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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,891 topics in this forum

  1. Account suspended

    By darkrpg,
    • 3 replies
    • 387 views

  2. My IP Address on Tommy still the old IPV4 Address

    By stewguy,
    • 1 reply
    • 259 views

  3. [Solved] Add Domain

    By novadiagnostics,
    • 1 reply
    • 402 views

  4. [Solved] Cannot receive the invitation link after donation

    By addiesam,
    • 4 replies
    • 347 views

  5. I want to change my domain name and paid domain name

    By asfora21,
    • 1 reply
    • 234 views

  6. [SOLVED] Please enable remote access for my PostgreSQL database

    By diceninjagaming,
    • 0 replies
    • 236 views

  7. [Solved] Unable to load the web page of my domain using external DNS

    By addiesam,
    • 3 replies
    • 606 views

  8. [Solved] Bought a VPS, but can't log in

    By schweitz,
    • 0 replies
    • 204 views

  9. [Solved] Error 522

    By gmpintus,
    • 3 replies
    • 422 views

  10. [Solved] Add custom domain application

    By ramsong,
    • 1 reply
    • 332 views

  11. [Solved] Password reset

    By Guest hunterp11,
    • 1 reply
    • 265 views

  12. Email Configuration

    By retrope,
    • 8 replies
    • 688 views

  13. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 498 views

  14. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 357 views

  15. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 342 views
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