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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,497 topics in this forum

  1. [Solved] cant access database

    By peterlasvera,
    • 1 reply
    • 317 views

  2. delete account

    By dlane,
    • 0 replies
    • 319 views

  3. [Solved] Please reset my account - jcisministries.helioho.st

    By zemfajardo7,
    • 1 reply
    • 380 views

  4. [Solved] Domain change

    By whitedevil,
    • 1 reply
    • 387 views

  5. [Solved] VPS subscription renewal

    By allu62,
    • 4 replies
    • 725 views

  6. [Solved] Wipe account and start over

    By piyush40,
    • 1 reply
    • 376 views

  7. [Solved] Wipe account and start over

    By sg7652660,
    • 1 reply
    • 491 views

  8. [Solved] wipe account and start overagain

    By whitedevil,
    • 1 reply
    • 429 views

  9. [Solved] How long does the free hosting take

    By Ahmed EL Masry,
    • 1 reply
    • 364 views

  10. [Solved] Request to setup a subdomain

    By open0,
    • 1 reply
    • 423 views

  11. [Solved] Requesting to add another domain to my account pandaaaa

    By pandaaaa,
    • 3 replies
    • 484 views

  12. joomla URL Rewriting/mod rewrite and error 404 complete mess

    By hestia66,
    • 7 replies
    • 919 views

  13. [Solved] Please add my domain and Subdomain

    By dhananjaym182,
    • 2 replies
    • 442 views

  14. [Solved] i want to change my domain (dwyazzo2000.heliohost.us)

    By dwyazzo2000,
    • 1 reply
    • 332 views

  15. [Solved] Wipe & start over, username: alexrmann

    By alexrmann,
    • 1 reply
    • 315 views
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