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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,497 topics in this forum

  1. Issue with FTP

    By sagnik,
    • 1 reply
    • 455 views

  2. Recover the main domain

    By mohamedabdelshaf,
    • 1 reply
    • 286 views

  3. [Solved] Plesk Defaul Page and SSL Certificate

    By fancharl,
    • 1 reply
    • 423 views

  4. [Solved] Login

    By vvenet,
    • 1 reply
    • 371 views

  5. [Solved] Account Upgarde Request

    By nazsky786,
    • 2 replies
    • 426 views

  6. [Solved] Addon Domain

    By miniurl,
    • 2 replies
    • 511 views

  7. [Solved] I just got "Your account has been archived due to inactivity" on Johnny, despite being logged on in the last week or two.

    By flexo,
    • 1 reply
    • 346 views

  8. [Solved] Addon Domain

    By juaorpo,
    • 1 reply
    • 268 views

  9. Plesk Default Page

    By dahuhunter,
    • 4 replies
    • 561 views

  10. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 259 views

  11. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 324 views

  12. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 336 views

  13. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 847 views

  14. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 306 views

  15. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 689 views
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