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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,817 topics in this forum

  1. [Solved] Need SSH for more easy to upload

    By p4rtn3r,
    • 1 reply
    • 393 views

  2. [Solved] Activating SFTP

    By puspus,
    • 4 replies
    • 647 views

  3. [Solved] Requesting to add another domain to my account

    By dramadan,   
    • 1 reply
    • 433 views

  4. ADD a pre owned domain

    By tiwarinaitik9,
    • 1 reply
    • 336 views

  5. [Solved] Request for Account Reset Due to Technical Issues

    By naman2020ldpes,
    • 1 reply
    • 332 views

  6. HELIOHOST DNS Records for SOFTHAUZ

    By softhauz,
    • 7 replies
    • 704 views

  7. [Solved] New Domain Requirement, Extensions Enable and Domain Document Root Change Request

    By uttama1,   
    • 1 reply
    • 573 views

  8. Plesk Add/Remove Domain Disabled in "Tommy" Server?

    By jocko,   
    • 1 reply
    • 461 views

  9. Required extensions

    By deepakkr99027,
    • 1 reply
    • 347 views

  10. [Solved] Hi! My username is timeismoney. Please add a domain investortrade.us

    By timeismoney,   
    • 1 reply
    • 381 views

  11. [Solved] Adding a new subdomain to my account

    By fmors,
    • 1 reply
    • 303 views

  12. [Solved] error deleting account

    By Guest hunterp11,
    • 3 replies
    • 431 views

  13. [Solved] Requesting to add another domain to my account pandaaaa

    By pandaaaa,   
    • 1 reply
    • 401 views

  14. [Solved] Unable to reset password

    By bobrobot,
    • 1 reply
    • 361 views

  15. Subdomain

    By trenesky,
    • 1 reply
    • 361 views
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