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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,609 topics in this forum

  1. How to check mail

    By jonahm,
    • 4 replies
    • 599 views

  2. Backups done during service move

    By hrts,
    • 1 reply
    • 435 views

  3. Request to change DNS records

    By leranjun,
    • 1 reply
    • 423 views

  4. [Solved] Port 27017 for MongoDB Atlas

    By rarahim,   
    • 5 replies
    • 1.1k views

  5. Server Move to Ricky

    By heliolo,
    • 2 replies
    • 1.2k views

  6. [Solved] Suspended: "surajbrt"

    By surajbrt,
    • 1 reply
    • 574 views

  7. Server move to Ricky

    By rockygl,
    • 1 reply
    • 468 views

  8. Change account name in Tommy

    By infantex,
    • 0 replies
    • 3k views

  9. Cannot login to tommy (cpanel and webmail) - Maximum Users Exceeded

    By MauroF,   
    • 3 replies
    • 4.3k views

  10. [Solved] Help delete my inactive account

    By aepadmin,
    • 5 replies
    • 2.6k views

  11. [Solved] [Request] Archived Account ! Can you unarchive it ?

    By lubdhak9,
    • 1 reply
    • 727 views

  12. [Solved] Tommy invite request

    By vilvoc,
    • 1 reply
    • 504 views

  13. [Solved] Request Account be moved from Tommy to Ricky

    By MoneyBroz,
    • 1 reply
    • 586 views

  14. [Solved] cpanel not running, its waiting for very long to open

    By azhar12345,
    • 4 replies
    • 7.6k views

  15. [Solved] Tommy invite request

    By caiquedb,
    • 1 reply
    • 646 views
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