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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,252 topics in this forum

  1. [Solved] password reset on https://heliohost.org/

    By apikoding,
    • 1 reply
    • 456 views

  2. Help Plesk Password

    By drosales0391,
    • 1 reply
    • 320 views

  3. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 292 views

  4. [Solved] Need help in reactivation and transfer to Plesk

    By itmaster,
    • 2 replies
    • 404 views

  5. [Solved] Change domain and password reset

    By Guest hunterp11,
    • 2 replies
    • 347 views

  6. [Solved] Account Reset request

    By elkhaddir,
    • 2 replies
    • 393 views

  7. [Solved] Delete Account and Content

    By dariogomes,
    • 1 reply
    • 397 views

  8. [Solved] Website not accessible and unable to install SSL key

    By engrish,
    • 4 replies
    • 573 views

  9. [Solved] I would like to cancel my VPS

    By keeday,
    • 1 reply
    • 338 views

  10. [Solved] please add the domains

    By ahmad201,
    • 1 reply
    • 11.3k views

  11. please raise max post size and max file size

    By realvanyek,
    • 1 reply
    • 478 views

  12. [Solved] Reset Password

    By barusu,
    • 1 reply
    • 306 views

  13. [Solved] No account found with that email address

    By ahmad201,
    • 3 replies
    • 485 views

  14. [Solved] Reset password

    By nulineng,
    • 2 replies
    • 518 views

  15. [Solved] pls add a domain name

    By artistwalks,
    • 1 reply
    • 389 views
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