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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,610 topics in this forum

  1. [Solved] Tommy Let's Encrypt SSL - How to add DNS CNAME?

    By gtom1984,
    • 2 replies
    • 501 views

  2. [Solved] Domain alias DNS issue

    By kcyan,
    • 2 replies
    • 380 views

  3. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 419 views

  4. [Solved] Change donation email

    By animal,
    • 1 reply
    • 272 views

  5. [Solved] max input var

    By garrigue,
    • 4 replies
    • 447 views

  6. [Solved] Donations

    By AtomicBob,
    • 8 replies
    • 581 views

  7. Account transfer

    By gogi46,
    • 3 replies
    • 338 views

  8. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 347 views

  9. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 546 views

  10. I want to start over

    By hwalker,
    • 1 reply
    • 287 views

  11. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 504 views

  12. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 452 views

  13. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 1.3k views

  14. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 381 views

  15. SFTP does it work with Tommy

    By fuzmic,
    • 2 replies
    • 457 views
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