179522
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See https://www.helionet.org/index/topic/41276-hh139881-migrate-or-delete/?p=179515